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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I did not get credit for Walmart
And it was done in a good manner
I was in need of assistance and Ibotta customer care was very helpful.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I like the e mail as it provides all my information. I do wish they had more to offer though as it seems the choices are limited and are repetitive,
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
App has technical issues. Hopefully the problem will be resolved soon.
Benedict from Ibotta customer support was excellent! Quickly helped me with my missing cash back and was extremely professional. Thank you Benedict!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was not sure what to expect but Elise, Grace and Leslie were all very helpful. They were able to resolve my issue and explain what I did wrong. Thank you ladies!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I submitted my receipt to Ibotta and it was multiple pictures because it was a long receipt and parts of my pictures didn't go through and I was unaware until sometime later in the month. I reached out to Ibotta customer service and they helped me very swiftly to fix my issue and credit my account.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I have been using Ibotta for several years, my wife got me started on it. She is a big fan. I have never had an issue and therefore have never needed support. I did have a problem this week where eight dollars that I was due was not properly credited. I was just going to let it go, because thats how ai roll, but decided to send an email and see what happens. I got a reply very quickly from 'Jill' informing me she reviewed my receipt and agreed. The money was credited almost immediately. Very impressed and happy with results.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Things happen & sometimes the offers don't scan correctly on the receipts. The customer service peeps will get it taken care of in a flash & make sure you are satisfied. The best customer service around!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Ibotta is great any time that I've had a problem they are quick to address it and fix it and award missing rewards
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Ibotta is an excellent company to communicate with. I've contacted them several times with different matters, they are ALWAYS very helpful. Both times I've contacted them, they have corrected MY error and deposited money into my app. Very easy to communicate with and always very friendly!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I love that Ibotta provides the opportunity for my family to earn rewards/rebates on everyday purchases, as we have for years. When my recent Walmart grocery delivery didn't reflect the correct earnings, I contacted customer suport. They immediately replied and looked into the issue. The problem was resolved in no time. It was a pleasant experience, through and through.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I thought I marked something off to save as a rebate, but I didn't. I reached out to advise I didn't get credit for it and they fixed MY mistake and processed my rebate, which got me a bonus. So happy!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Went to CVS bought 2 Colgate toothpaste and did not get my $1.00 xs 2
I had an issue while trying to link my DG account and the customer service people were fast and efficient in getting the problem resolved!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had an issue where a couple of things rang up as unknown and so I did not receive my cash back. However, I contacted customer service and they immediately fixed it! Great customer service!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I had a number of deals, and I do share with my family or help food pantries, with Ibotta I can help myself and others in need.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I put in a request to review a pending receipt and they corrected the problem immediately.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I I initially wrote in because I had difficulty uploading a receipt of mine from this weekend. I was informed only a printed receipt is accepted, not an electronic copy. I said I understand the support rep doesn't make the rules but it's unfortunate because I found an $8 rebate on a formula. It was my first time buying formula for my son and I found a really good one but of course with all nice things it came with a hefty price tag of $42! Josh was kind enough to honor my e-receipt I pulled online from my in store visit at Target and applied the funds to my account! An experience like this does not go unrecognized so I happily decided to leave a review about how happy I am and what a wonderful experience I had!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
The last two receipts I have turned in, many or most of the offers I have redeemed have not counted. When I fight with Ibotta I then don't get the bonuses. This receipt I didn't get $10 in bonuses and about 5 or six offers. The last one I missed out on a $5 bonus. When I talk to the support about it they claim they cannot retroactively award bonuses.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.