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Hoveround Reviews Summary
Hoveround has a rating of 3.5 stars from 668 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
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I know Hoveround is the best there is. However I never heard back from them after the initial promising start. They said they would get back to me after they contacted my doctor. I have never heard back
My father has been a hoveround user for years. He has had many bad experiences in the past with his chair and always gave the benefit of the doubt. He has been left without a chair for weeks at our expense paying for someone to be with him since he had no way of getting around his apartment. I had to rent a chair for weeks which was another cost. He was thrown out of his chair when it abruptly stopped in the hallway of his apartment and the police had to be called because my father is wheelchair bound and could not get up. I had to take him to the doctors because from the fall his arm and shoulder were hurt. He had to wait for it to be serviced and again another excuse why this happened. Now his chair is doing the same thing by stopping abruptly and I had called to find out about servicing the chair. I was told he qualified for a new chair only to find out that after his doctor appointment and paperwork done (another cost), you are not contracted with his insurance company any longer. That is really nice, when why was he not notified of that before he needed a chair. Now, we need to go through the whole process of finding another company to get a chair. POOR CUSTOMER SERVICE and I would not recommend your company to anyone ever again. I have gone through so much with my father and this chair its ridiculous. An 86 year old man should not need to go through and worry about.
Everything went well, however i was not informed of the next steps post Doctor's visit, which has occurred. Neither the Doctor nor I are sure of what to do next.
Good experience very knowledgeable operator hope everything goes according to planAnd I receive my new harbor around in a timely manner
I'm very happy to have this Hoveround. It has given me a great sense of freedom. The serviceman Mr. Thoung was very professional and nice. Thank you so much!
Went well. Good job by the representative. We had a three-way conversation with the doctors office and got an appointment set up.
Very supportive and helpful staff. Quality product. Easy to understand instruction and helpful to explain any questions. I am very proud of my new chair and appreciate it very much... I value my independence. Thank you.
Not happy with the power chair don't like the design the
Way the back is sticking out make it hard to turn in the house or doctors office
Also it a problem charging it at nite every time also there no head rest think about returning it
The chair is good a bit pricey but works good when running, I called customer service because my wheels locked up I was told a repair person would contact me when insurance approves, I waited a month and no replyI called and they told me that still waiting for insurance company to approve new tires! Wait a minute I told them that's not the problem! He transferred me to tech support I explained again my problem. The tech said it needed new motors, I asked why they don't come out and look or take chair to find out the problem? They ststed they don't do that they send repair person to your home and fix it there, Anyways had to get another approval for motorsanother month and a half I called again this time I called my insurance company and was told they received approval I talked to customer service who stated that insurance only gave partial approval I asked what that meant and of course transfer to tech support they told me there was no approval yet I told him my insurance company and customer service said it was approved I asked to speak to supervisor and was told they might email me back now what still no chair repair!
Trying to get everything done so i can have help getting around. Still waiting. Everyone is dragging their feet.
I had someone to call me from hoveround because I had inquired about it a team set me up appointment with my doctor did face too face appointment with my doctor and nobody from your team has contacted me back I did what I was supposed to on my end but y'all have never fallen back up that was over a week ago the way you go Saturday how long does it take I need the chair now
I received my hoveround scooter in 2005 and it's the best. They replaced wheels & batteries when needed. I'm very happy with it and the people that helped me, and I'm hopefully getting a new one soon.
Praying it all goes thru and I fully qualify. Thankyou! The pain I feel in legs get worse as I walk. Long periods of standing also get my ankles to swell. This mobility device helps many. I believe it will help me too. Thankyou!
The entire experience with Hoveround was exceptional. They did most of the work regarding health insurance and the paperwork my doctor needed. Two days after my insurance told me I was approved I had my Hoveround MPV5. WOW!
The customer service representative was very informative n her knowlege was very understanding well i could comorehend her answeres when i asked her questions.
I was very impressed with the guy that delivered my hovearound and am very happy with it. He showed me how to use it and explained in detail all its features. My hovearound has already made my life a lot easier. I started falling and my legs were going out from under me. The hovearound arrived right on time. Thank you!
I called hoveround thinking it was a one trick pony but i soon found out that not only could i get my mobility issues solved but i could customize my chair to my specific specifications which was awesome.
Rodger was so nice and helpful. He answered all questions, made my. Doctors appointment. Calls me for updated information
The representative whom I spoke to, was very pleasant, kind and helpful.
I hope I will be able to get your product, with the help of Medicare.
I look forward to doing more business with you.
I request for an upgrade on my mobile chair
After receiving a letter from hoveround stating I was eligible for one. The hole process was horrible. Miscommunication with my doctor. I never did get the chair. Will do business with them again. My advice is find another company they are not the one
From the business
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Butch P., we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact customer care at 941-800-2438. Thank you.