Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ibotta

Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
How would you rate Ibotta?
grey stargrey stargrey stargrey stargrey star

Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,538
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Pennsylvania
2 reviews
0 helpful votes
Follow Maureen U.
Unfollow Maureen U.
Share Review
Report Review

Temu - wow!
March 24, 2024

I received 10% of my Temu order to my Ibotta account. The easiest money I ever made. This was a great offer.

Date of experience: March 13, 2024
Florida
1 review
0 helpful votes
Follow Martha P.
Unfollow Martha P.
Share Review
Report Review

Calidad de servicio al cliente
March 24, 2024

Buen servicio y buenas ofertas aunque me gustaría ver más productos de cuidado personal en su bandeja

Date of experience: March 13, 2024
California
1 review
0 helpful votes
Follow Uche E.
Unfollow Uche E.
Share Review
Report Review

Above and beyond
March 23, 2024

Cashier made a mistake with my transaction but my ibotta representative went above and beyond to remedy the issue but giving me a courtesy credit

Date of experience: March 13, 2024
Wisconsin
1 review
0 helpful votes
Follow Patty P.
Unfollow Patty P.
Share Review
Report Review

Highly recommend Ibotta
March 23, 2024

I am very pleased with everything about Ibotta.
The cash back is almost instant and the offers are at places where I shop already and for things I already purchase.

Date of experience: March 13, 2024
Ohio
1 review
0 helpful votes
Follow VANESSA G.
Unfollow VANESSA G.
Share Review
Report Review

I did submit a request for 3 items that didn't get attached on the ibotta app. But the I bought AI. T team corrected it and accepted my receipts and they took care of it and they deposited my cash. I'm very happy. I've been trying to get to this point for a long time. So I'm very happy 4 stars. Thank you. I bought it for correcting and addressing my issues with my receipts and. For my products for that purchase, keep up to go to work. Thank you, 4 stars.

Date of experience: March 13, 2024
California
1 review
0 helpful votes
Follow Sally P.
Unfollow Sally P.
Share Review
Report Review

New update problem-If I'm searching for things to add to my list and I get a text or a call, and come back to my offers, it resets back to the beginning instead of where I left off. This is highly inconvenient.

Date of experience: March 13, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Sally! Thank you for sharing your concerns. We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. We take this feedback seriously and we're using it to improve our services.

Ohio
1 review
0 helpful votes
Follow Brenda A.
Unfollow Brenda A.
Share Review
Report Review

Most of the time it works great, but occasionally I misunderstand a product and do not receive money back.

Date of experience: March 13, 2024
Texas
1 review
0 helpful votes
Follow Sonia C.
Unfollow Sonia C.
Share Review
Report Review

Missing cash
March 23, 2024

I scanned everything in the store, everything applied now it's disappeared so i don't understand how to do a ticket without it going further? Ibotta owes me $3, help! It won't let me fix because it's not there anymore?

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 13, 2024
Ohio
1 review
0 helpful votes
Follow Denise F.
Unfollow Denise F.
Share Review
Report Review

Great deals and easy access
March 23, 2024

I have been using Ibotta for a few years. The site is super easy to access, and the deals are great!

Date of experience: March 13, 2024
Ohio
1 review
0 helpful votes
Follow Karen J.
Unfollow Karen J.
Share Review
Report Review

Customer service
March 23, 2024

I sent email yesterday evening to help resolve an issue I was having with receipt not working on a certain discount. Hour later I was cleaning out emails and already had a response. I was extremely surprised and really appreciative of the customer service I received.

Date of experience: March 13, 2024
North Carolina
1 review
0 helpful votes
Follow Luisanna I.
Unfollow Luisanna I.
Share Review
Report Review

Very satisfied
March 23, 2024

I had to contact Ibotta over an rebate item denial. I subitted images to support my request for review and within a few hours an agent credited my account. I was so surprised with the promptness of the reply. Thank you

Date of experience: March 13, 2024
New York
1 review
0 helpful votes
Follow Maria D.
Unfollow Maria D.
Share Review
Report Review

Questions
March 23, 2024

GM everyone, I have a question, I thought that if I buy 5 offers products the same brand qualify like 5 offer, no just as one:(
I'm missing a bonus because is just one offer.

Date of experience: March 13, 2024
Georgia
2 reviews
3 helpful votes
Follow Melanie I.
Unfollow Melanie I.
Share Review
Report Review

Not user friendly
March 23, 2024

My Walgreens receipts are go to my email. There seems to be no way to upload a receipt from email. I couldn't find an answer from FAQ in the help section.

It seems that ogx was on Walgreens's list, then it wasn't. I guess I could be wrong since I was looking at different stuff trying to just find SOMETHING they had I used from the bonus thing.

I tried Walgreens and Publix today and both stores seemed to be lacking in the products that I could buy. The ones that were very specific in number or other flavor. They had didn't carry that specific thing. It just wasn't available.

These things along with some of my stuff just flat out not showing up make this app very frustrating and annoying, maybe not worth using in the long run.

I'm comparing all of these apps seeing which are worth the effort or if they are all a pain in the $#*!.

Date of experience: March 12, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Melanie! Thanks for your feedback and taking the time to leave a review! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you and have an amazing day!

Kentucky
1 review
0 helpful votes
Follow Aaron G.
Unfollow Aaron G.
Share Review
Report Review

It's helpful
March 23, 2024

I love getting cash back! I really like the experience.

Date of experience: March 12, 2024
Texas
1 review
0 helpful votes
Follow Teresa M.
Unfollow Teresa M.
Share Review
Report Review

Great app!
March 23, 2024

You receive big savings by buying what you would normally buy! So easy to use! If you ever have a question- their customer support group is timely, friendly and very supportive!

Date of experience: March 12, 2024
South Carolina
1 review
0 helpful votes
Follow DeDe K.
Unfollow DeDe K.
Share Review
Report Review

You told me I could get cash back!
March 22, 2024

I didn't even know my purchase at Walmart was eligible, but I got an email from Ibotta. Sweet!

Date of experience: March 12, 2024
Colorado
1 review
0 helpful votes
Follow Maria R.
Unfollow Maria R.
Share Review
Report Review

The times I've needed to contact support are quite a few in my opinion. Most reps are great and ready what I send in careful and fix my issues. Unfortunately the app is the reason I need to contact support so often. It will recognize offers when I submit my receipt my doesn't credit me on all offers. And when I contact support they can't see I activated the offer that I didn't receive credit for even though I did.

Long story short. Customer service reps are great. App definitely needs work.

Date of experience: March 12, 2024
Illinois
1 review
0 helpful votes
Follow Melissa Q.
Unfollow Melissa Q.
Share Review
Report Review

Problems again
March 22, 2024

You missed 4 items I scanned. Always problems. Your app is horrible

Date of experience: March 12, 2024
Florida
1 review
0 helpful votes
Follow Maria N.
Unfollow Maria N.
Share Review
Report Review

Mama
March 22, 2024

Buena me gusta encontrar los descuentos de un producto con más descuento.

Date of experience: March 12, 2024
Ohio
1 review
0 helpful votes
Follow Rosalyn W.
Unfollow Rosalyn W.
Share Review
Report Review

Second time...
March 22, 2024

After receiving an unhelpful automated reply about which I wrote a frustrated review, I received a response from an actual person who DID read my question and handled it. I am very grateful for the opportunity that Ibotta gives me to earn cash back, but I don't care for the AI-type responses that really do no read/understand the question or realize the extent of what I have tried already. A human customer service rep is much preferred. Pramod T. Had it handled quickly, effectively, and accurately. I appreciate the effort!

Date of experience: March 12, 2024