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Ibotta

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,550
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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Love this app.
July 3, 2024

Have fun using this app. Saves me money and I love watching my balance grow.

Date of experience: June 23, 2024
New York
1 review
0 helpful votes
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🤬
July 3, 2024

Every time I submit a totally clear receipt…, it does NOT give me all my cash back without having to resubmit my receipt sometimes multiple times! 🤬

Date of experience: June 23, 2024
Wisconsin
1 review
0 helpful votes
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Getting cash back was easy!
July 3, 2024

I wanted to get the $5.00 back on scent beads and ended up getting a $10.00 bonus too. All from using my CVS card!

Date of experience: June 23, 2024
Georgia
1 review
0 helpful votes
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Missing my rewards
July 3, 2024

I purchased an item that was on my list for cash back but I did not receive my rewards on it.

Date of experience: June 23, 2024
Texas
1 review
0 helpful votes
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Customer Service was very responsive and understanding of situation, and did everything to quickly to resolve the issue.

Date of experience: June 23, 2024
Pennsylvania
1 review
0 helpful votes
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Customer Service
July 3, 2024

Any time I need to reach out to customer service they are very quick to respond. Everyone is super helpful and polite. Thank you Ibotta. Wish I had found this app sooner. Such a savings.

Date of experience: June 23, 2024
North Carolina
1 review
0 helpful votes
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Not receiving all my cash back
July 3, 2024

I didn't receive my cash back on the pork chops a week ago and didn't receive my cash back for the Jimmy Dean bowls this last time, I went back and checked why, and I couldn't find any reason why I didn't

Date of experience: June 23, 2024
Florida
1 review
0 helpful votes
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Awesome customer service
July 3, 2024

Customer representative was kind and extremely helpful.

Date of experience: June 22, 2024
Illinois
1 review
0 helpful votes
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You gave me.10 and from my ham I was getting a1.00. It didn't show up so I sent a message about not getting my cash. I saw where it was added but when I got my message from Ibotta you got money it showed only.10 cents

Date of experience: June 22, 2024
Georgia
1 review
0 helpful votes
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Horrible
July 2, 2024

Horrible is the best word I can describe ibbott. It seems like lately ever receipt that I scan it goes into a long wait time and the app would say it match the item then say no cash back money found this is very very irritating

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 22, 2024
Arkansas
1 review
0 helpful votes
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You won't regret it!
July 2, 2024

I love Ibotta! I get cash back on things I would buy anyway! It's a great way to get some extra cash! I earn cash back every time I grocery shop! And that's not the only place to earn cash back!

Date of experience: June 22, 2024
Louisiana
1 review
0 helpful votes
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Great App
July 2, 2024

I love shopping with Ibotta! I never make a shopping trip without consulting Ibotta first. I've made about $500 just this year (since January) alone. The service is great! They resolve problems quickly.

Date of experience: June 22, 2024
North Carolina
1 review
0 helpful votes
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Great customer service
July 2, 2024

I've earned well over $100 across time with this app. When I had a concern, they quickly responded and went above and beyond to resolve. I'm very pleased!

Date of experience: June 22, 2024
Alabama
1 review
0 helpful votes
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My favorite app!
July 2, 2024

I have never been good at couponing. My Ibotta app has made it possible to save money effortlessly.

Date of experience: June 22, 2024
Oklahoma
1 review
0 helpful votes
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Quick and friendly service
July 2, 2024

I had an issue with a bonus not attaching, even though I got my rebate and they quickly resolved the issue and credited my bonus to me. They are very polite and courteous.

Date of experience: June 22, 2024
Wisconsin
1 review
0 helpful votes
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Similar to coupons
July 2, 2024
Updated review

This is as bad as clipping coupons, lots of products we don't purchase or unavailable in our area. When I find an offer for something I buy, the offer is not available for very long. I find this site time consuming.

Date of experience: June 21, 2024
Ibotta C. — Ibotta Rep
over a year old

Thank you for providing your feedback! We understand your frustration and genuinely apologize for any inconvenience caused. Unfortunately, we cannot guarantee that specific offers or bonuses will be available to every Saver. We try to mix up our offers and bonuses so they are achievable for everyone, so stay tuned! We have documented your feedback for the appropriate team. Thank you for leaving an honest review!


Offers
May 24, 2024
Previous review

I use this app but it doesn't offer enough products that I purchase.
Sifting through all the products that I don't use is worse than clipping coupons.

Date of experience: May 14, 2024
North Carolina
1 review
0 helpful votes
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Love Ibotta!
July 2, 2024

Ibotta makes it easy to get paid for trying new products! Even get paid for using products you already buy and love!

Date of experience: June 21, 2024
Alabama
1 review
0 helpful votes
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They emailed me I had a $5 rebate available with instructions on how to get it.

Date of experience: June 21, 2024
Pennsylvania
1 review
0 helpful votes
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Ibotta is my favorite app!
July 2, 2024

I use this app almost daily to get great deals and accumulate money to purchase things I normally would not be able to enjoy! I buy gift cards for my kids for special occasions, enjoy eating out at various restaurants, get fun products like Bath & Body items, and even paid for part of a get away in an Airbnb! When I run into a problem, they have had great customer service, answered my questions, and helped resolve issues quickly. I love this app!

Date of experience: June 21, 2024
Georgia
1 review
0 helpful votes
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I like using this app
July 1, 2024

You just check the list for items that you buy and buy them when you need them and get money by buying products that you use.

Date of experience: June 21, 2024