iBoatsReviews 124

I ordered a bow stop from iBoat but realized right after I placed the order that it was the wrong size. I immediately tried modifying or canceling the order by calling their customer service and lodging an email and return request with them. Since their customer service was closed at that time of night, I immediately called them first thing in the morning. They said they would put in request to swap the part with the right one and notify me later of what to expect. I received an email from the returns department (person who I contacted the night before) and they said it was too late and the part would still ship. I never received a call back from the customer service person despite multiple attempts to reach the same extension. Interestingly the part did not ship till 6PM, which meant they had a full 16 hours to cancel my order or change it. I followed up and asked if they would give me a discount or offer free shipping to order the right part size now that I had to go through the trouble of returning the old item. Zero response! IBoats has terrible customer service! I have now tried for over 2 weeks with daily calls and emails to get a return authorization with no help at all from this company. Worst company I've ever ordered from on the Internet!

SCREWED UP MY ORDER, LIED ABOUT HAVING THE PARTS, WOULDN'T REFUND THE MONEY AND HAD TO GO TO THE FLORIDA AG TO GET IT. THEY SOON REFUNDED IT THEN. USE MARINE ENGINE.COM. THEY ARE FANTASTIC. THEY ALSO HAVE PARTS FOR THESE OLDER MOTORS AND THEY HAVE THE PARTS IN STOCK OR THEY TELL YOU RIGHT UP FRONT THEY DO NOT. AND THESE PEOPLE KNOW WHAT THEY ARE TALKING ABOUT AND EVEN RETURN E MAILS AND PHONE CALLS ON SUNDAY! NO, I DO NOT WORK FOR THEM. I WAS JUST DESPERATE TO FIND SOMEONE THAT HAD PARTS FOR THESE OLDER MOTORS SINCE I HAVE 3 AND BOATS NET WAS SUCH A BUNCH OF LOSERS. GOD AWFUL COMPANY. PHIL