HotwireReviews 770

So I booked a hotwire deal in Vegas... it want cheap but i wantrd to ensure i had a room. The hotel's pool and outdoor area was closed for renovations... Hot wire said that if I had looked at the terms and conditions that I would have found out that there could be possible amenities closed... so they sell u a cheap hotel which I could have got half price at full price... knowing that its being refurbished.

A cheap hotel with substandard service and amenities is OK if you pay a low rate... I didn't!

No offer of a reimebursment etc

I won't use hotwire again and will let everyone I come across about my expiericnec with the company.

I feel ripped off... it really spoiled my holiday: 0(

I received a quote for a car rental pick up at the airport in Portugal this summer, after waiting 2 hrs in line and finally getting to the counter and showing my reservation I was told that not only had Alamo changed companies but I would have to pay double the price to rent the vehicle... Wth?
What do you do at this point? Wait another 2 hrs to get the same price in another line while you are on holidays?
So I bit the bullet and paid double the price and swore I would handle things when I got home, I am still fighting with Hotwire even though I have an email stating that they screwed up and I will get my refund sent to me by mail...
This has been going on since Aug 23rd and I have sent a complaint also to the BBB hoping to get some sort of resolution...
I have had to call Hotwire at least 30 times now and each time it's the same thing, once you give them your itinerary number they read off a prefab sheet in front of them to begin the the process or if you get cheesed off at them for having to hear the same b-$#*! over and over a again theft put you on hold forever and then mysteriously the call gets disconnected!
Brutal brutal outfit to deal with... I will never deal with these people again and I suggest all that are reading don't either...
It's the principle and I won't give up until I am refunded what is owed to me!

Stay Away from Hotwire, they are in the business of fraud. Don't bother trying their customer service for it is in the philipines, and the people just read off a pre-written statement. When looking at their star ratings you need to automatically take off one star in order to compare to other website ratings. The price structure they use is based on the highest price that chain charges, it is not what that hotel actually charges, so your hot rate deal of 40% to 50% off or more is actually a savings of usually 5 dollars. So for possibly a $5 savings you can't change the reservation, get a refund, know anything about the hotel or property. Higher end hotels typically give you the cheapest room they have, and give you a pull out sofa to accommodate more than two guests. The chances you take with hotwire will ruin your trip and steal your money, just stay away.

I used Hotwire after a friend suggested them for a reasonably priced hotel last spring. I booked it and within 24 hrs realized I was on the list to stay with extended family at the main wedding hotel, the (amazing) Four Seasons. I called to cancel my booking with Hotwire and not only were they incredibly rude about it they informed me they do not offer refunds of any kind, EVERR.
Not even a credit to use on another trip, nope, NOTHING, $300-GONE.
Then to add insult to injury, they will not stop emailing me and I "unsubscribe" repeatedly. I will never use them again so they need to say goodbye.
They funny part is that the service they originally provided was not very good at all, a mediocre room in a mediocre hotel in a questionable area and not a great rate. Ridiculous.
Surprising that they are still in business. We would all be better off calling the hotels direct or even Travelocity has better rates than the slimy Hotwire.
BUYERS BEWARE!

Rented a car to Hertz through Hotwire, with a seemingly great price. Only, when I picked up the car, I was charged a second round of tax, making it definitely not the cheapest rate! To be fair, there was some fine print that said taxes weren't included, but right beside that was a breakout of my online reservation cost--including tax. Apparentlly, there's more taxes yet... basically, you get double taxed.

Worthless. Will never use or recommend Hotwire again.

Booked motel online using Hotwire and arrival date comes up different than the date you select. They will not change or cancel the reservation. Also you cannot review the info before paying as is customary with legitimate sites, before paying.
So here is how it works, you select the arrival date you want but but when you pay another date comes up. It's a scam folks. SCAM. SCAM.
Customer service is not legimate either. It's a complete waste of time and money

SCAM.
Hotwire is agency for car rental. If you do reservation for the car rental, Hotwire will send you to Hertz Rental Car Company and if the reservation car not there you has to change or upgrade the other car. Hertz charge you full and hotwire will not refund your money. I called Hotwire for this case. They promised to refund my money after I faxed the bill of Hertz and later they argued that I upgraded the car and they will not refund money. That is SCAMMER.
That is Hot wire's email.
Hotwire is agency for car rental. If you do reservation for the car rental, Hotwire will send you to Hertz Rental Car Company and if the reservation car not there you has to change or upgrade the other car. Hertz charge you full and hotwire will not refund your money. I called Hotwire for this case. They promised to refund my money after I faxed the bill's Hertz and later they argued that I upgraded the car and they will not refund.

I've used hotwire a bunch of times--the annoying thing about booking a hotel with them is that it takes a long time for the reservation desk to locate your reservation everytime. I had an issue with a booking once, and the customer service rep was rude, nasty, and hung up on me. I called back, waited on hold, and the $#*! picked up the phone and hung up on me again. I'm speechless by how unprofessional it was; I'm never using hotwire again.