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Ibotta

4.2

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,532
value
506
shipping
181
returns
188
quality
372
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ohio
1 review
4 helpful votes
Follow Dhiraj A.
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They allow you to submit receipts multiple times (which is againt their policy) and then deactivate your account. Its the responsibility of the app to detect invalid receipts and bolck them. You cant leave that responsibility to users. Its a huge waste of time.

Date of experience: January 8, 2019
Washington
3 reviews
3 helpful votes
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Horrible.
January 7, 2019

I was able to get my account up to $70 in earnings and then when I attempted to withdraw them they deactivated my account with no warning or reasoning. I emailed the company multiple times to figure out why. Finally I took it to BBB and then I got a response from the company. They stated I submitted the same receipt more than once. ( I may have buy accident, I grocery shop quite a bit)Also told me that one or more of the receipts where used by a different account. Again, my husband could have by mistake picked up one of the ones I already submitted. We both had an account and would alternate receipts to submit. But instead of warning us like a lot of the other apps do. ( Receipt hog, coinout) They tell you, this has already been submitted we can not accept it and that's the end of it. NOT with Ibotta, they will just deactivate your account without speaking to you first and keep your earnings.

Date of experience: January 7, 2019
Laura g.
Oregon
1 review
2 helpful votes
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Account blocked
January 6, 2019

account is blocked and followed the ibbota rules, I am a new member, you can return my account, thanks

Date of experience: January 6, 2019
California
1 review
1 helpful vote
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Ibotta gets zero stars.
December 31, 2018

I don't buy most of the products Ibotta offers so it was really tedious to accumulate the minimum cash out amount. When I tried to cash out it failed to pay anything. I had a lot going on at the time and stopped using the app. When prompted by an email months later that my account was being charged the $3.99, I had forgotten what happened and went on to collect some more points. Now, for the second time, Ibotta will not cash me out. Below is a screen shot of their shenanigans. All information was already entered, verified and accepted... Except when I checkout! I am changing the passwords to accounts I have connected to it in any way. (Paypal, email)
I will be getting my thrift on somewhere else.

Date of experience: December 30, 2018
Michigan
1 review
1 helpful vote
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Well, I'm new to the whole ibotta app, like many most likely did not read every single word in the terms and conditions. I thought it was fairly straight forward. Well l, made a couple errors, one was a duplicate receipt, the other was a receipt cut it half. My account was flagged and I was immediately labeled a fraud for trying to take advantage of the system. I reached out to support explaining I was simply unaware what I did and that I would never intentionally go against the terms of conditions and if they could give explain to me if there was anything else I was doing wrong. I was deactivated and they ended all communication. I felt humiliated that I was being treated as a fraud. They are ruthless and I told them I hope they can change the way they handle manners in the future and educate, inform and give a warning that your not redeeming offers correctly.

Date of experience: December 30, 2018
Connecticut
2 reviews
2 helpful votes
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Scam!
December 21, 2018

I started small a few months ago with no problem, then I do a big shopping trip and get home to scan. I had almost $40 in credit but most of the items scanning were saying not valid item, well bull@#$% I contacted them and they said they could not read my receipt and only verified $16. Steal from me once I am all set!

Date of experience: December 20, 2018
North Carolina
1 review
5 helpful votes
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REPEAT, IBOTTA IS A SCAM! SOMEONE NEEDS TO FILE A CLASS ACTION LAWSUIT AGAINST THEM FOR THEIR FRAUDULENT WAYS! ALL THE BAD REVIEWS YOU SEE ALL OVER THE INTERNET, ARE 100% TRUE! I REFERRED WELL OVER 20 PEOPLE & MORE THAN 10 OF THEM SIGNED UP & I HAD OVER $200 OF CASH REWARDS THAT I TRIED TO GET CREDIT FOR & AS SOON AS I TRIED TO GET MY MONEY, THEY LOCKED MY ACCOUNT & THEN A WEEK LATER, THEY DEACTIVATED IT! THEY TOLD ME SOME CRAP STORY! THEY MUST MAKE MILLIONS OF DOLLARS A YEAR SCAMMING PEOPLE THAT SIGN UP FOR THE IBOTTA APP! THE REVIEWS DON'T LIE! CAN'T WAIT TO SEE SOMEONE FILE A CLASS ACTION LAWSUIT AGAINST THEM CROOKS!

Date of experience: December 19, 2018
Kentucky
1 review
1 helpful vote
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Rip off!
December 16, 2018

I challenge myself to save money. I spend a lot of time making lists and checking for best prices. I did not withdrawal my money until Christmas time. After a year of saving through the in store and online savings through ibotta I went to withdraw and they said they didnt like my shopping pattern so they closed my account. If most of my shopping was through their app to online sites how can that not be your purchase? I went to BBB but Ibotta just doesn't care.

Date of experience: December 16, 2018
Pennsylvania
1 review
2 helpful votes
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Ibotta app scam
December 13, 2018

I contacted Ibotta over a week ago when I needed to change my phone number and email so I could cash out. Havent heard back from a person yet! They stole $27 from me. I filed w BBB. Lucky I didn't let my goal add up to over $100 bc I would sue them.it cost $30 to file lawsuit aginist them.im on EBT and disability they scammed my kids out of money for Xmas this yr.im not the only one I went on thier FB page a ton of ppl saying no response stole thier money. I wasted my money buying brand name when I could have just saved in the beginning shopping at adli.one lady even said her PayPal got hacked after using Ibotta. Dont waste ur time or money on this scamming app. They are commiting false advertising and coupon fraud. I like to check into how many times they have been sued.

Date of experience: December 13, 2018
Florida
1 review
1 helpful vote
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I think I've been taken
December 13, 2018

I've been cashing in soon as I reach 20.00, now they are saying oops your phone number is not right. And if you don't remember the old one you don't get paid. Well I've cashed out the last few time with my current number but do know my old one and sent them that number too. Reading these posts only tells me I have a good chance of never receiving my 20.00. Will see and I will be back here to let everyone know. Knowing this company is from liberal Colorado, I'm not getting my hopes up to high. Lefties are very scandalous.

Date of experience: December 13, 2018
California
2 reviews
0 helpful votes
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I have withdrawn my money from ibotta twice for about $30 a pop, other than having a complicated process to redeem your money (I use venmo), it seems legit. However when I've done large purchases and redeemed over $10 on a receipt it will sometimes be pending for a lot longer than it should - I think this is where the fraud claims come in. I've never been locked out of my account but I don't know if it would if I really started buying all of my things 100% through ibotta. So my advice, if you're going to do it, take it out quick and don't try to outsmart the system

Date of experience: December 6, 2018
Georgia
5 reviews
8 helpful votes
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Take care. No other extra words. Nothing to say. Not worth it. Why do I need to write for so long? I have nothing to say. Too bad!

Date of experience: December 4, 2018
Florida
1 review
3 helpful votes
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They don't pay up
December 3, 2018

Be VERY careful allowing your monies owed add up. I proudly let mine slowly and surely add up to $100 and was excited to cash out. As soon as I did, they marked me as fraudulent yet I have all of my receipts proving that as not the case. Considering putting together a class action as from what I have found, this is pretty normal actions from Ibotta. Beware! You are wasting your time YET allowing Ibotta provide FREE mkting, buying, learning yoru habits from location finders etc to the manufacturers and they are being paid by the manufacturers YET NOT PAYING THE CONSUMER as promised.

Date of experience: December 3, 2018
Connecticut
1 review
2 helpful votes
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Does not work
December 1, 2018

Not only waste of time, but they make it hard for you to withdraw your credits... trying to reset my password to be able to get my money, it has been several days, and I still couldn't... it may work if you have little money, so cash out asap and get out of it

Date of experience: December 1, 2018
North Carolina
1 review
6 helpful votes
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Not worth it
November 23, 2018

I would have items on my receipt the same day I would try to redeem and half the time, never got the cash back for the item! One day I redeemed receipts, forgetting which ones I had done already and because I did this, they permanently closed my account, no warning or anything. IMHO, this app isn't worth the hassle. I'll stick with Ebates!

Date of experience: November 23, 2018
Maryland
1 review
4 helpful votes
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Waste of time.
November 20, 2018

It was great when I first signed up, tons of rebates on items I actually buy regularly. After the second time I cashed out at the $20 minimum each time, the rebate amounts were drastically lower, and rebates no longer existed for things I buy. It's all off-brand stuff or lots of packaged processed foods. They're getting a ton of user/demographic data from users of the app -- I guess the least they could do is make it worthwhile?

As soon as I'm done with this review, I'm deleting it.

Date of experience: November 20, 2018
Ohio
1 review
3 helpful votes
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Don't waste your time
November 15, 2018

They give a lot of good deals when you first join. They get worse the more you use. 25 cents for any item to 10 cents! Many of the offers like any eggs or cheese become less and less after they rope you in. As you look for offers you have to keep scrolling down and seeing the same offers over and over again in different categories. Very time consuming.
Then all of a sudden when you start trying different offers and accumulating money in account they deactivate your account. The reason... because you use from same establishment 2 times in a day! I'm pretty sure we have all gone back to a store once in awhile in same day. They assume because you submit a second receipt that it couldn't possibly be yours! Send "ticket for explanation. None given.
Starts out good... scam in the end.

Date of experience: November 14, 2018
California
1 review
2 helpful votes
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B***$***
November 14, 2018

This app is a complete waste of time. They lock your account therefore, you cannot withdraw or get a gift card. After weeks of requests they claim to unlock it through email; it's still locked. Beware! Waste of time and effort.

Date of experience: November 14, 2018
Georgia
1 review
7 helpful votes
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Bait and switch
November 14, 2018

Been using app for almost 2 years. Never an issue. Withdrew as little as $20 and as much as $100 towards AMAZON gift cards etc. Now all of a sudden I am locked out. I earned $150 and wanted to withdraw for gift card for lunch and Hotel.com for room. So much for my weekend trip. Been waiting for response for a week now.

Date of experience: November 14, 2018
New York
1 review
8 helpful votes
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BEWARE!
November 14, 2018

My first withdrawal, 20$, worked just fine, now that's it's over $100, there's a problem? Strange?

Date of experience: November 14, 2018