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Hoveround Reviews Summary
Hoveround has a rating of 3.5 stars from 668 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
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Customer service reps were competent professional and polite. They listended to my concerns, and worked with me until all my needs were met
Went right in my kitchen and did a roundabout
As my family took kitchen table out but will be put back before Thanksgiving
No one can answer a questio... slow service... for the aggravation i may start a go fund me to help me buy a scooter
The first girl who had an attitude demanded my mom's SS# to verify Medicare benefits. You don't need that, just her medicare #. I asked for a supervisor and she hung up on me. I called back and asked for supervisor and Nicole said one would call me shortly. NOT QUITE. I got a recorded message telling to call their main number. I will not get on an unprofessional merry-go-round. I will take my business elsewhere.
Great service, explained well, went over product nicely. I couldn't have ask for anything better. Thank you.
Customer Service was great, she took the time to find out everything concerning my previous inner action over the phone and then we proceeded from there.
I'm hoping to get a new chair for my dad associate I talk to you is very nice an understanding so so far so good hope to get to chair soon
I can't describe it cause no one has called me back to let me know anything yet to let me know if they are setting up a date to deliver it my doctor had a one on one with me all I am waiting for is to receive notification from you all when I can receive one
First call dead batteries in first 6 months was ok. They said within load test so nothing they could do. 6 months and 2 weeks later, batteries only lasting about 1 block of travel or 1 hour of just sitting, which ever comes first. 3 calls and were told each time, "We're working on it"
User stranded between room and lunch area 3 times in 2 days. HELP.//// Calling again today. Will see whats up and report ASAP on answer. Over a week of waiting and no help yet.
When ever I need service for my chair I always have to call Hoveround 4/5 times to see if any body has followed up on the order. They always use the doctor as an excuse for why the order is still pending. THEN THIS IS THE BEST PART HOVEROUND SENDS THE NEEDED PARTS BUT I HAVE TO FIND A REPAIR PERSON TO DO THE JOB FOR FREE. RECENTLY THEY SENT OUT NEW WHEELS (4) I FOUND A PERSON AGAIN TO TO THE WORK FOR FREE BUT NOW THE REAR WHEELS ARE MAKING A VERY LOUD POPING NOISE AND I HAVE NOBODY IN MY AREA TO EVEN LOOK AT THIS PROBLEM.
THE CHAIR IS GREAT HOVEROUND SERVICE IS IN THE TOLIET.
The first hoveround I got was a simple wonderful experience. Since my chair burned up in a housefire where I lost EVERYTHING and no insurance I never contacted them about a new chair but they contacted me. They wanted a down payment which being on a limited budget, I could not afford and told them so. Each time I continue to ask them why they kept contacting me. Well once again they have contacted me so we shall see!
Sales person was thorough and explained everything very clearly. He went step by step and made sure I knew how to operate the equipment safely.
Keep up the good customer service and share your information about electric chairs to the elderly and people that are disabled thank you
I have not talked to anyone for 2 weeks about my chair. Would someone please contact me. They are in the process of putting
My ramp now.
Thank you all so much! I am so thankful and happy for my lease on life. I'm now able to get outdoors and see the beautiful world that surrounds me. I'm able to move about unassisted in my home too. What a great blessing I have. The chair is remarkable and very comfortable. A big THANK YOU to everyone at Hoveround. The gentleman that came to my home was the nicest person that has every helped me since I have been disabled from 2002. It makes all the difference in the world to have a caring person help you. Thank you all again from my heart.
WAS TOLD MY PRIMARY CARE DR WAS NEEDED TO CERTIFY REQUEST. SHE SAID SHE COULD NOT DO SO AND THAT A SPECIALIST WOULD HAVE TO CERTIFY. AS OF NOW I AM NOT BEING SEEN BY A SPECIALIST FOR MY LEGS & MOBILITY. THIS CONDITION HAS BEEN GOING ON FOR MANY YEARS AS DOCUMENTED WHEN WE RECEIVED THE ORIGINAL POWER CHAIR. PLEASE ADVISE
I had my Dr. Apt. Set for two and a half weeks and still I got call after call from your company about making the Dr. Apt. To have the mobility exam even though your Rep was on the phone when the Dr. Apt. Was made! Your company has also been NO HELP with getting batteries for my old chair, I have tried for two months to get them so I don't run out of power going to the store before I get the new chair. When the Doctor sent the prescription for the batteries You called to tell me I needed the mobility exam again both times the prescriptions for the batteries were sent and still I have No Batteries. This company was Great before, this is my fourth chair, what is going on now! I don't know what has changed to make this so confusing but I wish you would fix the problem a become the you were before.
Your Very Disappointed Customer - Mike
Excellence, I really enjoy working with the customer care team I feel they really want me to have it and really care
The easiest process ever I did my part going to my Dr and I just got the call today that I will be mobile my Powerchair will be delivered Oct 2 Your company is awesome the representative was so nice and made it such a pleasant experience Also I've wanted a Hoveround ever since I got my first chair 10 years ago Thankyou so much
I really like the gentleman who delivered
My Hoveround Chair. He explained everything to me... please vi e bima 5 ratings as well. Thank you,
Shirley Busby
From the business
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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