HouzzReviews 1,787

I informed the Account Manager of my complete dissatisfaction with the ZERO return in 6 months on the advertisement - which has cost £3,000... for nothing. It is a complete & utter waste of money.

We made numerous requests to suspend the advertising until such time as we were happy with the proposed campaign which we never signed off on. They should have stopped the campaign on my request, reviewed the position & agreed on a path forward.
Instead nothing was done & was informed that the whole of the contract would have to be paid out. Completely unacceptable.

Whilst we may have signed a contract we did not agree or sign-off on the campaign itself, which has produced nothing of substance in the way of leads. The whole process has been overpromised, ill-conceived & poorly managed. They have no real interest achieving a return for your business or appreciation of the cost to your business.

They are now aggressively chasing me for the other 6 months, which are allegedly due on the terms of the contract. My preference would be to put the whole experience & the money we have spent to date behind us. However, should they still wish to pursue us, then I too will look to recover all the money paid to date & will do whatever we can to make our dissatisfaction with Houzz as public as we can.

Houzz advertizing may work for some (though I doubt it), but it certainly did nothing for us... except empty our bank balance.

If the reach out team are reading this... Leave us alone Houzz!

We are a small company that advertised with Houzz. We had a year contract, and when that contract ended they continued to charge my credit card every month. Getting hold of the account representative was nearly impossible, but after countless times of trying we did get hold of them and we were told that they would stop charging our card. The next month another charge appeared. I called, was told that it was going to be canceled, and another charge would appear the next month. This went on for four months. I finally had to open a dispute with the credit card company, which was declined by Houzz. They said I had re-signed another contract. I never re-signed a contract, and during the entire time I was contacting my account representative telling them to cancel. They finally stopped charging my account, but not before they took $1000 that I can't get back.

Terrible Dishonest Company! Both the quality of the products they sell AND their customer service is lacking drastically! They do not honor their published return policy. Very unfriendly and difficult to deal with.

We purchased a shower head from Houzz thinking the products they would provide would be of a higher quality. When we received the product, we took it out of the box, looked at it and noticed that the quality was lacking and placed it back in the box, nothing more. We did not install it, did not connect any water supplies to it, absolutely nothing. Just out of the box and back in. So we checked the return policy which stated the item could be returned if unused. We paid $40 for return shipping, and once they received it, they stated that the shower head had been "installed" providing a photo which showed no wear or use whatsoever. I went back and forth with them for over a week until I simply decided to dispute the charge with my credit card company. I don't plan on ever doing business with Houzz again, and highly recommend against anyone purchasing anything from them.

Some people who have reviewed houzz.com as a scam. I'm not going to agree or disagree with them. But what I can say is that after 10 months of paying $620 a month for leads we have had zilch result. If you are a builder or renovator, stay away from this mob. They will claim that other businesses receive 10-15 calls a week from potential clients. That is nonsense. In 10 months we received 13 lead. We have not been able to contact any of them. They either don't respond to our calls, the phone number they provide is not connected or have no intention of building in the foreseeable future. So is houzz.com a scam? I'll let other business who were scammed be the judge of that,

Was "TALKED" into being one of there feature PRO+'s. My company has been in business since 1990 and this is BY FAR the worst investment any business could do. We honestly got 1, YES ONLY 1 lead in 1 year. This came with the first say 2/3 weeks. I think it was someone from the inside just so we didn't feel like we got screwed. We hadn't been billed these last 3 months and I thought GREAT it's finally over? NOPE they called looking for there payment? You explain to * from collections that I have not received ANY services from this company and get "oh well, don't pay and we'll just send this to the credit bureau." There isn't even a place to discuss not getting ANY support or services. They just take you money and don't provide any services. Maybe pay by credit card then say I didn't get the service and let CC people deal with them.

IF anyone is looking at joining the Houzz on-line scam, DO NOT under any circumstances do it. Better to donate the funds to the homeless or some kids organization.

If you don't believe me, I think I'm #721 giving the review, and #600 giving 1 star.

*Personal information redacted by admin

When I entered into a contract with Houzz I thought that I would be getting a professional service that would help generate leads. I never had the opportunity to deal with the same sales person as they seemed to change every month. The only time I was contacted to inform me that I missed the cut off for renewal and owed them more money. The sales agent became very aggressive and not nice to deal with. I certainly would not enter into a contract with them. The reviews that I have just read seem to be very accurate. Please be careful when making a decision to sign the contract.

We are a medium sized company that builds custom homes the Houston Texas Market. We have found this company to be the very worst we have tried to work with. Bad leads that never seem real! 1000. 00 a month and we have gone thru 6 reps so far in 2019 alone. And they double bill us! Don't call us back and are generally the worst site I have seen on the "Internet"! And are introducing numerous viruses into my network. AVOID THIS COMPANY!

I set up a yearly campaign ad through houzz at the cost of 500 a month. Read the fine print on there contract! I was five days late on canceling this yearly program and they said I had to go another 3 months before I could cancel it. So I spent another 1500 on bad leads that went know where and where. Okay the three months was over and I thought I was finally done with this... Oh no, they kept withdrawing money out of my account until I had to go to the bank and pay 35 dollars on a stop order draw. These people disappear and there is no customer service available when there is a billing question. Do not waste your money or time! The leads and the people you will be calling have no realistic idea of what The costs are involved in construction and u will just be wasting your time and gas..

Houzz is the WORST! I have spent two weeks trying to receive a dining table with a pedestal. First the entire order was delayed. The base arrived separately, then two days later the top of the table. Since the legs didn't arrive, it was un-usable. I have tried to get a credit, a pick up and a return shipping label to no avail. I have ordered entire households on line from other vendors without any difficulty... NEVER order anything through Houzz.

On February 1, I had a long telephone conversation with Lauren at Houzz trying to get our "Pro+" account canceled. She sent me an email stating that she will "put in a request to cancel your Pro+Marketing Program" and "you will no longer be billed by Houzz". Well on February 20th Houzz charged our credit card $150.00. I immediately emailed Lauren. She replied "the request to cancel your subscription on 2/1 was approved." She had to follow up with the billing team to request a refund. This morning I received an email requesting that I sign the "Early Termination Pro+ Cancellation Request" to formalize the agreement. But the agreement states that "you agree to pay an early-termination fee equal to the lesser of (i) four (4) months of fees for early-terminated Services" which Lauren on February 1 agreed to waive. Houzz continues to operate when they treat their "Pro+" members so poorly. They continue to operate by hard selling companies to join and then never letting them leave without harsh financial penalties. My recommendation, DO NOT JOIN, BUY, OR PARTICIPATE IN ANY WAY WITH A COMPANY THAT MAKES IT NEARLY IMPOSSIBLE TO LEAVE ONCE YOU FIND OUT IT IS A WASTE OF MONEY. THAT'S WHAT SCAMMING IS ALL ABOUT.

Contractors and designers! - Do not advertise with Houzz! This company is only interested in getting you to sign up with them and then ignore you for the duration. Without any notice they auto-renew your contract. After signing up they are no longer available for calls unless you make an appointment days ahead. When you try to cancel you have to pay for 4 months ahead, BUT your site is canceled immediately?&$&@$$? Terrible, terrible company! Wish I would have researched earlier. Stay away!