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Houzz

2.0

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Houzz Reviews Summary

The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
276
value
299
shipping
176
returns
163
quality
265
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81,865 reviews

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Florida
1 review
0 helpful votes
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Love my storage trunk.
February 20, 2024

Never had any problems. Excellent service received on time as told.

Date of experience: February 19, 2024
Arkansas
1 review
0 helpful votes
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Great table
February 20, 2024
Updated review

Great table, great price. Exactly as described and easy to assemble.

Date of experience: February 19, 2024

Easy ordering
January 4, 2022
Previous review

Easy ordering

Date of experience: January 4, 2022
Michigan
1 review
0 helpful votes
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All wood vanity
February 19, 2024

Lots of options. Site easy to navigate. I was happy to see all wood vanities as well as other options.

Date of experience: February 19, 2024
California
1 review
0 helpful votes
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Shopping made easy
February 19, 2024
Updated review

I've ordered several items over the years and enjoy the shopping experience and the variety of options available.

Date of experience: February 19, 2024

Ordering was quick and easy!
October 2, 2023
Previous review

Ordering was quick and easy!

Date of experience: October 2, 2023
Arizona
1 review
0 helpful votes
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Perfect
February 19, 2024
Updated review

Came as promised, it was the whole bathroom set, check, all matching and well packaged, check, instructions easy to follow, YAY,...Looks great in my renovated 1/2 bath.

Date of experience: February 19, 2024

Confused
March 13, 2023
Previous review

Product on website twice, two different prices. I chose the cheaper of the two. Ordered, received my "tracking" info. Etc... no problem. But then I received my order from Amazon, Prime box and all. OK, checked tracking, said it was on way to arrive in 3 days. Thought, I hope I don't get another one. I didn't, but got the "we delivered your package" text from Houzz on the day the tracking said it would arrive, but had already received order from Amazon about 5 days before that. Hence the confusion.

Date of experience: March 13, 2023

No issues so far
February 26, 2023
Previous review

No issues so far

Date of experience: February 26, 2023
Florida
1 review
0 helpful votes
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Houzz is top notch
February 19, 2024
Updated review

Houzz provided the best purchasing experience. Great quality products and top notch service. Always communicating about your purchase and delivery.

Date of experience: February 19, 2024

Great service and quality
September 11, 2023
Previous review

Great service and quality

Date of experience: September 11, 2023

You have great service and great products
June 9, 2023
Previous review

You have great service and great products

Date of experience: June 9, 2023
Michigan
1 review
0 helpful votes
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Updates
February 19, 2024
Updated review

I love houzz. I ordered two new lights for my living and dining room and they are just adorable.

Date of experience: February 18, 2024

I just LOOVVee houzz
June 28, 2020
Previous review

I just LOOVVee houzz

Date of experience: June 27, 2020
New Jersey
1 review
0 helpful votes
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Light fixture was shattered when received but a refund was approved immediately.

Date of experience: February 18, 2024
Houzz T. — Houzz Rep
over a year old

Hi,

Thank you for sharing your experience. We are sorry that your order did not arrive in perfect condition, but we are glad to hear that this has been resolved with our team. Should you need additional assistance, please reach out through help.houzz.com.

Sincerely,
The Houzz Team

Florida
1 review
0 helpful votes
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Great coat rack
February 18, 2024

The rack looks exactly as described. No problems putting it together.

Date of experience: February 18, 2024
Massachusetts
1 review
0 helpful votes
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It was fine
February 18, 2024

I knew what I wanted, having found it on another site. Houzz had a lower price so I ordered it. It came quickly.

Date of experience: February 18, 2024
Pennsylvania
1 review
0 helpful votes
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Shipped quickly
February 18, 2024

Packaged well and arrived promptly. Very lightweight. Houzz is easy to buy from in my experience.

Date of experience: February 18, 2024
Texas
1 review
0 helpful votes
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I love Houzz
February 18, 2024

I have remodeled homes and businesses. Houzz is always my inspiration. The shopping division is easy and top notch. I will always be a Houzz fan.

Date of experience: February 18, 2024
Washington
1 review
0 helpful votes
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Comfortable Chairs
February 18, 2024

Arrived on time and we are happy with them. This seems a duplicate of my review above.

Date of experience: February 17, 2024
Texas
1 review
0 helpful votes
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Silver jars are beautiful!
February 18, 2024

This was not my first ordering experience with Houzz. As usual, it was easy. The items arrived well-packaged for breakable mercahndise. Love the jars. Looked just like picture!

Date of experience: February 17, 2024
California
1 review
0 helpful votes
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Thank You Houzz
February 18, 2024

Once again Im very pleased with my shopping experience with Houzz. From the ease of ordering and the quality of the item purchased. In this case a bathroom vanity.
The delivery people kept in contact and delivered the item in perfect condition. Friendly too.
Thank you again Houzz1

Date of experience: February 17, 2024
Texas
1 review
0 helpful votes
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Fast4
February 17, 2024

Product as described, fast ship - very pleased thank you will shop here again

Date of experience: February 17, 2024
New York
1 review
0 helpful votes
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We all love the purchases
February 17, 2024
Updated review

Love everything I ordered for my clients! Ease of ordering, really good products, fast delivery

Date of experience: February 17, 2024

As an Interior Designer, it's easy, service is good,...
February 3, 2024
Previous review

As an Interior Designer, it's easy, service is good, and I most often find what I'm looking for.

Date of experience: February 3, 2024
New Jersey
2 reviews
0 helpful votes
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Beautiful and comfortable dining chairs.
February 17, 2024
Updated review

Variety, quality and ease of ordering.
The chairs were perfect as accent dining, end table chairs!

Date of experience: February 17, 2024

Nice affordable products
December 31, 2023
Previous review

Nice affordable products.

Date of experience: December 31, 2023
North Carolina
1 review
0 helpful votes
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Houzz was prompt and informative.
February 17, 2024
Updated review

I received the product on time, and it looked just like the pictures.

Date of experience: February 17, 2024

Quick and easy
November 5, 2022
Previous review

Quick and easy

Date of experience: November 5, 2022
Illinois
1 review
0 helpful votes
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Entryway
February 24, 2024

We received the items ordered, but the imitation brick wall we wished to install came with no directions and are warped! My husband requested someone to please call us and make recommendations for the install. We never were contacted. We love the potential look of the wall and purchased furniture to go with the wall but need someone to call us with help! *******222

Thank you,
Joan Nelson

Date of experience: February 17, 2024
Houzz T. — Houzz Rep
over a year old

Hi,

Thank you for sharing your feedback with us. We are sorry that you were not provided instructions on your installation. Our records indicate that someone from our team followed up with you via email at the end of January with the requested information. If you have any additional questions, please reply to the existing email correspondence or visit us at help.houzz.com.

Sincerely,
The Houzz Team

From the business

Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


houzz.com
Palo Alto, CA, United States
+305
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