iBoatsReviews 124

They took my money and then they tell me that the order is delayed and no ETA on delivery. I asked to cancel the order (I need the paint NOW). No one to talk to, only email.
These guys are fraudsters - STAY AWAY

I will never send them money again. The customer service is nonexistent. I ordered on 2/26/22, it is now almost 3 weeks later and I can't get an update on the order. They won't return emails or phone calls. I have now started a charge back on my credit card.

Their standard response was "I don't know when your order will ship" every week for 2 months. Finally after hearing their robotic response I canceled my order

One of the worst forums for boaters out there. Run by a bunch of grumpy old guys. If you want a self proclaimed know-it-all (who knows less than you) giving you a worthless diatribe that doesn't nothing to answer you questions, then this is the place for you.

The moderator's are worthless and basically clueless too. One of the worst forums I've ever visited. After two days, I demanded they delete my profile.

October 6,2021 "iBoats" I ordered a Prop Yam SS V6 16 and when it arrived I tested it out, and it didn't work. I attempted to return this so-called "returnable" item, and the company said if it came out of the box and was in the water then it is used and they will not refund my money. And so I've lost $360.00 and iBoats has lost a customer… oh well. Anybody wanna buy a prop? - H. Thompson

We ordered 13" post for our lakesport seat mount. They sent a 15" post! Went we called customer service, they said they sent the right part saying they dont count the 2" that goes into the base of the boat! That we need to send it back at our expense and order an 11" post. REALLY! We ordered a 13 " post and they made a mistake, but wont admit to it. They must think we are stupid!

While the reps I spoke to could not have been more polite and honestly gave me the impression they were knowledgeable about their products, I spent literally hours over days on hold and with reps that never resolved my problem. Promises of follow-ups were never kept and I finally ordered the missing part from my order elsewhere at my added expense to just get away from this order. It's a shame - they have good prices and a lot of good products, but I can't deal with this lack of service.

I believe iboats ships you the incorrect part on purpose to steal your money by making the return process extremely difficult. Buyer beware.

I order a outboard hydrofoil thru iBoats and did receive the product in a timely manner. However, I expectected a new, unopened package but that was not what I received. The packaging was clearly stapled back together as it was a return from another customer. Basically iBoats attitude was "to bad, so sad" and they could do nothing unless the product was defective. I hesitate to open it as it will be even more difficult to return. The least the advertising shoud have said is that is was an open packge product. They did not. I will not do business with them again.

Iboats is a broker and if you have an issue they tell you to contact the manufacturer thats IF you van get through to Iboats customer service, took me days. In addition I used there prop selector after entering all my engine information they sent wrong prop and hub... Returns are impossible. If you buy here stop payment immediately and then if item is correct undispute the charge. SCAM site be careful im still waiting for my return label which was never sent.

I have called and left my number with no call back three times. I sent an email. They sent me an email I sent them a pick of my item that was not correct and no I get no response.

I ordered x4 quarts of Pettit paint for a boat project that I could not find any where else on-line (some sites had two or three of the colors I needed, but not all four). After I ordered them I found this review site and began to loose confidence after reading some of the reviews. Kudos to iBoats though - they came through! Four quarts of paint arrived three days after I ordered them and were exactly what I ordered. Can't say why any one else had any troubles but I am very pleased and wanted to share this for other's sake. Great job iBoats - five stars!

Ordered a 21 pound slide anchor but what I got was an empty box that had been torn open on the side with nothing in the box but a balled up empty clear plastic bag. The plastic bag packaging had obviously been balled up and put back in the box after the anchor and cloth anchor storage bag were removed and the torn open box had been put back together to look like it had not been tampered with. There is no doubt the package contents were stolen, not simply lost due to shipping damage. I watched UPS deliver the box on Ring and went to the door and picked it up immediately so I know it was NOT stolen after delivery. It had to be either iboats or UPS employees.

Held for 37 minutes on the phone before getting a representative. After about 30 seconds of discussion placed back on hold. Held again for another 12 minutes. After another 30 seconds of conversation about a refund I'm placed back on hold. Finally the rep came back and claimed they would have to go through a dispute process before issuing a refund. This took a total of 55 minutes just to find out they aren't going to do anything about it. Luckily I paid through Paypal and I've filed a claim with them as well as through UPS.

I recommend you purchase your products somewhere else.

I ordered a hitch from iBoats that I needed quickly. I paid extra for the 2nd Day Air shipping, but iBoats sent it via standard Ground. I called and spoke with a manager who told me I could refuse the package since it was their error. I did so, but now they have refused the package on their end. I called customer service numerous times, but no one answers. After you are on hold for 5 or so minutes, the system asks for your phone number for a "call back." When you enter it, it abruptly tells you goodbye, and no one calls back. I sent three emails, none of which have been responded to. At this point, they have hundreds of dollars of mine, but since no one answers phones at the company, or returns calls, I have no way to get it back. Off to the BBB to file a complaint...

I did discover that if you hit * after the system answers, you can then get to the company directory. If you hit 527, you will be sent to the voicemail of Jason, who is in charge of service. He does not actually answer the phone, but I will be leaving messages on a regular basis until someone calls me back. I do understand that the "pandemic" has caused staffing issues, but if you cannot stand behind your sales, then close up shop until you can.

Lost order somehow got shipped back to tgem said be 3 days before get back to me on what they will do

Buyer beware! I ordered from iboats over a month ago. I've called as well as emailed numerous times and have not recieved a response, nor can they be reached by phone. I've gotten NO REPLY at all! No product has shown up and the tracking number they sent does not work. My only recourse at this point is to dispute through my bank and warn others, so they can avoid a similar experience.
I ended up ordering from another company and received my shipment in less than week.