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HVACDirect.com Reviews Summary
HVACDirect.com has a rating of 4.8 stars from 1,829 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and good condition. HVACDirect.com ranks 1st among HVAC sites.
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It has been so easy to pick my new unit and I have used the chat to get my questions answered they were very accommodating. I will definitely recommend them to others that ask about getting a new AC unit,
GREAT WEBSITE WITH GREAT PRICES
I have not installed the products received therefore I am unable to give a proper rating reflecting my satisfaction with the products received.
Jillian was extremely helpful in answering specification questions I had, pertaining to size of the unit.
Easy
Liked the sizing calculator for my state. Order was delivered in perfect condition. Will order from your company again.
Great website with quick and easy processing, also keeps you up to date with sgipment info tracking and courteous phone calls.
Great customer service.
My order arrived in perfect condition and much quicker then anticipated.
Easy process!
So far so good...
I purchased a 2 Ton AirQuest Heat Pump system from HVACDIRECT.COM May 2019. Outstanding Customer Service! My calls were answered right away by Very Knowledgeable and Very Patient individuals. I called several times before making my purchase. My AirQuest Heat Pump arrived 3 days after purchase without a scratch or dent. A factory trained Carrier Tech installed this AirQuest Heat Pump. He was very favorably impressed with the high quality of the AirQuest Heat Pump I purchased. This AirQuest Heat Pump is very quiet and works well...plus it has a 10 year warranty. HVACDIRECT.COM is awesome.
Your Customer Service Rep.Jillian was very knowledgeable and guided me towards making the correct purchase.
Easy website to navigate. I hope shipping is fast.
Note: Shipping was fast, and the system was well packaged and arrived in perfect condition
All good
Great so far. The Chat was good info, answered all questions
Customer and tech support were great. Product selection and pricing is good. Check out with Bread involved as the problem. Financing payment option does not bring up correct popups, Brad with customer service showed me a work around, then the problem come up with Bread tokens it took us 8 attempts to get one that worked.
Dave Jackson
I like your web site it answers most questions with ease.the order was received without any visible damage to items. Still in the process of installing all of it.only issue was that i had to contact the local shipping co. For timing of the delivery.after getting the contact info form HVACdirect
Easy online ordering
Fine
Very simple and easy so far
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members