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The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
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I love Houzz! That's all……and I've been very sick these last few months. That's why I haven't been responding to your messages. But I do love Houzz and will continue to make more purchases!
I love my new chair! My order arrived on time with no damage and exactly how I expected it to come. I put it together fairly quickly and it is VERY comfortable and looks super nice in my home office! I was updated at the delivery forecast so I knew exactly when it arrived at my door!
The description was accurate and was even more lovely than expected!
Thank you!
I'm surprised Houzz would endorse this cheap garbage under their headline. Very disappointing. Don't know that I'll trust them again. I had to foot the bill to return this too. Expensive lesson. Better to pay a bit more and get something nice
I ordered from 7 items and they came from 3 different suppliers. The communication about returning items was slow and frustrating. I will probably look at a local retailer to purchase from in the future.
I'm looking at returning 6 boxes that I will have to pay shipping for because the product representation was inaccurate. The products were inferior. This experience has taught me a lot.
I was very satisfied with this purchase & the experience with this company overall!
Received quickly in perfect condition. Recommend using Houzz and this table.
Everything came in per my order. Love the end table.
Love the nightstand I ordered. Why haven't I been ordering from you all along?
All good, except I didn't expect a Canvas material. Thought material would be nicer.
I always have good luck on Houzz when looking for specific items. The filters work great.
Easy to find what we wanted. Everyone loves it
Nothing more to say
Large selection of quality products. Everything went very smoothly,, very satisfied!
The perfect lampshade for my lamp at a very decent
Houzz has a great selection and everything about my purchase was easy!
Web site is well organized, product filters work, responsive results. We've ordered several products for a bathroom: vanity, mirror, light, and towel rack. Almost all have arrived in good shape on time. We had one problem with an item being delayed, but the staff were helpful in resolving the issue.
I love that I can count on Houzz to have competitive pricing and offer lots of options.
Easy ordering. Free shipping. Item was received in good condition and as pictured. Love it!
Houzz website is easy to use navigate. I order from here often. Love it!
Quality product, affordable price. Quick delivery made it even better.
Hopefully I am getting the promo price of $425.60. Otherwise all is well. Right price…
Love Houzz, great products and quick delivery.
Love this piece. It's perfect for my aesthetic, comfortable and beautiful. It arrived on time and was super easy to assemble
Answer: Good question Maggie. I don't think there is. I think this site is just there to help their vendor and not assist consumers in making informed decisions. I found had a contractor who had defrauded us and changed his business name on Houzz. I posted a review on his profile notifying the public of what he had done to us, and Houzz did not publish the review. I joined Sitejabber to warn the public about Houzz.
Answer: I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!
Answer: Go straight to the top at Houzz. Ms. Adi Tatarko, CEO, Alon Cohen, Pres. If tha doesn't work, I suggest you file complaint with the Consumer Affairs Division of the California Attorney General's Office.
Answer: The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!
Answer: Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!
Answer: Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


Hi,
Thank you for sharing your feedback with us. We are sorry to hear that you were dissatisfied with the quality of your order. If you have any questions about your return, please contact us through help.houzz.com.
Sincerely,
The Houzz Team