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Houzz Reviews Summary
The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
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Box was short two screws that hold the plate on. For the price, one would expect all parts to be included.
Everything worked out, but the product isn't made with the best quality control. It's good enough though for what we needed.
I actually ended up returning the item as it was too low and just slightly too small for my living room. The Houzz staff has stayed in touch about the return, and I am just waiting for my credit now. The item, a boucle white ottoman was really nice quality.
So the original manufacturer packing was inadequate to withstand the rough handling of the package by FedEx. The power supply had separated from the main base and made the light non-functioning. It was then disposed of per Houzz's recommendation. I was then able to use the refund to purchase a new light from a new vendor and have been greatly enjoying the new light. It looks awesome. But the Houzz representative so just so great. Very helpful, and very supportive of my concerns. Worked diligently to make certain I was taken care of.
Love the availablity of the different products and product specs.
Very pleased with how many options there are and the prices!
The table came broken. I've been trying to return it. Filled out the form, sent a picture. Etc.
Hi,
Thank you for sharing your experience. We are terribly sorry to hear that your order did not arrive in perfect condition. Our records indicate that we have reached out requesting photos, but have yet to receive them. Someone from our team has followed up with you today. Please note that we will not be able to proceed without photos.
Sincerely,
The Houzz Team
The dining chairs we purchased to go with our game table are perfect! Sturdy, well made and easy to assemble. Fabulous assortment made it easy to find the perfect match. Arrived promptly and well packaged. Tracking information spot on.
I ordered a pair of lamps on February 26th and they were delivered within a week! They have a great selection of items.
Ordered the chair, which I love, some time ago. Seemed like it took up to three weeks to get the chair to me. But, it was delivered on the day, and in the time range promised. Assembly was easy and chauir is great.
Thank you,
JudgeT
I purchased a bathroom faucet normally includes a valve. This one did not but that was not mentioned in the product description, details or specs. We could not install the faucet unless we purchased an additional kit for $120.00. This was not an ordering mistake on my part. Now the return feen is my responsibility as well. I will never purchase via Houzz again!
Hi,
Thank you for taking the time to leave us your review. We are sorry to hear that the faucet was not as expected. The merchant has approved your return. If you have any questions or need assistance, please contact us through help.houzz.com.
Sincerely,
The Houzz Team
These stools are perfect and just what I was looking for. Was nervous that the seat height was not specified but they arrived and just what I had hoped. Very nice quality of any that I have looked for in the past! Would highly recommend them!
Love the faucit,this is my second sink faucit from Vigo and nice style never a problem with the 10 year old one. The old one is chrome and so easy to clean.
Online search was easy. Kept apprised of shipment. Came quickly and in perfect shape. Great experience
Easy to order and install was a breeze. Received in a timely manner.
Quick shipment. Perfect. Exactly what I needed. Thank you
This bowl exceeded expectations. It was easy to order and arrived quickly that was well packed
I ordered 2 floating shelves. One was fine. The other you could tell it had been returned. The bracket was ripped off the back and it had scratches on it. Also my mailman had left it on my porch in the pouring rain all day. The box was soaked and so wasn't a corner of one of the shelves.
We got two high back bar stools. We love them. We already had four and decided to add two more to our island.
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Hi,
Thank you for sharing your experience. We are very sorry to hear that your order was missing screws. If you have not already, please contact our team through help.houzz.com so that we can have these parts sent your way.
Sincerely,
The Houzz Team