HouzzReviews 1,787

These people, and their suppliers, artisan pillows, sent me two sets of pillow cases for $98. Not pillow, not pillow cases and inserts, just the pillow cases. Their website is confusing, to say the least. I would never have ordered just the cases. There are cases available at MUCH LOWER COST elsewhere on the internet. When I called, they basically said it was my fault, and would do nothing to resolve my problem, and they'd have to be in touch with their supplier to get a return request processed. So, I'll never do business with them again, and I'd strongly recommend no one else ever be a customer of theirs. On top of all that it took almost two weeks to get my package of things I didn't order, and in that time I got at least an email everyday, telling me how much they wanted me to buy. STAY AWAY. They're thieves. I'd give them no stars, but the ratings section doesn't work that way.

I wish I could give Houzz ZERO stars. An absolutely worthless, inefficient, bait and switch distribution company! It's simple to make a purchase, but when it comes to returning an item, next to impossible. Even finding a phone number to make a return is extremely difficult. On a scale of 1 to 100, I'd give Amazon a 100 and Houzz a 1. Don't waste your time and money with this outfit. Merchandise is not as described, customer service is essentially non-existent, communication is really poor, and on and on and on.

I ordered in plenty of time for delivery for Christmas. Product did not arrive when Houzz said, and actually still hasn't arrived. Customer Service said they couldn't figure out who the shipper was but would call me back. No call back, no email, so I called the next day for an update and was told they don't know anything. They are not the manufacturer or seller. That they are only the distributor and don't have any info for me but try to track some info down for me. In other words, they don't care.

Diego Garcia and his crew at Bodagger Builders, Ventura, CA, took a 1958 house and that needed some updating and made it into a show-stopping, mid-century, gorgeous home. The workers were kind, efficient, proficient, and their craftsmanship was exact and perfect. When I expressed a wish or desire for something to be changed or added, Diego and his foremen, listened to me and then would offer an opinion why it might not work or what else might be better etc. They always said if I wanted something they would make sure I got it. The project was completed in a timely manner, only a few weeks beyond the target date. Diego periodically did a walk through to check on the quality and progress. Diego was very up front explaining to me costs, permits, information about materials etc. All the crew worked very well with the designer. This could have been a very stressful process but Diego and his crew did their best to take the stress away and make it into a fun learning process. I highly recommend Bodagger Enterprises Inc. You will love the process and the outcome.

I put an order of tiles through Houzz. My estimated arrival was given to me as a window. I called them the day the order was put through to expedite this order, someone said they would return my call. They never did. I called them several times and finally I was told they know the order hasn't left the vendor yet. My window of arrival was that day. They seem very incompetent and unable to give you a clear idea of when the order would arrive. They should not be in online order business. Terrible support and service. If you need your order to arrive on a timely manner, do not order through Houzz, you will never know where your order is or when it will get to you.

I ordered garden furniture and almost 3 weeks later after making numerous calls it is still on the truck being delivered to the middle of the street by my house. According to HOuzz they have nothing to do with it since they are third party seller and the company shipping the merchandise had set up for CURB SIDE delivery.

Beware if you are ordering from this site, you must be healthy and able to lift at least 150 pounds since they just drop things in the street near your house and they can't deliver to your driveway.

Horrible experience, never again will I order from this site!

I wished I had read these reviews before using Houzz. Have only used their apps and it looks cool, but once we ordered something, we found out they are a horrible company. We ordered a bed on their site which took over 2 months to get delivered. We had to call multiple times to get a delivery date. When the bed finally came today, the frame was broken! We will have to deal with returning it and will get a refund. Horrible customer service and product delivery. Do not use this company!

Not only was my initial order defective, I specifically asked that I be sent the replacement piece for the defective footboard urgently as I had disassembled my previous bed and was without a bed. This wasn't expedited however. Not only that but there was a shipping delay. I was without a bed for over 3 weeks. Not only that but when I received the item the quality was poor and the bed broke the very first night of having it assembled. I definitely won't be ordering from houzz again, no offer to try and remedy the situation in any way. Pretty poor customer service if you ask me, not to mention product quality. Do yourself a favor, pay the extra few dollars to order from another more reputable company, you will save yourself weeks of headaches.

Had $1000 item in cart to order during "cyber week sales". Had a question for customer service, couldn't get through due to time zone differences. About to call next day only to see see price in cart had changed by $350! This is midweek! Immediately called and explained, thinking there would be no problem to honor the price. Almost a week later, with me calling daily, I was told my request to honor the initial price was denied. Very unfair and false advertising! $

I purchased two patio chairs through Houzz. The vendor is Patio Retreat. The chairs arrived but the wrong bolts were included and the chairs could not be assembled. I emailed Houzz and sent pictures. The vendor's first reaction was to blame me for putting the wrong bolts in the wrong holes. I responded by email to Houzz. Eventually, the vendor agreed to send the correct bolts. Unfortunately, they sent enough bolts for only one chair. It is now 5 weeks later and the second set of bolts has yet to arrive. If this had been Amazon.com, the entire matter would have been resolved and I would have received the correct bolts in a week or less. Houzz needs to improve its customer service. Houzz could start by discontinuing any product from the vendor Patio Retreat.

Very Frustrated with Houzz Customer Service! Ordered a breakfast nook (About $1,700) for my mother September 8 and it was finally shipped in November. I paid for the shipping and white glove delivery. When it was delivered my mom and the person delivering it noticed a defect in the table around the edges. My mother refused to accept the delivery and it was sent back. Since the time of delivery till now (still waiting for Marnie from Houzz to respond) I have not been refunded. They Do not want to refund the full amount I paid and are saying that the 3rd party where they purchased the table is seeing no defects in the item. Well of course the company would say that? They don't want to lose money off their delivery or shipment! Houzz should take responsibility and stop beating around the bush and refund me my entire money. I have never had to hunt down my refund when an item has been returned, but I feel I have to with Houzz. It's very unprofessional and feel that this type of unsatisfactory customer service will affect them significantly. I've already searched for Houzz reviews and there are numerous complaints about Houzz not fully refunding ppl for damaged items. In my opinion that is not okay and don't think that anyone should have to experience this. Houzz also has a difficult time returning phone calls (after you have explained the issue 5 times)... no return of phones calls! I just want to be fully refunded for what I paid and this entire issue could have been avoided if they had better customer service. I guess I just wish I never bought from them in the first place.