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Hulu

1.5

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Hulu Reviews Summary

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
216
value
217
shipping
67
returns
76
quality
194

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Minnesota
1 review
7 helpful votes
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Why should I pay for a service with repeated commercials every 2 minutes and I can't get through one episode without having to reset my system because it freezes up! STAY WITH NETFLIX! Hulu is a waste of time and money!

Date of experience: June 3, 2015
Missouri
1 review
5 helpful votes
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I understand they probably make their money with the commercials but Netflix doesn't need it and they are cheaper so why does Hulu? So far it's okay but I'm probably going to cancel after the free week. Only bought it to watch season 11 of Greys Anatomy.

Date of experience: June 1, 2015
Pennsylvania
1 review
4 helpful votes
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My biggest problem with Hulu is that they do not have full seasons. I am a scandal addict and missed the entire season 4. I got Hulu just so that I could catch up on scandal. When I finally got ready for my scandal weekend, I saw that season 4 started at episode 18. That's ridiculous! How can I start a season if I am missing 17 episodes. I like that scandal updates there shows faster but at least with Netflix you can watch FULL SEASONS, even if it does take forever to update. I truly hope Hulu fixes this.

Date of experience: May 30, 2015
Texas
1 review
6 helpful votes
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Horrible Service
May 25, 2015

Too many ads its RIDICULOUS! But that's not the worst, the day after the free trial week was over I get an email stating the charge for the month which btw the only reason I let that happened was because I had completely forgot about having it, honestly I stopped watching it the by the second day I must say, and it was right there and then that I immediately logged into my account to cancel, I didn't want the same mistake again and be charge the following month (not for something that's full of ads.) So I did and it said that I still had one whole month since they had already and just charged me for it, it was all complete b. S. my husband (unlike me not minding the ads) tried watching a movie and it didn't let him nor tv shows, NOTHING AT ALL. It blocked everything! WHAT A SCAM!

Date of experience: May 24, 2015
Washington
2 reviews
13 helpful votes
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TOO MANY ADS!
May 25, 2015

"Would you like to see a show with all your commercials? FUGETABOUT IT!" A 30 minute show is, almost, an hour long with all the ads that Hulu inserts. I try to watch a show while I am having dinner, but I'm through with dinner before the show starts!

Date of experience: May 24, 2015
California
1 review
3 helpful votes
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Tyler Perry
May 23, 2015

Hulu would be great if they had the OWN Network. I say this because I love watching all the Tyler Perry Sitcoms and a lot of the other shows that broadcast on the OWN Network. Because I'm switching from cable. But if I can't get the OWN Network I won't get Hulu if they don't have it and you'll be just like any other company.

Date of experience: May 23, 2015
Washington
9 reviews
43 helpful votes
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I would love Hulu if they didn't force me to watch advertisements every few minutes. I could understand that if I didn't PAY for Hulu, but I do... so Hulu is just being extremely greedy and wants to have revenue streams from the customers and advertisers.

Date of experience: May 19, 2015
Pennsylvania
13 reviews
106 helpful votes
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The only justification for putting up with the commercials on Hulu when Netflix costs about the same without commercials, is availability of content. Hulu has TV show episodes sooner than Netflix, but does not have older episodes. I was out of the country for about 8 weeks and found that a show I had been watching was only available for the previous 5 episodes. You cannot start from the beginning of most long running series.

Although you can click on whether an ad is relevant, it will make no difference to what commercials you see. For example, I am absolutely not interested in buying a car, clicked "not relevant" to hundreds of car commercials, but car commercials continue to be the most common ones shown.

Date of experience: May 18, 2015
Georgia
1 review
5 helpful votes
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IT NEVER WORKS
May 18, 2015

Why am I paying for a bs app that never seems to work!? It'll play the stupid ads (of course) but when the show it supposed to start, it's just a black screen and the show won't play.

Date of experience: May 17, 2015
California
1 review
4 helpful votes
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THIS APP SUCKS IT SHOWED 9 FRICKEN ADS IN A 20 MINUTE SHOW LIKE WTF IM PAYING 8$ FOR BS ADS?

Might as well watch your tv on YouTube for free if you don't give a sh*t about ads.

Only even got this bc Netflix didn't have certain shows but it totally is not worth sitting through ads every 3 minutes with Hulu "plus".
Wtf is the plus supposed to be anyways? An add on to the amount of ads we have to pay for?

Date of experience: May 16, 2015
Wisconsin
1 review
4 helpful votes
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Hulu is pathetic.

They show ads every few minutes. The worst part is that the ads pause during streaming and you have to sit through the slow dragging ads.

Pathetic service. The day another service has the same shows, I'll cancel my service - WITH PLEASURE!

Date of experience: May 10, 2015
Kansas
1 review
4 helpful votes
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Don't waste your money, your just paying for non stop adds! They have other movie apps for free! There's non stop problems and glitches. They already make alot of money off showing adds but these greedy $#*!s make you pay on top of it. Its supose to be one or the other! I'm just mad I didn't cancel this bs service sooner.

Date of experience: May 5, 2015
Idaho
1 review
3 helpful votes
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SO MANY ADS!
April 19, 2015

This is the worst site EVER! So many ads, they seriously have one every few minutes. What bugs me the most is my favorite shows are on here... So I find myself sucked into this site, though I honestly HATE this site, I have a membership though. Its an awful Love and Hate relationship... Ugh Please Hulu just take away these ads. We pay for this.

Date of experience: April 19, 2015
Illinois
1 review
5 helpful votes
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Do NOT subscribe!
April 18, 2015

Terrible programs, save your money! Netflix is the only way to go. Once you subscribe it's extremely difficult to cancel. I have been billed for 4 months Even after canceling, they just keep billing you! Do NOT subscribe to this service!

Date of experience: April 18, 2015
Ohio
1 review
3 helpful votes
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Hulu Plus SUCKS
April 12, 2015

I spend way more time watching the green 'Retrieving' bar slowly creep across the screen than I do watching the program. I subscribe to Netflix and Amazon Prime and have not experienced this issue at all. I have contacted Hulu support for some time and they said other customers have also reported this. So, why don; t they fix it?

Date of experience: April 11, 2015
Texas
1 review
5 helpful votes
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Billing nightmare!
April 9, 2015

Hulu Plus is absolutely horrible. They have crap content and we you leave... they bill you for years on end. I have canceled x 3 and they keep billing me.

Date of experience: April 9, 2015
Pennsylvania
3 reviews
2 helpful votes
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Hulu has a decent variety, but far far less than what you get with Netflix. The quality of the video is very good and the audio is good as well. Hulu has manual and auto settings for quality, which is useful in areas where your internet bandwidth isn't optimal for HD and it works well most of the time. Often times though you'll end up buffering when it really shouldn't be necessary and no amount of pausing will allow it to buffer to a point where you can continue watching it. If it weren't for the ads it wouldn't be such a major problem. But it only buffers to the next add and then it empties your buffer has to start from nothing again, which frequently causes problems with less than ideal internet speeds. The adds are obnoxious and you're forced to sit through them over and over again if something happens and you're forced to refresh the video. The player has a bad habit of tracking your video way to far ahead when using touch screen controls on your tablet or mobile device which causes you to have to sit through more irritating commercials.
The bottom line is it's way over priced for something that has ads. I don't have cable for that specific reason. If there's ads, it should be free or at least much cheaper. I only plan to keep my subscription for a few months and then ditch it for 6 months or so and then renew my subscription for a couple more months. I imagine most people do it this way as the value is pretty mediocre. I like Hulu most of the time, but they really screw you over a heck of a lot.
There's no 4k resolution, but they do support 1080P and 5.1 surround sound. So reasonable quality for both video and audio.

Date of experience: April 7, 2015
Texas
1 review
5 helpful votes
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Horrible
April 1, 2015

It is a waste of time and money, what they present is great, but never expect to see it. You will end up seeing a frozen screen, more than the show, and still paying for it.

Date of experience: March 31, 2015
California
1 review
4 helpful votes
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STOP THE AAADDDSSS!
March 27, 2015

I was on Hulu a second ago and was watching a really good show where a girl was about to die, and a fking stupid ad about daipers poped up and ruins everything! Not just this time, but 500 TIMES! It feels like I'm watching really boring uninteresting ads over and over and over more than I'm watching my show! I can't take it anymoree! Hulu has more interesting shows and varieties than Netflix does, but what's the point if the varieties are messed up by horrible ads?! I'm changing to netflix once I'm done watching this last episode, and hopefully NO ADS RUIN IT!

Date of experience: March 26, 2015
New Hampshire
4 reviews
8 helpful votes
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I absolutely do NOT recommend wasting your time or money on Hulu! This website and their streaming features suck! Videos either won't play, rewind while you're in the middle of a show, the show will freeze on a frame but the show will continue or it will just stop and say loading! I have high speed internet and have no other issues with different sites I go on to watch other things! Not only that but you pay money and you still get a ridiculous amount of ads you have to watch! Don't ever pay money for this cheap website!

Date of experience: March 7, 2015