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HVACDirect.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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HVACDirect.com Reviews Summary

HVACDirect.com has a rating of 4.8 stars from 1,827 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and good condition. HVACDirect.com ranks 1st among HVAC sites.

value
36
quality
31

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katie D.
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Good
July 26, 2019

Good

Date of experience: July 26, 2019
David Q.
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Made call to store and was rapidly assisted and supplied with great advice and a coupon. Hope install goes well!?

Date of experience: July 25, 2019
Mark W.
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Nice quality and helpful sales reps!
July 24, 2019

Nice quality and helpful sales reps! When the part that I ordered wasn't able to be shipped, HVAC Direct gave us a better performing part for no additional cost. What could be better than that?

Date of experience: July 23, 2019
T T.
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Great customer support!
July 22, 2019

Great customer support! Answered all my questions right away!

Date of experience: July 22, 2019
Rick O.
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Great service and easy ordering
July 22, 2019

Great service and easy ordering

Date of experience: July 22, 2019
Joel G.
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Need better shipping information
July 22, 2019

Need better shipping information

Date of experience: July 22, 2019
dale C.
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Easy site to use, with knowledgeable customer reps. I got what I wanted, on time, with no problems.

Date of experience: July 21, 2019
Jeremiah M.
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Options, price and shipping are great!
July 21, 2019

Options, price and shipping are great!

Date of experience: July 21, 2019
Richard G.
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I had a lot of questions and they answered them all!

Date of experience: July 20, 2019
charles p.
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Very Informative website, easy ordering, no tax, yay!

Date of experience: July 19, 2019
crispin d.
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I have never spent this much money online before, it was easy! Lol...

Date of experience: July 18, 2019
Allen D.
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ABSOLUTELY unavailable information about delivery time for orders... How can I run a business, schedule work crews, etc. However, delivery time was relatively short

Date of experience: July 18, 2019
Tim W.
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Customer service helpful
July 17, 2019

Customer service helpful

Date of experience: July 17, 2019
David M.
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Loved the easy site
July 17, 2019

Loved the easy site

Date of experience: July 17, 2019
Steve R.
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Easy shopping
July 17, 2019

Easy shopping. Got the products I was looking for.

Date of experience: July 17, 2019
Micheal C.
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It was OK but your system is not very iPad friendly. I didn't receive my email confirmation of shipment I had to request it. And my order was delivered at 11:30 at night. That's 11:30 PM.

Date of experience: July 15, 2019
Mark O.
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The order was processed fast and arrived within a few days. All the order was there with no damage. Great price and shipping!

Date of experience: July 15, 2019
KENNETH E.
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So far so good
July 14, 2019

So far so good. We'll see how it goes.

When package arrived there was no damage. Took it home and found that the optional heater coil which I had ordered with it was not there. Called them and in a few days they had shipped coil out and I had received it, so all in all a pretty good experience. People I talked to were very professional and polite, got problem corrected in reasonable time.

Date of experience: July 14, 2019
Richard M.
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So far so good
July 14, 2019

So far so good.

Date of experience: July 14, 2019
Charles R.
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Excellent website easy to navigate and shop and customer service is quick and responsive.I've used these guys several times this year

Date of experience: July 14, 2019