HVACDirect.comReviews 1,825

Once again a great experience. Prices are great here, shipping time is on spot. And the heater was packed so that the roughest delivery guy couldn't hurt it. I was amazed and so was the delivery driver. Thanks!

Overall good experience, poor communication on delivery dates and methods.

See this,This is your problem. My experience didn't require me to write 50 characters but you in all of your infinite wisdom think I should write 50 characters so here you go. Pull your head out of your $#*!, communicate with your customers, don't force them to leave a mandatory amount of characters on a review. You had 4 stars now you have one, but you've got your 50 $#*!ing characters

We got the ACiQ-36-AHB/ACiQ-36-HPC. Daniel W. Confirmed the sizing and answered all my questions. Units arrived well packaged and protected on a pallet. We paid for the lift gate and no hassle freight - for peace of mind. Also got the 2 year commercial warranty. We were fortunate to find a trusted local licensed installer who supplied disconnect with breaker and surge protector, new wire to outside unit, new return and plenum, took away old units and installed new one (even hauled away pallet and boxes), pressure tested the lines and adjusted refrigerant as needed. Installed a new humidifier I purchased separately. Installer even gave me a 1 year installation warranty and will come back in the spring/summer to double check refrigerant. After all is said and done, we saved $2,500 from my lowest bid, which we probably wouldn't have used and around $4,500 from the bid we would have used. The Wired Communicating Controller (thermostat) that comes with the unit only has 2 wires to connect and prioritizes efficiency over comfort, so this is an adjustment. Going to call HVACdirect and see if it can be adjusted for smaller temperature swings; otherwise, going to get a 24v thermostat which won't require replacing the wires to the outside unit so hopefully still get similar efficiency. The unit we purchased comes with the Extreme Heat option and qualifies for the 30% Federal Tax Credit, so we will get additional savings when we file our 2024 taxes.

Couldn't be happier with the service from HVACDirect. Will definitely be back for more.
Thanks

Worst experience ever! Customer service sucks. First they sell you something they don't even have, then they would contact you and offer something cheesy instead. I bought an equipment which should be shipped within 7-8 days. I just had to cancel the order because they dragged it for 2 months, every time I contacted customer service they would give me new shipment day. Looks like they were hoping to push me their own cheesy brand ACIQ instead. I ended up ordering from another supplier and received the product within 8 days.