House of FraserReviews 213

The grinch had struck. We all know the story...

Every who down in Little Ireland likes a bargain a lot, but the who down in HOS in Ireland does not!
The grinch hated Christmas, the whole Christmas season,
Now please don't ask why, no one in HOS knows the reason,
It could be perhaps, that their margins are too tight,
It could be instead, that they couldn't give a s**ite
But I think that the most likely reason of all,
May have been that they are heartless and Ireland's too small
But whatever the reason, their heart or their handbags
They stood their on Christmas hating the you know who's
Staring down from his perch in the Customer service Department
He is hanging his stocking, he snarled with a sneer
I must find some way to stop his Christmas cheer
I must make it stop.
I' ll think of a way
Perhaps "security issues " might bring sway
Poo hoo to the who's the grinch he was humming
As he knew now that no handbag was coming
From my email he heard but this sound wasn't sad
Why! This sound sounded glad
Maybe Christmas after all doesn't come from a store
Maybe Christmas after all means a little bit more

Bought 2 suits from them online. One was damaged with an big scrub mark which I almost missed. The second did not fit. I returned them on time and they promptly sent them back telling me they were not returned "in the same condition as shipped"! What could I have done to them in two days? I took the suits to their Westfield store and showed them to Richard, the deputy sales manager. Richard told me these suits were never worn! I told House of Fraser what Richard told me but they are still not prepared to listen. This is in my opinion a scam and nothing more. I will take House of Fraser to the Small Claims Court and not give up that easily as they may have thought. I find this whole episode shocking that they are trying to peddle defective stuff by refusing to take take back which is with my rights. My advise to everyone is DO NOT BUY anything from them online or at all if this is their attitude to swindle their customers.

I do like this website.
I recently ordered a Paperdolls floral dress from their website and had it delivered here. The shipping fee of 10 pounds (for delivery from UK to Singapore) was a little expensive considering that many international clothing sites (e.g. ShopBop) that I've ordered from will provide free international shipping with a minimum purchase. ShopBop's intl shipping was free and faster and also had tracking information, unlike House of Fraser.

Nonetheless, my clothing arrived within 10 days as promised. I'm happy with that. :) The dress is lovely, and at 60 pounds it's a bargain.

What annoyed me was that I wrote a great review for the dress, and the website told me it was rejected as it 'didn't meet their review guidelines'. I said really good things about the dress! So I know that the reason it was rejected was I said the dress was very similar to a dress from the Dolce and Gabbana 2013 collection. That's the whole reason I bought it, as that D&G dress was sold out. House of Fraser must be scared that people will think the dress is basically a designer knock-off, which it WAS. U can even email me and i'll show u pics of the 2 dresses, lol.