HPReviews 522

They refuse to help you if you call customer service and their software updates literally lock you out of your own BIOS do not waste your money they hate their own customers 100 percent and will force you to pay for help.

I recently got a HP laptop as a gift and I've had a few issues with using it. It takes a while to boot up, up to several minutes. Sometimes it freezes during startup and runs slow thereafter. However, it does have plenty of RAM and disc space.

I'm really disappointed in how an issue was handled. I have a brand new laptop (3 months old) that I got as a gift. It started displaying an "operational fan error" over and over again then would shut down. I couldn't use my computer. I called HP to help me and I was on the phone with them for 2.5 hours. AJ who I spoke with on the phone said, " That he had never seen the type of issues that I was having." We tried everything to get it resolved. It seems as though he didn't want to work on the issue anymore and passed me on to the security team. I didn't understand why since it was in regards to an operational fan issue. Then I get in contact with the security team and they want me to be an activation fee of $49 for a software package and then 14 dollars a month moving forward. What?! I'm purchasing a security package because my system fan isn't working. This doesn't make sense. I re-explained the issue to the gentleman over the phone and he said he was doing his job. I mentioned that I wanted to be referred back to the technical team since I called regarding a technical issue and he said it was a security issue. I felt unheard. The issue is unresolved and I felt lied to. After then 3 full hours on the phone, I said, "So, you're telling me that I have to pay you money for something that is not actually the issue and no one will actually assist me with the actual problem." He said, "Yes." I had already missed 3 hours of work, I just couldn't do it anymore. I am so disappointed in how this was handled. I felt passed around. I have never had an issue like this before with a laptop. This is so disappointing. It's a brand new lap top malfunctioning. Take responsibility for your product.

I purchased a very expensive laptop last year and almost from Day 1 I have had issues with is overheating.
I have contacted HP several times and started a complaint and each time I have been guaranteed I would be contacted in 24-48 hours. After 48 hours I have contacted HP again to no avail. It has now been 9 days since my initial complaint and it is clear that you do not care about customer service and safety of customers is not a priority or concern.
My laptop is getting so hot that I have burnt myself several times using it. I need my laptop everyday so this has been an incredibly inconvenience I want to be compensated for.
I am now starting a chargeback with my bank for the funds as I cannot use a faulty laptop therefore I did not get what I paid for.

I bought a laptop online. I received it on Monday 3/28 and I had buyers remorse coming from a MacBook for many years so I reached out to return the item only 3 days later. The chat agent (Leeann S) told me "Our HP Store charges up to 15% restocking fee to partially offset the cost of manufacturing the laptop you've selected. This laptop was customized just for you and we're not able to put it back on the shelf". I was told the return after only 3 days will cost me a considerable amount of money. She told me the following, "your return refund will be reduced by $97.51 for our applicable restocking fee". This was not a custom built laptop, it was a basic click and buy from the available list of online builds. I could have bought this laptop off the shelf at Best Buy or Walmart. I had this laptop for less than 3 full days and I was charged almost $100. Never again will I buy or recommend HP online. This situation is sad because I like my HP work laptop and recommended your brand in the past. We continue to use HP for our work stations but I will need to rethink my future purchase decisions considering the way HP handle their customers. Very unhappy with the restocking fee after only 3 days!

I bought a new laptop an the extended warranty. The computer was sent back over an over to the point after the warranty expired they offered to send an completely different one an give me the extended warranty with the new one. New arrived it's refurbished an doesn't calibrate the battery ever had it less than 3 weeks an geek squad doesn't work on this specific model either. When I brought that to there attention they said I was stuck. So now I have 2 $#*!ty laptops both don't work an they have my money. They did offer to buy the first computer back I had no problem with that but they changed their mind when I was okay with sending me the money back but now they know that both computers are faulty and it's their fault and they don't want to do anything about it. $#*! you Charles M. The head executive who can't make anything happen who can't stick by their word who doesn't send proper functioning and working equipment.

Their printers are absolute $#*!, pardon my language. Combine that with $#*! customer service and you have a $#*!ty company overall. I will never buy one of their products again

New HP ENVY 6055s series printer/ scanner. First, the 6 months free ink is a falsehood, even their own techs could not get it to work for me and tried 3 times. Second, the E for error comes on almost every day. Have reset it everyday to clear it. Then anytime you put in an ink pod that is not theirs which are ridiculously expensive, it only allows them to use half the available ink then wont let you print anymore. Then when printing attachments, only prints light grey which cannot be read. They said it was the drivers, that even again, their own techs could not get to work right, and $350 later, even my 2 IT techs said this is a really bad printer and I should have never bought it. HP said for me to return in and get another, then I have to pay my IT guy again to install the scanner at my cost. So just throwing away this piece of garbage. The store I bought it at wont take it back because I do not have the original box it came in.

The computer I got with the base price comes with a rtx 3060. Which costs $329 msrp. I upgraded to the rtx 3080 which costs $699. So you would think the upgrade would only cost $370. No they charged me $600 for the upgrade. So I could have stayed with the rtx 3060 and then used the extra $600 (added an extra $99) to buy an rtx 3080. Then I would have had 2 gpus. For the price they charged me. I didn't know the prices of gpus when I ordered this so they really pulled a fast one on me. They price gouge their customers.

Terrible printer, No support. Have been waiting for several weeks for HP to contact me still no answer. I have called them 6 times with new tickets every time. Thye don't care about their customers.

First of all, they get you with the cheaper $50 printer but then the y continue to make hundreds of dollars off of you through the life of their product. They force you to enroll in their "HP Instant ink" program where you have a paper limit on how many items you can print and you have to pay a monthly fee with the promise of never running out of ink. The subscription is $13 a month which sounds reasonable until you think about the fact that you are paying for a printer that you already own?! It's crazy. And what's even worse is that you will STILL run out of ink and unless you want to pay out of pocket at staples for new ink cartridges when you should be automatically sent a new supply. You will have to spend 30+ minutes of your day to call customer service and request the ink that should have already been sent to you and that you have already paid for 10X over. I wish there was a place to report this kind of company behavior. The whole company is a scam and the printer really isn't even worth the $50 originally spent on it because the app glitches, the paper size configuration is never right and a lot of times it eats my paper and doesn't work and I have the HP office jet. I will never buy HP again.

I ordered laptop for my son's Christmas gift in November, it supposed to arrive early December then I was notified it would be middle of December then notified me again to be delivered after the Christmas. So I tried to cancel my order but they sent anyway after new year. I returned the laptop without opening it and they accept my return on Jan 10th, but I haven't received my refund as of March 10th after numerous requests I emailed. It is just awful. They took my money for 2 months after they said they accept my return. I am very tired of fighting this so I wanted to people to know my experience.

I bought a HP because I had luck with the laptop but I never had to use customer service with the laptop. Since having the printer I have had to call Customer service multiple times and every time I have to go through the virtual assistant that never helps and upon calling the 855 number I have to go through a virtual person who does not understand me and finally after pressing multiple numbers I can get to a recording that allows me to get to customer service. This same recording try's again to get me to use the virtual assent multiple times before putting me on hold. Then I am on hold for no less yet 40 minutes or longer to speak to someone from another country who does not know one thing about what I am asking.

Today the problem was I got an invite to the new Indra ink and paper program. So I sign on and press the accept button and it just takes me to a blank screen. I am still on hole 30 minutes later and no resolve.

I purchased an HP pavilion laptop and after 3 weeks screen began glitching.

I called HP customer service yesterday, asked them to exchange. They asked to call back the next day. I called back today and after having a conversation with several different departments for MORE THAN AN HOUR, they suggested sending the laptop back and getting a new one or fixing the old one after a WEEK.

I explained that I need my laptop every day and I can't wait a week. I asked for the other options. I was ready to go to the store or warehouse and exchange my laptop there, but there is no option other than leaving me without a computer for a week.

My problem still isn't solved. I am furious and extremely disappointed, but still hoping that they are gonna manage to fix their mistake.

P.s. I checked some forums and looks like I am not the only one whose HP laptop is glitching. So they are aware of the problem, but still sending inferior products to their customers!

SHAME ON YOU HP!

I have been a faithful HP printer consumer/user for over 30 years. Recently the last 2 experiences purchased have been less than satisfactory. The first (a do-all deskjet printer), it was a piece of junk. Rarely worked, created a top-to-bottom line for all scanned pages, then just crapped out. This was less than 2 years after purchase. My first HP printer last 20 years! (I have had multiple over time; professionally and personally)
Most recently this is the last straw. NOW to scan documents you MUST create an account with HP and provide personal information or HP will not allow access to the features purchased on their printer/scanner. Since when did it become necessary after laying down cash to purchase an appliance that it cannot be used until personal information is provided to the manufacturer?! Do HP printer purchases now become equivalent to a gun purchase?!
HP, this is the last purchase from your company I will make. I will take this HP5258 crap outside and destroy it. Then, purchase a printer from a consumer friendly manufacturer.

After more than 2 hours on the phone with an HP rep who did remote access into my printer he and his supervisor refused to provide a replacement printer and I still can't use it. It has 8 months of warranty left! Completely unacceptable! Just pass the Buck and blame spectrum! Do yourself a favor by buying cannon and NOT HP!

#HP
TERRIBLE company TERRIBLE product - the unprofessionalism and inability to stand behind their products is OFF the CHART. I am a 20+ year customer. No More. Do yourself a favor pass on these mediocre products. Save yourself the trouble.

$#*! HP for mak8ing me sign up and sign in with ther server to use their hardware. $#*! you HP $#*! you

I bought a laptop online from HP.com, when I received the device, it has different pictures on HP.com than the one I received, and the one I received had a smaller key pad than the one I ordered.

I went on line to return the computer the same day I received it, because it looked different from the one I ordered, but the HP website would not let me click on return items.

I spent hours on the phone trying to reach someone to speak to about the issue but nobody answers the phone and when they finally answered about 2 to 3 hours of waiting, they said they will transfer me to the sales department and I was hung up on.

I wrote an email to the customer service and I was bombarded with a 3-4 robotic emails, while being stuck with a laptop that I cannot use and my money held with HP.

The emails I received were robotic sounding and looking claiming to be from from Laura and Marissa, were trying to convince me not to return to item and telling me that I had a good deal of the item I bought, even though it is not what I wanted to buy. There are also threatening with 15% restocking fee so that I change my mind about returning to item.

This by far has been the worst shopping experience I have had in my last 50 years!