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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I had an awesome experience with the review team of Ibotta. I appreciate them looking into my issue and explaining to me what happened and returning the fees that was taken as a courtesy to me. They went above and beyond to provide excellent customer service. Thank you so much Ibotta review team.
Received email that I've got cash back 2.49 but it said 0 now :(
Ibotta is a scam and a lier, They say they will give you your cash back but they don't then they have so many reasons why you don't qualify for the cash, they don't respond back and if they do it's the same email that is not the issue or problem, I saw a fee people on Social Media saying the same thing.
Did not get bonus. Should have gotten as usual cheated. My kohls purchases should have counted. Cheated as usual. Will not waste no more time explaining. U can check it out or not. Probably not.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
Was happy to receive notice I had purchases that I could claim that had not been chosen. Sometimes you just miss them.
It's a worthwhile experience. You learn what other new products are out there
I wish I could just scan the receipt and the app find the products and give me credit. I hate how long of a process it is to use the app.
Thank you for providing your feedback! We apologize for the inconvenience and have passed your message along to the appropriate team for further review. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service.
Anytime you have a question or need help they are always there to help and the app is such a great tool to use ANYTIME you shop, either at home online or in stores!
I have been very pleased with the IB. I really like there are many options for rewards back. I really appreciate how easy it is to redeem my points
I never got the cash back for the angel soft deal and I'm still waiting for cash back on 4 items that were delivered today.
Cash back didn't hit my account. Was kind of a pain to figure out how to talk with Ibotta, but once I found it, the customer service in getting it resolved was very good. Thanks
I love using the Ibotta app. It's free, easy to use and I get cash back from my purchases. How much better can an app get?
The Ibotta Care Team has reviewed three of my submissions that weren't caught through the app. Contacting the Ibotta Care Team has been easy through the app. My receipts have been reviewed within 24-36 hours. I'm giving them 5 stars! I'll continue to use ibotta because of them.
I scan my receipt then the next day I'm informed something is missing and I've already thrown my receipt awSy
I purchased a bottle of Malfy Gin 750ml from Total Wine ("any liquor store" that should have given me $3 back. I had checked the item in my app before I went shopping. The brand, size and "flavor" was all within the fine print. Upon submitting my receipt, it was declined because upc code was not in Ibotta file. Yet there was no way for me to submit it. Error came back it didn't qualify. I would like to know WHY it didn't qualify since every bit of the description was spot on to what I bought.
Overtime I have a problem with this app or any concerns. Ibotta responds in a timely manner and do what they need to do to help and fix the problem. Thanks
Since I have been using Ibotta it has been great. To get cash back on things you already buy is awesome.
I love this app. Love the rewards you get for just shopping and all the cash back.
When multiple items purchased rarely does your software get it right
Thank you for your honest review, and we apologize for any inconvenience. Your feedback has been forwarded to the appropriate team. Thank you again for supporting Ibotta as we continue to refine and improve our services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!