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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I received 10% of my Temu order to my Ibotta account. The easiest money I ever made. This was a great offer.
Buen servicio y buenas ofertas aunque me gustaría ver más productos de cuidado personal en su bandeja
Cashier made a mistake with my transaction but my ibotta representative went above and beyond to remedy the issue but giving me a courtesy credit
I am very pleased with everything about Ibotta.
The cash back is almost instant and the offers are at places where I shop already and for things I already purchase.
I did submit a request for 3 items that didn't get attached on the ibotta app. But the I bought AI. T team corrected it and accepted my receipts and they took care of it and they deposited my cash. I'm very happy. I've been trying to get to this point for a long time. So I'm very happy 4 stars. Thank you. I bought it for correcting and addressing my issues with my receipts and. For my products for that purchase, keep up to go to work. Thank you, 4 stars.
New update problem-If I'm searching for things to add to my list and I get a text or a call, and come back to my offers, it resets back to the beginning instead of where I left off. This is highly inconvenient.
Most of the time it works great, but occasionally I misunderstand a product and do not receive money back.
I scanned everything in the store, everything applied now it's disappeared so i don't understand how to do a ticket without it going further? Ibotta owes me $3, help! It won't let me fix because it's not there anymore?
I have been using Ibotta for a few years. The site is super easy to access, and the deals are great!
I sent email yesterday evening to help resolve an issue I was having with receipt not working on a certain discount. Hour later I was cleaning out emails and already had a response. I was extremely surprised and really appreciative of the customer service I received.
I had to contact Ibotta over an rebate item denial. I subitted images to support my request for review and within a few hours an agent credited my account. I was so surprised with the promptness of the reply. Thank you
GM everyone, I have a question, I thought that if I buy 5 offers products the same brand qualify like 5 offer, no just as one:(
I'm missing a bonus because is just one offer.
My Walgreens receipts are go to my email. There seems to be no way to upload a receipt from email. I couldn't find an answer from FAQ in the help section.
It seems that ogx was on Walgreens's list, then it wasn't. I guess I could be wrong since I was looking at different stuff trying to just find SOMETHING they had I used from the bonus thing.
I tried Walgreens and Publix today and both stores seemed to be lacking in the products that I could buy. The ones that were very specific in number or other flavor. They had didn't carry that specific thing. It just wasn't available.
These things along with some of my stuff just flat out not showing up make this app very frustrating and annoying, maybe not worth using in the long run.
I'm comparing all of these apps seeing which are worth the effort or if they are all a pain in the $#*!.
Hi Melanie! Thanks for your feedback and taking the time to leave a review! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you and have an amazing day!
You receive big savings by buying what you would normally buy! So easy to use! If you ever have a question- their customer support group is timely, friendly and very supportive!
I didn't even know my purchase at Walmart was eligible, but I got an email from Ibotta. Sweet!
The times I've needed to contact support are quite a few in my opinion. Most reps are great and ready what I send in careful and fix my issues. Unfortunately the app is the reason I need to contact support so often. It will recognize offers when I submit my receipt my doesn't credit me on all offers. And when I contact support they can't see I activated the offer that I didn't receive credit for even though I did.
Long story short. Customer service reps are great. App definitely needs work.
You missed 4 items I scanned. Always problems. Your app is horrible
After receiving an unhelpful automated reply about which I wrote a frustrated review, I received a response from an actual person who DID read my question and handled it. I am very grateful for the opportunity that Ibotta gives me to earn cash back, but I don't care for the AI-type responses that really do no read/understand the question or realize the extent of what I have tried already. A human customer service rep is much preferred. Pramod T. Had it handled quickly, effectively, and accurately. I appreciate the effort!
Answer: Absolutely so true! I earned up just over $100 and when I went to cash out they said I was fraudulent YET I HAVE EVERY RECEIPT and all submissions were valid. It took me months to get to this amount. Hmmmmm Class action anyone?
Answer: Because they deny certain purchases due to cost! It's become a scam!
Answer: I tried to withdraw money for the first time and it said my account was locked because of multiple attempts which was not true.! I sent 5 requests for help in a week and they finally responded by deactivating my account and keeping the 360.00 that took me months to accumulate. They claim I tampered with a date on a receipt and I just crossed off the account number. So they can keep my money that is mine. How can I get my money back?
Answer: Sorry Jenna bit it seems like you're kinda late for that rebate a few years actually. I'm pretty sure that ibotta have 100% absolutely forgot about you and by not I'm sure you forgot about too. :)
Answer: Go to your $amount and cash out and it will say bank or gift card.
Answer: Why don't any product receipts add extra bonus for us?
Answer: You have to email the morons that run their customer support at least 3 times before you'll get the proper amount credited to your account.


Hi Sally! Thank you for sharing your concerns. We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. We take this feedback seriously and we're using it to improve our services.