HVACDirect.comReviews 1,824

Had what I needed in stock. Was delivered as promised. Will definitely use again in the future.

Delivered to a construction lot and i had retrieve myself.

Discussion with sales agent and order went well.

Item was delivered undamaged.

However, the switching coil electrical connector was not attached to coil.

I found it very easy to order my mini split AC unit and the sales/tech support was great! The unit arrived in a timely manner and so far it has performed perfectly and meets our needs.

Smooth efficient delivery. Arrived in good shape. Friendly driver.

It's got a small damage to the base, but it's not major. It's been working fine for two weeks already.

Unit has been installed and it functions properly but was banged up quite a bit in four or five places. One place at the bottom was pushed in a couple of inches with a crease.

It's been over a month since I received the damaged AC unit. Have not received a replacement yet and no one has responded from company with any updates!

Awesome, too bad you don't still sell the door jam fan

This is the second mini split I purchased from HVACDirect in the past year. It arrived in about a week and was packaged well and undamaged.

I have not installed the furnace yet. Arrived in good shape with good packaging including damage indicating cardboard around outside. The shipping company did not call me prior to trying to deliver even though a signature was require. The called me when they showed up at the house - they were willing to leave the item based on my phone call acceptance. Shipper should call to schedule delivery.

The order process went smooth. However trying to get their customer service to do anything is a nightmare. They do not answer the phone. They do not answer email. My unit had internal damage that was not visible upon inspection. I have been attempting to get them to replace it for two weeks now. I am about to reverse my credit card to them.

A great place to buy from, great prices and a fast shipper.

It works as expected. Keeps things cooler than nothing

I self installed my split AC system and it was very easy to do. Just in time for three weeks of 115 degree heat. It worked right out of the box, it's so quiet and I would recommend to anyone considering this option.

It's been over a month and I still don't have the unit I paid for. The shipping company wants me to meet them on the highway and put the units in my truck to get up the house. The unit I paid for wasn't in stock but wasn't told about this until a week after I ordered. Then played phone tag for 2 weeks before getting the unit changed to one they have in stock.

Everything arrived as promised. Unfortunately the 5/8 copper tubing is impossible to bend. It got kinked and i tried to call but no, nyet, nada customer service. I had to buy a new 5/8 length of copper tubing and insulation locally. And have a technician install it. The system is definitely not diy.

The process was clean. We could track the order every step of the way and the heating air conditioning unit were in good shape, once received.