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Houzz

2.0

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Houzz Reviews Summary

The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
276
value
299
shipping
176
returns
163
quality
265
This company does not typically respond to reviews

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81,865 reviews

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Texas
1 review
0 helpful votes
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I love Houzz! That's all……and I've been very sick these last few months. That's why I haven't been responding to your messages. But I do love Houzz and will continue to make more purchases!

Date of experience: January 30, 2024
California
1 review
0 helpful votes
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Beautiful addition to my home office!
January 31, 2024
Updated review

I love my new chair! My order arrived on time with no damage and exactly how I expected it to come. I put it together fairly quickly and it is VERY comfortable and looks super nice in my home office! I was updated at the delivery forecast so I knew exactly when it arrived at my door!
The description was accurate and was even more lovely than expected!
Thank you!

Date of experience: January 30, 2024

Love the service!
September 23, 2020
Previous review

Love the service!

Date of experience: September 23, 2020
Canada
1 review
0 helpful votes
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I'm surprised Houzz would endorse this cheap garbage under their headline. Very disappointing. Don't know that I'll trust them again. I had to foot the bill to return this too. Expensive lesson. Better to pay a bit more and get something nice

Date of experience: January 30, 2024
Houzz T. Houzz Rep
over a year old

Hi,

Thank you for sharing your feedback with us. We are sorry to hear that you were dissatisfied with the quality of your order. If you have any questions about your return, please contact us through help.houzz.com.

Sincerely,
The Houzz Team

Florida
1 review
0 helpful votes
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Return process
February 6, 2024

I ordered from 7 items and they came from 3 different suppliers. The communication about returning items was slow and frustrating. I will probably look at a local retailer to purchase from in the future.
I'm looking at returning 6 boxes that I will have to pay shipping for because the product representation was inaccurate. The products were inferior. This experience has taught me a lot.

Date of experience: January 30, 2024
Georgia
1 review
0 helpful votes
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Scalloped Wicker Tray
January 30, 2024

I was very satisfied with this purchase & the experience with this company overall!

Date of experience: January 30, 2024
Mississippi
2 reviews
0 helpful votes
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Received quickly in perfect condition. Recommend using Houzz and this table.

Date of experience: January 29, 2024
Connecticut
1 review
0 helpful votes
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Wonderful
January 29, 2024
Updated review

Everything came in per my order. Love the end table.

Date of experience: January 29, 2024

Love the nightstand I ordered
January 23, 2024
Previous review

Love the nightstand I ordered. Why haven't I been ordering from you all along?

Date of experience: January 22, 2024
California
1 review
0 helpful votes
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Pillow covers
January 29, 2024

All good, except I didn't expect a Canvas material. Thought material would be nicer.

Date of experience: January 29, 2024
Michigan
1 review
0 helpful votes
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I always have good luck on Houzz when looking for specific items. The filters work great.

Date of experience: January 29, 2024
Massachusetts
2 reviews
0 helpful votes
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Beautiful table
January 29, 2024
Updated review

Easy to find what we wanted. Everyone loves it
Nothing more to say

Date of experience: January 29, 2024

Quick and easy
October 25, 2023
Previous review

Quick and easy

Date of experience: October 25, 2023
New Jersey
1 review
0 helpful votes
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Large selection of quality products
January 29, 2024

Large selection of quality products. Everything went very smoothly,, very satisfied!

Date of experience: January 28, 2024
California
1 review
0 helpful votes
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The perfect lampshade for my lamp at a very decent

Date of experience: January 28, 2024
California
1 review
0 helpful votes
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Houzz has great prices!
January 29, 2024

Houzz has a great selection and everything about my purchase was easy!

Date of experience: January 28, 2024
Virginia
1 review
0 helpful votes
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Web site is well organized, product filters work, responsive results. We've ordered several products for a bathroom: vanity, mirror, light, and towel rack. Almost all have arrived in good shape on time. We had one problem with an item being delayed, but the staff were helpful in resolving the issue.

Date of experience: January 28, 2024
Colorado
1 review
0 helpful votes
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Awesome Art
January 28, 2024

Great experience from ordering to hanging our beautiful new art!

Date of experience: January 28, 2024
Georgia
1 review
0 helpful votes
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Always find what I need
January 28, 2024
Updated review

I love that I can count on Houzz to have competitive pricing and offer lots of options.

Date of experience: January 28, 2024

Easy to use
July 7, 2023
Previous review

Easy to use. Found just what I wanted

Date of experience: July 7, 2023
Michigan
1 review
0 helpful votes
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Easy ordering, free shipping
January 28, 2024
Updated review

Easy ordering. Free shipping. Item was received in good condition and as pictured. Love it!

Date of experience: January 28, 2024

Houzz website is easy to use navigate
May 16, 2022
Previous review

Houzz website is easy to use navigate. I order from here often. Love it!

Date of experience: May 16, 2022

Easy order
May 5, 2022
Previous review

Easy order. Great website!

Date of experience: May 5, 2022

Easy ordering
June 11, 2020
Previous review

Easy ordering.

Date of experience: June 11, 2020
Texas
1 review
0 helpful votes
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Wonderful as always
January 28, 2024

Quality product, affordable price. Quick delivery made it even better.

Date of experience: January 28, 2024
Washington
1 review
0 helpful votes
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Very nice
January 28, 2024
Updated review

Hopefully I am getting the promo price of $425.60. Otherwise all is well. Right price…

Date of experience: January 28, 2024

Love Houzz, great products and quick delivery
May 6, 2020
Previous review

Love Houzz, great products and quick delivery.

Date of experience: May 6, 2020
New York
1 review
0 helpful votes
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Beautiful, stylish bench
January 27, 2024

Love this piece. It's perfect for my aesthetic, comfortable and beautiful. It arrived on time and was super easy to assemble

Date of experience: January 27, 2024

From the business

Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


houzz.com
Palo Alto, CA, United States
+305
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