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Hulu

1.5

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Hulu Reviews Summary

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
216
value
217
shipping
67
returns
76
quality
194

We monitor reviews for authenticity

California
1 review
6 helpful votes
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HULU cuts out BEWARE!
August 6, 2019

Service is horrible, at least once a day I get an error message that reads "Having trouble with this program" and cuts out, usually my local sports teams, so what happens is I miss at least 3 out of five weekly games that I got this service to watch. DO NOT WASTE your money on Hulu this is a terrible provider... period

Date of experience: August 5, 2019
Alabama
1 review
7 helpful votes
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Fulu
August 5, 2019

F**k Hulu. It's overpriced. Content is weak. Commercials are nonstop. And now it doesn't even work. Hulu is horrible!

Date of experience: August 5, 2019
Florida
1 review
4 helpful votes
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Signed up for free trial week of Hulu +Live TV. Process took about five minutes. My purpose was to watch mostly sports programs. The first program selected was on NBCSN. Everything was good for 30 seconds then audio disappeared for few seconds and about 10 seconds later picture and audio dropped because it started to buffer. After the first buffer the process repeated every 2 to 3 minutes and continued for more than an hour. During that time I checked two more hulu channels and they also buffered.
YouTube 4K and Netflix 4K HDR never buffer. Audio and video were out of sync by more than 40 seconds at times. Network is hardwired to TV with 120mbs download speed.
What a miserable experience. Would never recommend hulu to anyone.

Date of experience: August 4, 2019
Michigan
1 review
2 helpful votes
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Terrible
August 4, 2019

I pay $50/mo for live TV. I have 200mbps down, and there is NO reason why it should be constantly buffering and loading bad quality. I'm running on an Apple TV. No it's not my connection, I'm not a fkn idiot, I'm very tech savy.

On top of that they wont let me watch from the hulu app on my phone while I'm on the plane because I have to "unblock the device from home" WTF?

The 4 location resets per year is $#*!ing stupid. Im VERY close to terminating my service, this is just bull$#*! at this point.

Date of experience: August 4, 2019
Arizona
1 review
2 helpful votes
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Horrible
August 2, 2019

The only good thing about Hulu is that I can watch old shows that have been cancelled like Baby Daddy on Freeform but other than that it sucks. It's constantly cutting out I have to log in to the TV every morning. The original Hulu shows are not good quality entertainment and they won't get the Hallmark channels.

Date of experience: August 2, 2019
Germany
2 reviews
0 helpful votes
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It is good, though I´m not the one who is paying for it, however my girlfriend does. Lets see if I finally join.

Date of experience: August 2, 2019
Indiana
1 review
3 helpful votes
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Crap
August 2, 2019

Disappointed in the abnormal amount of technical difficulties, constant trouble shooting, etc. I cancelled my subscription due to this.
Never had this much trouble (actually no trouble) with Netflix.

Date of experience: August 1, 2019
California
1 review
3 helpful votes
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So, where to begin, how about I don't bore you with the history, the point is, even if you pay for Hulu you still get commercials, the whole reason we stoped using cable to begin with. Hulu is a lying sellout whore that makes you pay to watch commercials.

Date of experience: July 31, 2019
Arizona
3 reviews
10 helpful votes
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They have a good selection, much better than Netflix, but their ads are several minutes long and very repetitive and annoying. Also, if you sit through the ads, you cannot go back and forward without the ads playing! Such a waste of time and waste of money.

Date of experience: July 27, 2019
New York
1 review
2 helpful votes
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Deceptive
July 22, 2019

I don't appreciate getting ads in spite of paying for a premium subscription, but what finally did it was agreeing to an add on (Showtime) so I could watch a movie. After signing up I come to find out the movie isn't available to watch for another week and a half. I don't appreciate Hulu constantly lying about what you're supposed to be getting. The streaming quality is also one of the worst out of the different companies I've tried.

Date of experience: July 21, 2019
Washington
1 review
1 helpful vote
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CONSTANTLY CUTS OUT
July 15, 2019

I love the show selection on Hulu and how new episodes are put on the next day. HOWEVER, this app on my smart TV cuts out and reloads CONSTANTLY. No other app on my TV ever does this and it's starting to become a huge burden.

Date of experience: July 13, 2019
New Hampshire
1 review
2 helpful votes
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Hulu is a joke for those of us braking away from the main stream media and internet providers. We us a hotspot out here in little town America because that's all we can get. It works very nicely here. However because it will change the router number from time to time Hulu will not let you use it. Also they do not tell you this till you reset it 4 or so times then all the sudden they will not turn you back on. Also you can get more channels more everything really without this stupid system Hulu has from many other sources. Also with Hulu you can pay an extra 12 a month or so for commercial free. Wrong most shows movies everything almost will still have commercials shoved in your face. Save money and headache go with anyone but Hulu!

Date of experience: July 13, 2019
Colorado
1 review
0 helpful votes
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Credit card stolen
July 10, 2019

This website is the $#*!tiest site on the flat earth. As soon as I signed up for a free trial to try it out my credit card was stolen and I lost $200. This will never happen again. Trust me this site is promoting being gay which is against gods word I hope this site burns in hell and I hope everyone loses their job all of you will rot in hell

Date of experience: July 9, 2019
California
1 review
2 helpful votes
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Hulu has gotten worse and worse, just like Netflix. Cancelled Nextflix. Cancelling Hulu next. Hulu limits the available seasons on too many shows. Either provide every episode or nothing. If I like something I want to see it from the start. I guess now that they have a strong base of subscribers they can decide to put more cash in their pocket by reducing the paying clients options. I say "Screw Hulu".

Date of experience: July 9, 2019
Wisconsin
1 review
0 helpful votes
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Lousy Service
June 27, 2019

Always loosing the signal. All the time, middle of your favorite show - out goes the signal. Tonight again, its been out for a half an hour. Very unhappy!

Date of experience: June 26, 2019
California
1 review
2 helpful votes
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Live streaming won't work. Got a subscription for all the great soccer, Women's World Cup, CONCACAF, Copa Oro. When I try to click for help troubleshooting, Hulu says too many people in my organization are asking for help and they must limit requests. I'm one user, not an organization. Called the customer service helpline, they apologize for not being able to take my call. Not sure who would consider this a worthwhile investment of $45 a month... I do not. Worthless waste of money. Dare I say, thieves? I paid for a service that I'm not getting and there is zero customer care. I want a refund after less than a week of signing up for a subscription. DON'T GET ROBBED!

Date of experience: June 26, 2019
Georgia
2 reviews
1 helpful vote
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Hulu offers ad free service. While some shows are ad free many are not. You can not fast forward thru the ads but must watch from 2 to 7 ads.
Hulu says they will keep track of shows you watch but many times you have to remember what episode you are one as Hulu does not.

Date of experience: June 20, 2019
Michigan
1 review
1 helpful vote
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Waste of money
June 13, 2019

I'm more upset I've been watching the same seasons of tv shows since 2014. No updates at all. Unless it's a Hulu OG. Everywhere else updates there seasons. I can't wait till Disney comes because I'm getting rid of hulu.

Date of experience: June 13, 2019
Arkansas
1 review
1 helpful vote
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To many damn adds!
June 13, 2019

Watch 3 adds. Start ur show, then 10 seconds into the show, 3 more adds! & you're forced to watch em! You can't skip em! 0 stars! *******@ck this $hit! Netflix is better. To many damn adds!

Date of experience: June 13, 2019
Delaware
1 review
0 helpful votes
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Started Hulu again just for Handmaids tale. First night 3 episodes are available. Good. Had to wait a week for one more lousy episode. Now it's one a week for 8 more weeks. That's the whole stinkin summer. Horrible, I paused it for 2 months and will catch up on Handmaids tale in August and then will never HULU again.
VERY DISAPPOINTED!
If they have anything else good, I guess I'll miss it. Who cares!

O

Date of experience: June 12, 2019