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The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
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Never had any problems. Excellent service received on time as told.
Great table, great price. Exactly as described and easy to assemble.
Lots of options. Site easy to navigate. I was happy to see all wood vanities as well as other options.
I've ordered several items over the years and enjoy the shopping experience and the variety of options available.
Came as promised, it was the whole bathroom set, check, all matching and well packaged, check, instructions easy to follow, YAY,...Looks great in my renovated 1/2 bath.
Product on website twice, two different prices. I chose the cheaper of the two. Ordered, received my "tracking" info. Etc... no problem. But then I received my order from Amazon, Prime box and all. OK, checked tracking, said it was on way to arrive in 3 days. Thought, I hope I don't get another one. I didn't, but got the "we delivered your package" text from Houzz on the day the tracking said it would arrive, but had already received order from Amazon about 5 days before that. Hence the confusion.
Houzz provided the best purchasing experience. Great quality products and top notch service. Always communicating about your purchase and delivery.
You have great service and great products
I love houzz. I ordered two new lights for my living and dining room and they are just adorable.
Light fixture was shattered when received but a refund was approved immediately.
The rack looks exactly as described. No problems putting it together.
I knew what I wanted, having found it on another site. Houzz had a lower price so I ordered it. It came quickly.
Packaged well and arrived promptly. Very lightweight. Houzz is easy to buy from in my experience.
I have remodeled homes and businesses. Houzz is always my inspiration. The shopping division is easy and top notch. I will always be a Houzz fan.
Arrived on time and we are happy with them. This seems a duplicate of my review above.
This was not my first ordering experience with Houzz. As usual, it was easy. The items arrived well-packaged for breakable mercahndise. Love the jars. Looked just like picture!
Once again Im very pleased with my shopping experience with Houzz. From the ease of ordering and the quality of the item purchased. In this case a bathroom vanity.
The delivery people kept in contact and delivered the item in perfect condition. Friendly too.
Thank you again Houzz1
Love everything I ordered for my clients! Ease of ordering, really good products, fast delivery
As an Interior Designer, it's easy, service is good, and I most often find what I'm looking for.
Variety, quality and ease of ordering.
The chairs were perfect as accent dining, end table chairs!
I received the product on time, and it looked just like the pictures.
We received the items ordered, but the imitation brick wall we wished to install came with no directions and are warped! My husband requested someone to please call us and make recommendations for the install. We never were contacted. We love the potential look of the wall and purchased furniture to go with the wall but need someone to call us with help! *******222
Thank you,
Joan Nelson
Hi,
Thank you for sharing your feedback with us. We are sorry that you were not provided instructions on your installation. Our records indicate that someone from our team followed up with you via email at the end of January with the requested information. If you have any additional questions, please reply to the existing email correspondence or visit us at help.houzz.com.
Sincerely,
The Houzz Team
Answer: Good question Maggie. I don't think there is. I think this site is just there to help their vendor and not assist consumers in making informed decisions. I found had a contractor who had defrauded us and changed his business name on Houzz. I posted a review on his profile notifying the public of what he had done to us, and Houzz did not publish the review. I joined Sitejabber to warn the public about Houzz.
Answer: I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!
Answer: Go straight to the top at Houzz. Ms. Adi Tatarko, CEO, Alon Cohen, Pres. If tha doesn't work, I suggest you file complaint with the Consumer Affairs Division of the California Attorney General's Office.
Answer: The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!
Answer: Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!
Answer: Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


Hi,
Thank you for sharing your experience. We are sorry that your order did not arrive in perfect condition, but we are glad to hear that this has been resolved with our team. Should you need additional assistance, please reach out through help.houzz.com.
Sincerely,
The Houzz Team