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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I submitted a ticket regarding a missing money. I provided all information requested and within the day I received my refund.
I was missing cash from a receipt (i just got. 5 from any receipt but not from the other items), contacted them just before the weekend and I had the cash monday morning. Fast and easy!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
As I stated in several emails to you, I checked the barcode for the Sumo citrus oranges. I purchased the required 2 oranges. The barcode indicated that they qualify. This has happened several times when I purchased sumo oranges. But I usually let it go. This time I'm not! I want you to look into this error. I don't know if others have also let you know about this.
To summarize, I needed to purchase 15 items to receive a five dollar rebate. I did purchase all 15. But you did not recognize the sumo oranges. Nor did you add a five items that I purchased at Big Y yesterday.
Overall IBOTTA rates as a 4. I enjoy using it. The rebates are helpful and some are very, very good. Sometimes it does require patience because there are some glitches in their system. You must do your part when you start to have issues and be diligent and it will work out. Example: Clicking on a reward in the store and when you get to your car the reward disappears. Best to take a photo while you are in the store portion of the app where the rebates is and screen shot it. That is helpful to IBOTTA when attempting to give you the reward. This save you and IBOTTA time. Hope this helps.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I can only imagine how many questions/problems they get asked every single day, I appreciate their attention to helping solving any questions/concerns/problems I have, have never waited very long for them to get back to me.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I have tried very many cashback apps but I must say this one is the one I use most every trip to grocery store! The app is perfect, never a bug or technical issue, customer care is amazing. Couldnt ask for a better service
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was missing cash back, and Joel fixed my problem. He responded in a very timely and professional manner. I appreciate the exemplary customer service of Ibotta.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I've had a lot of times where I've submitted receipts for offers that I have clipped and I get a notification telling me I'm receiving cash back and I don't I don't get cash back for a lot of the Dollar general receipts that I received and I don't get cash back for a lot of the e receipts that I send in
There appears to be no way to add loyalty cards, other than what I bought a shows on their app. You cannot manually add loyalty card, customer numbers. Specifically BJ's. There are other stores I'm sure. I wish I bought. I would figure out how to add loyalty card numbers manually.
Thank you.
I am very upset when I make a purchase to see that Ibotta is offering cashback for an item that the store in question does not carry. I'm talking about item package sizes. I'm talking specifically about Oikos Protein shakes. BJ's only sells the 15 count packages, but the cashback is for the 12 count package only. I see cashback is not offered for that product at the moment now. There were several other products that this has happened on. I would think that if Ibotta is offering cashback on an item they should make sure that the store that they are offering it carries it. But that does not seem to be the case. It is time consuming to go through the cashback offers and frustrating when you find one, and then after you purchased that item you didn't realize the cashback didn't apply to that particular item. This happened to me so many times it is frustrating. I hope whomever is responsible for the website does their due diligence in checking to see if the store carries the item for which they are offering cashback.
Thank you.
I bought an item that scanned appropriately in the store, but did not show up on my receipt. I submitted a correction, and it was rejected. I submitted pictures of items a receipt, and it was rejected again. Finally, I had to submit a picture of a different item that the worker had thought I had purchased, but it was a different color and clearly not my item. So frustrating to spend so much time w just to get an item approved that has scanned acceptable the whole time.
I bought 2 Kelloggs cereals. The cash back was for 2 family size of the type I bought. Mine were regular size *my only choice at store). Then the other offer were for 6-7 Kellogg cereals but only certain ones. Terribly picky! 😞
I didn't receive my payment so I emailed them and they really helped me it took time but be patient they will help you as they did for me thank you very much...
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Your app is not as efficient as it used to be. It's not convenient to have a product limit or time limit on the number of items I can select at a time. It's time consuming to go back to add products. Most of my shopping is done at Target and I greatly miss the online compatibility of online shopping with Target and being able to redeem Ibotta offers.
I appreciate the rebates and the customer support team (thank you Christina and Cruzel!) Always professional, courteous, and quick to help resolve any issues.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
When my money wasn't credited you my account I reached out to ibotta. With us going back and forth I provided my receipts and it was no problem with them updating my account. They have always did right by me.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I was missing a credit for something I purchased and sent a message through the app. I received a reply via email the next day and the issue was resolved.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I have been using this app for years now, it's great to save money especially nowadays when grocery stores are gouging us with their prices. Customer service has been great when and if I have any issues regarding cash back offers. Hopefully this app will help others with their offers.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had an item that was mislabeled due to an inaccurate barcode. I thought I was going to miss an opportunity for a weekly bonus. I contacted Ibotta and within 48 hours I got my credit along with my weekly bonus. Thank you Ibotta!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
The app picks up nothing anymore- giving only credit for 1 item or nothing at all! I had to adjust my receipt because it picked up nothing and then I only received credit for 1 item! Now I have to adjust it again?! Starting to think it's time for a break from Ibotta.
Jeric was incredibly helpful, patient, and kind throughout my support experience. He took the time to clearly explain everything and made sure my issue was fully resolved. It's refreshing to receive customer service that truly feels supportive and human. I really appreciate the care and professionalism he showed. Thank you, Jeric and Ibotta, for such a positive experience!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.