Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Hulu

Hulu

1.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Hulu?
grey stargrey stargrey stargrey stargrey star

Hulu Reviews Summary

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
216
value
217
shipping
67
returns
76
quality
194

We monitor reviews for authenticity

Ohio
1 review
3 helpful votes
Follow Brittany M.
Unfollow Brittany M.
Share Review
Report Review

It would be nice if they didn't skip seasons of shows. Like greys anatomy, they deleted season 10 and goes straight to season 11. And I wouldn't mind the commercials if they weren't repetitive..

Date of experience: September 28, 2014
Washington
1 review
2 helpful votes
Follow Fishem- B.
Unfollow Fishem- B.
Share Review
Report Review

Hulu is cool, like just cool. They have shows but not every episode. Then when they do have the episode for example " dragon ball " doesn't have English version of shows. However they do have a wide variety of shows.

Date of experience: September 21, 2014
Michigan
1 review
7 helpful votes
Follow Misty G.
Unfollow Misty G.
Share Review
Report Review

Hulu is by far the worst
September 20, 2014

Hulu is by far the worst. I cant even watch a episode of anything without it pausing from anywhere to 10-20 minutes. I have to restart it to finish watching anything I try to watch. My husband and I have been trying to watch the same episode for over an hour. And it doesn't help that thier are advertisements. I dont wanna pay to see advertisements. There is no way im going to continue to pay for hulu when netflix is 100 times better.

Date of experience: September 19, 2014
Colorado
1 review
2 helpful votes
Follow c f.
Unfollow c f.
Share Review
Report Review

Watching the same three commercials over and over is a special kind of torture.

Date of experience: September 8, 2014
Kentucky
1 review
4 helpful votes
Follow Andrea C.
Unfollow Andrea C.
Share Review
Report Review

Paying money to watch commercials just sounds like a bad idea! Its crazy that you have to watch 3 or 4 commercials per break and then they play them over and over!

Date of experience: September 8, 2014
Florida
1 review
5 helpful votes
Follow Luna R.
Unfollow Luna R.
Share Review
Report Review

No one wants to pay and still have to watch commercial after commercial. I click the not interested button but I always end up with the same commercials anyways. Netflix is WAY better, you get what you pay for.

Date of experience: September 7, 2014
Utah
1 review
2 helpful votes
Follow Dominique H.
Unfollow Dominique H.
Share Review
Report Review

I started using Hulu to watch my favorite shows a few years ago. I have really enjoyed being able to keep up with my shows until lately when Hulu decided to only let you watch shows if you connect to your tv provider? I don't think that's ok. I don't have tv... ergo the internet. I vote hulu gets rid of this permanently. Seriously, ruined one of my down time activities. I can't watch my favorite shows anymore. Thanks, hulu.

Date of experience: September 2, 2014
Texas
1 review
2 helpful votes
Follow anne h.
Unfollow anne h.
Share Review
Report Review

They are the worst to navigate. They really need to update their site!

Date of experience: August 26, 2014
Utah
1 review
4 helpful votes
Follow Matt M.
Unfollow Matt M.
Share Review
Report Review

Don't waste your freaken time with this stupid thing called Hulu. Who the Hell wants to pay to see the same three damn commercials three to four times per episode you watch. I have never took the time to right a review but In this case I can't stress enough to any readers to not waste your time with this $#*!. Not worth it!

Date of experience: August 10, 2014
North Carolina
1 review
3 helpful votes
Follow Robyn J.
Unfollow Robyn J.
Share Review
Report Review

I've had Hulu for about 6 weeks. I like the selections that they have but absolutely HATE all of the commercials. I don't see or like paying for this service and then have to watch stupid commercials at every interval. They have it rigged so that you can't even fast forward through them. They run the same commercials over and over again. I'm considering canceling my subscription. I'd rather buy a smart TV and stream from the select website I'm interested in viewing.

Date of experience: August 10, 2014
Washington
1 review
6 helpful votes
Follow Amanda R.
Unfollow Amanda R.
Share Review
Report Review

I have Hulu plus on my phone and on my TV. Hulu on my phone is ok, I'm not a fan of the commercials. As for hulu on my TV, it's awful! We also have Netflix, it constantly freezes and get blurry on hulu. Netflix we have zero problems with anything downloading, even during a storm. On Hulu, at the moment with no clouds and full wifi it STILL freezes during my show. HUGE negative! I would not recommend hulu to anyone, paying for a season on DVD is cheaper that paying for a years worth of Hulu. Due to the fact it will take you a month to watch one episode.

Date of experience: August 1, 2014
California
1 review
1 helpful vote
Follow lisa m.
Unfollow lisa m.
Share Review
Report Review

I just started an account on hulu and do like some of the choices. Was very unhappy to have the adam and eve commercial come on in the middle of watching a show with my kids. I dont think this is really appropriate advertising in the category we were watching. I think that it should be in the adult category or gay and lesbian or something that is more sexual in nature. That alone is almost enough to make me cancel before I have even been on for a month. Then after that is was for call in dating services not really happy with that..

Date of experience: July 29, 2014
California
1 review
2 helpful votes
Follow Jeffrey B.
Unfollow Jeffrey B.
Share Review
Report Review

I don't really want to spend my time and money on watching commercials. If I did, however, I would pay monthly for Hulu.

The only reason Hulu can double charge (via advertising revenue and monthly recurring revenue) its users is because Hulu has effectively monopolized internet streaming for a large amount of popular shows.

Hulu has demonstrated in every possible way (through product bugs, horrible customer service, and shameless price gauging) that it doesn't care about its users whatsoever. I believe this company should be avoided.

Date of experience: July 25, 2014
Michigan
1 review
2 helpful votes
Follow Julie K.
Unfollow Julie K.
Share Review
Report Review

Well, it started out good but now for the past 4 months almost EVERY thing I watch stops constantly to load. It s' so irritating and i have to turn it off. I would keep it if the loading problem was corrected.

Date of experience: July 14, 2014
New Jersey
1 review
3 helpful votes
Follow jesse h.
Unfollow jesse h.
Share Review
Report Review

Terrible service, I am trying it for the 2nd time in 2 years. I signed up for 1 day 2 years ago on a week trial and noticed it sucked. I tried it again this week because my wife got into a tv shown but the programming freezes, it skips, and yes it does play the same commercials over and over again. Don't sign up it sucks. This makes me want to break my tv because I am so Flippin angry at hulu! Don't try it, it's a waste of time.

Date of experience: July 6, 2014
Nevada
8 reviews
6 helpful votes
Follow Darrin N.
Unfollow Darrin N.
Share Review
Report Review

I checked my credit card and sure as s*^t they're still ripping me off worse than AOL ever did and I can't do a dam thing about it. Piss on you HULU I hope you rot in hell I'm a Disabled American Veteran and my disability check is direct deposited on this card so once you get the VA comfortable and working you try to limit changes. So the small smout they steal from each month isn't worth disturbing the VA... yet...

Date of experience: July 6, 2014
South Carolina
1 review
2 helpful votes
Follow Ethan M.
Unfollow Ethan M.
Share Review
Report Review

The idea is great, but the ads, OMG I HATE THE ADS! The ads just create more annoyances, when the days over you just want to sit back and relax, but they want to make you watch repeating ads time and time again

Date of experience: June 20, 2014
New York
9 reviews
25 helpful votes
Follow Jama W.
Unfollow Jama W.
Share Review
Report Review

Hulu enables me to knock out my favorite shows or series in a matter of days. I hate getting into a series a couple seasons in, so before I start to watch them on TV I use hulu to catch up to the current show so I'm not lost.

Date of experience: May 29, 2014
Kentucky
1 review
1 helpful vote
Follow Aaron K.
Unfollow Aaron K.
Share Review
Report Review

Great site, almost every TV show from the network channels is available. The only disappointment is that when you pay the monthly fee you still have to watch a TON of commercials.

Date of experience: May 6, 2014
New Jersey
2 reviews
5 helpful votes
Follow Amy W.
Unfollow Amy W.
Share Review
Report Review

I just hate the commercials when you are paying for the service. Besides that it would be five stars.

Date of experience: April 22, 2014