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Hulu

1.5

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Hulu Reviews Summary

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
216
value
217
shipping
67
returns
76
quality
194

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Connecticut
1 review
3 helpful votes
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Hulu is a joke
March 7, 2015

Hulu is a joke. It has commercials, yes you can watch "some" of your shows but if you missed half the season its not available for play back. It stops randomly half way through an episode and starts replaying from the beginning. Hulu is just really really $#*!ing horrible. There business idea is spend no $ for rights to play full seasons like Netflix does. But add commercials which pays hulu. Then hulu charges us the consumer the same price as netfix. Hulu you are a joke. Do the world a favor and shut down

Date of experience: March 7, 2015
Italy
6 reviews
9 helpful votes
Follow Dan M.
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It happens and it's dropping the ball. Many shows that used to be free are now premium member only. We had a Hulu Plus membership for a while but figured it's not worth the cost if you still have to sit through advertisements during your shows. Another thing that is making Hulu less-attractive is the fact that you have to wait a week or more after the original air date to see some of the more popular shows.

Date of experience: March 1, 2015
Georgia
10 reviews
17 helpful votes
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When it comes to following our favorite TV shows, we want what we want on demand, when we want it. Hulu gets used as much if not more than our DVR. For under $10/month, we have access to a huge selection including interesting content from overseas. The library satisfies needs for every family member regardless of age or taste. They have even added their own original shows. Hulu continues to keep their user interface very fresh and intuitive. Over the years, we have rarely experienced down time from the site. There are commercials, however spot breaks are under 90seconds. Content doesn't stay around forever. Some shows do expire. However, you can add your faves to your cue & receive updates about the status. Hulu isn't the only service we use, but with the MASSIVE amount of free content, it's a great bang for under $10/month! (*they do offer a selection of movies, but it is so poor, we rarely watch them)

Date of experience: February 18, 2015
Minnesota
1 review
3 helpful votes
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Very close to canceling
February 15, 2015

Very close to canceling. Show stops to load constantly, plus repetitive and super annoying commercials (ex - daily burn) commercials, and even stops completely mid-show and starts another show entirely. One extra star for the fact that I can watch a show after it airs and can watch a cable show. Can't wait to switch to their competition!

Date of experience: February 14, 2015
Georgia
10 reviews
22 helpful votes
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Having been a member of Netflix for a couple of years now and being happy with that service, I thought I would give Hulu a try. I had been very happy with Hulu up until yesterday. During one of the commercial breaks while watching a half hour comedy, I was shown a very lewd trailer for an R-rated movie. I do not recall the movie name. I thought it was some kind of sick joke. The movie trailer featured male and female nudity (breasts and butt), along with such expletives as "$#*!" and "$#*!" repeated several times throughout the trailer. I was absolutely mortified! Thankfully no children were present. Extremely distasteful! This ad was completely out of place and over the line.

Date of experience: February 14, 2015
Washington
1 review
3 helpful votes
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If I wanted to watch commercials and pay for them I would order cable TV or satellite TV I pay for my subscriptions to Netflix Hulu Amazon so that I don't have to watch ads, I cancel my subscription with anybody who shows ads during my shows I do the Internet TV so that I don't have to watch ads remove the ads and I renew my subscription I'm not paying for commercials Hulu sucks

Date of experience: February 11, 2015
Colorado
2 reviews
22 helpful votes
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Hulu is the worst!
January 26, 2015

Hulu is the worst! Shows just stop for no reason. You have to watch as many ads as you would on TV, but worse than TV because the same ad is repeated over and over, every few minutes. To get away from the ads, I subscribed to Hulu Plus. Huge mistake! Still a horrible ad to content ratio and random stops. And, because I've lost my password, I can't un-subscribe (or use the site) in spite of spending hours trying to navigate their impenetrable system, which inexplicably won't send me a password reset or let me email the company. Because I made (another) mistake of auto pay on my credit card, I'll have to cancel this card to get away from them. Bad, bad, bad.

Date of experience: January 26, 2015
Illinois
7 reviews
2 helpful votes
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Hulu is pretty good
January 25, 2015

Hulu is pretty good. They would be better if they could cut down on the commercialism. Especially for a paying customer. I like the ability to watch a program I have missed 24 hours later. That is a brilliant idea. However, the downside are the commercials.

Date of experience: January 24, 2015
Minnesota
1 review
1 helpful vote
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I really like Hulu
January 23, 2015

I really like Hulu. I would rather pay for this then hos much cable cost. People have become very selfish about a couple commercials.

Date of experience: January 23, 2015
Virginia
1 review
5 helpful votes
Follow Rachel C.
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Why am I PAYING to watch ads, frequently wait for loading, and not be able to share. I understand the not wanting to give out the password to 30 friends and have so many people abusing the system. But literally two of us in the same household cannot us hulu at the same time.
So, what? We have to have 4 different hulu subscriptions for the household. I feel extremely taken advantage of. It is ludicrous.

Date of experience: January 10, 2015
Colorado
1 review
4 helpful votes
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Hulu is alright
January 7, 2015

Hulu is alright. The constand commercial breaks do get old. If I pause it and go back to my show, only SOMETIMES it will resume at my exact spot I left at. And there are plenty of times where the screen just pauses so that it can buffer. Get your $#*! together Hulu - never experienced these issues with Netflix.

Date of experience: January 6, 2015
Ohio
1 review
7 helpful votes
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Frequently freezes and has to be reloaded. Way too many commercials. Not worth the money... go with Netflix.

Date of experience: January 4, 2015
Pennsylvania
1 review
6 helpful votes
Follow Kayla H.
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Literally the worst movie site I have EVER experienced. First off, there are WAY TOO MANY commercials. The commercials last from anywhere between 3-5 minutes (might as well watch actual TV). Second, half the shows fail at streaming and consistently pause or disconnect in the middle. Third, buying HuluPlus is the biggest scam. It has no benefits over the free version other than access to a FEW more shows. For the same price you pay for Netflix or Amazon, HuluPlus still streams commercials and has access to barely anything. Additionally, there's no point in buying it if you plan to stream from a smart device because the technology doesn't even work on them. Stay away from this site. You are better off using Netflix, Amazon, or any other website.

Date of experience: January 2, 2015
Texas
1 review
2 helpful votes
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I really enjoy Hulu but there are extremely too many commercials. It really takes away from the enjoyment. Netflix has definitely got them beat.

Date of experience: December 22, 2014
North Carolina
1 review
2 helpful votes
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Hulu is...
December 22, 2014

Hulu is... meh. People have already said everything that is wrong with it and I don't mind the commercials but, when your paying for premium you shouldn't have to watch ads. Hulu is greedy gets paid for every premium customer and for the ads that u have to watch... (the premium user)

Date of experience: December 21, 2014
Wisconsin
1 review
4 helpful votes
Follow Sarah G.
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I've had Hulu a few months now and at the beginning i loved it. But then thing after thing started annoying me, and i don't mean the commercials i don't mind those. First why would you put a show on their that you cannot watch? They shouldn't have things that just send you to a site that wont let you watch. Also why have so many different movie trailers and like no Movies, and i'm talking about older ones not ones that just came out this year, if we just wanted to watch the trailer theirs always Youtube. And then last the reason i decided to write this review today was me and my son have been watching the voice, He's a year and a half so obviously we don't on my laptop we do on my ps3. Well today's episode will not show up and the ps3 it says it can every time i look online and their is no helpful info to show me how to watch it and if they just decided to not let you watch one on the ps3 its BS.

Date of experience: December 16, 2014
New Jersey
1 review
10 helpful votes
Follow Ralph R.
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Hulu charges for the illusion of MUST pay for TV. You pay Hulu for NOTHING but the links to other websites. If other websites charge you, you still have to pay the same price. If the other websites are free, than you PAID hulu for something that is FREE. Paying hulu does not get you any free tv shows EVER. You simply pay for the illusion of getting the free tv for the paid hulu prices. PLEASE go read what hulu states what you get for the paid subscription. They NEVER EVER list out what you get. IMPRESSIVE - Right?

Date of experience: November 29, 2014
California
1 review
3 helpful votes
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Hulu is ok..
November 24, 2014

Hulu is ok. Nothing great. If you don't have hulu don't worry you're not missing out on anything. Their customer service on the other hand is terrible.

Date of experience: November 23, 2014
Minnesota
1 review
9 helpful votes
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The website freezes, the commercials are tedious and are the same every time. It restarts the episode in the middle of playing for no reason which is terrible. The only good thing about it is the fact that it updates its shows regularly, other than that it is definitely not worth 8 dollars a month. The glitches are just too much for it to be worth it.

Date of experience: October 17, 2014
Utah
1 review
6 helpful votes
Follow Jeff W.
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Why are people giving this site 5 stars? You are paying to watch nearly 10 minutes of commercials. And it's getting worst... Descent selection of shows, but most of the shows are intertwined with other streaming websites. So save your money

Date of experience: October 9, 2014