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HVACDirect.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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HVACDirect.com Reviews Summary

HVACDirect.com has a rating of 4.8 stars from 1,825 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and good condition. HVACDirect.com ranks 1st among HVAC sites.

value
36
quality
31

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Dennis H.
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Had a little communication trouble with Jeff he left voice mail instead of email I was looking for,he was wanting to confirm that I didn't want a heat pump; never did quite figure this out since the order had already been placed twice and paid for, did put my delivery off by 2 days. Install went great, took 7 hrs and this was the first time I had ever installed a heat and air unit...pretty simple and straight forward. Thanks

Date of experience: October 7, 2019
JEREMY S.
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EASY TO USE SITE, FAST AND FRIENDLY CUSTOMER SUPPORT, GREAT PRICES.

Date of experience: October 7, 2019
DAN B.
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QUICK AND EASY--LOOK FORWARD TO RECEIVING THE UNIT.

Date of experience: October 7, 2019
John H.
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Great experience, easy check out
October 3, 2019

Great experience, easy check out.

Date of experience: October 3, 2019
timothy b.
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Great web site easy to follow
October 3, 2019

Great web site easy to follow. CS rep was awesome.

Date of experience: October 3, 2019
Maurice I.
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So easy, I am so thankful, I am disabled and getting it done so quickly is a blessing. Thank You all so much. I received my order so quickly. Instantly approved financing and easy auto pay. You can't find better, because these guys are the best.

Date of experience: October 2, 2019
Matt L.
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Very Friendly and Helpful
October 2, 2019

Very Friendly and Helpful

Date of experience: October 2, 2019
Wayne P.
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I like the brands and prices, also all that is needed to make the system run

Date of experience: October 1, 2019
Christopher S.
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Chatted with a very nice person because I had some questions and it was a pleasure. Now I hope my delivery is as good. My delivery was awsome and the until works GREAT..

Date of experience: October 1, 2019
Greg B.
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Seemed simple and straightforward
October 1, 2019

Seemed simple and straightforward. If I can do it anyone can.

Date of experience: October 1, 2019
Paul B.
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This has been an awesome experience, easy as pie
September 30, 2019

This has been an awesome experience, easy as pie. Thank You

Date of experience: September 30, 2019
Donald W.
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Good customer service
September 29, 2019

Good customer service.

Date of experience: September 28, 2019
Pamela J.
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Everyone I communicated with were very helpful and knowledgeable. Excited to get my new units!

Date of experience: September 27, 2019
Micah S.
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Customer service call was very helpful and knowledgeable

Date of experience: September 27, 2019
terry c.
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Hope the freight company does not damage my order!?
September 27, 2019

Hope the freight company does not damage my order!?

Date of experience: September 27, 2019
MinhTrang T.
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You have the most informative web page for this product

Date of experience: September 27, 2019
Steve J.
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Quick and easy, with plenty of choices
September 26, 2019

Quick and easy, with plenty of choices

Date of experience: September 26, 2019
Jerry O.
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Megan is the best
September 26, 2019

Megan is the best.

Date of experience: September 26, 2019
Steve G.
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Everything is good so far
September 26, 2019

Everything is good so far. Had a little issue with the lineset they sent. It was 7/8' when it was suppose to be 3/4'. Other than that, it's fine.

Date of experience: September 26, 2019
TIM M.
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The service disconnect seems to be incomplete it does not work the way its designed to. Seems to be something missing from the disconnect portion.

Date of experience: September 25, 2019