See i am not a person do write bad reviews unless i am really mad. And so on Black Friday they had their deal on tees so i bought my self one and a best friend necklace and they CHARGED MY CARD 8 TIMES NOT 2 LIKE OTHER PEOPLE DO NOO 8 TIMES AND NOW I HAVE 200 LESS IN MY CARD SO I CANT GO XMAS SHOPPING AND THAN I GET AN EMAIL SAYING "I AM SORRY YOUR ITEM IS SOLD OUT AND UNAVAILABLE YOU WILL BE REFUNDED" I HAVENT EVEN BEEN REFUNDED FOR THE 7 EXTRA TIMES AND I AM REALLY PISSED CAUSE THE SHIRT WAS WHAT I REALLY WANTED WHY DIDNT THEY HAVE SAID ON THE WEBSITE AS I GOT OH SORRY IT IS SOLD OUT NOOOO THEY REALLY SCREWD ME OVER AND I AM NO LONGER SHOPING THEIR PS MY SISTER USED TO WORK THERE AND THEY SCREWD HER OVER ON HER PAY TOO AND SHE NEVER GOT IT FIXED... I AM ON A STRIKE AGAINST HOTTOPIC!

Don't bother ordering anything from them. They will not help you with your order at all. I ordered warm clothes for the winter in august. It's november, it's cold and I still don't have what I ordered. I constantly emailed them trying to figure out what happened. They did not refund me and I didn't get what I ordered they just stole money from me. Also I recently ordered something over 50 which gives me free shipping and used my rewards points but they counted the rewards points as a discount rather than part of the payment so I was charged shipping for an order that was originally over 50 before they messed it up!

I've ordered from their website and shopped in-store many times. My local store is always organized and has polite, helpful employees. I find it very easy to shop there. I've had a similar experience with them online, but I have experienced problems with a few orders. However, everything's always been taken care of and corrected. HotTopic constantly has a large variety of products, including many things I couldn't find anywhere else. They also have deals frequently, and their prices are reasonable. I think it's a great place to shop!

Will never place an online order from this company again! Placed an order on 10/2 for a couple items we wanted to wear on our vacation starting 10/13. Credit card was charged immediately on 10/2. Items didn't arrive as of 10/13, so called to check on status and cancel order. Was told we can't cancel an order if it was placed more than an hour ago (but the person would try to send the warehouse a message anyways), and that our order would be shipping "soon". Have called back 3 times since then and told a different date for delivery every time. Today the person told me it shipped back on 10/19, but it's still NOT arrived in the store yet over two weeks later. We don't even want the stuff anymore, yet we're going to have to go to the store just to pick up and return the items. We shop here both online and in the store pretty often, but that's going to be changing as a result of this complete disaster or an order and customer "service". What a joke...

I've shopped at HT for 16 years now. Recently I've made several online purchases and everything went smoothly. I recently tried to use a HotCash I received in the mail with one of those purchases. On the website it kept telling me my code was invalid, but after trying the code on several devices and checking it at least 10 times, still no luck. I called customer service. I wasn't thrilled with this experience but the team member was very pleasant. He didn't seem to understand I was trying to pay with a HT Guest List, and told me I would need to complete payment online. There was nowhere on the site that allowed me to update payment method but I could see the order. I saw a dress I was purchasing was not listed at the 50% off price (combinable with the coupon I had) and also saw the discount on the order was for $70 when my coupon was for $75 off $150. I put together an email with a front and back picture of my defected HotCash coupon, a screenshot of the dress price noting it was listed as 50% online and noted the difference in my coupon and the discount. Within 24 hours I received a response. They put together my order again, applied the correct coupon, and corrected the dress price. Everything was exactly how it should have been; I was able to call CS back and complete the payment with my HT GuestList card as planned. I've never had any with their stores or the website besides this instance, and when I did, they made sure to make it right. That says a lot to me!

Hot Topic in the mall is amazing and the employees are great but... online it's terrible I put all the items that I wanted in the cart but when it came to ordering it it told me something was wrong so I tried it over and over and over again but it wouldn't let me so I gave up because they "didn't charge me" but when I woke up checked my bank account and they charged me $26.79 nine times I called customer service and they were completely useless! They kept on telling me I didn't get charged witch I did! It's 4 months later and I haven't even received anything

Tried to place an order 2 1/2 weeks ago. They were having some good deals, but as soon as I entered more than $30 worth of merchandise into my cart, the deals were wiped out $15 was deducted from my total. I did not enter any promo codes. Called customer service. They were absolutely useless and very frustrating. Ended up having to split my order in 2, losing my HotCash. A week later, I received 2 emails stating my orders had shipped. The next day, I received an email saying that one of my orders was ready for pickup. No word on the other order. I have called twice now to see what is going on with the second order. The 1st time, they told me it should be in the store the next day. I called again today (6 days later) and they said they have no tracking and cannot tell me when the order will arrive. I would suggest that if you need to receive something within a reasonable amount of time, avoid HotTopic.com. Go to the physical store or order it elsewhere.

I've been going to this store since I was a little kid! And I love it. Yesterday I went with 4 of my friends, and we were digging thoughout the pins and searching for ones. My friend is holding one she wants to purchase, and she was fidgeting with it, and all of the sudden the little sticker tag peels off. This worker there immediately gets mad at her and goes off and asks why she was peeling on it, she simply replies it was an accident. We leave because the guy scared us. But later on we decide to go back in hoping he is off shift. We go on and immediately he is following us everywhere (thinking we are trying to steal things) and I think he even told some of the workers. We WERE NOT trying to take anything. We know the consequences. But the fact he kept on following us everywhere, can we browse in peace? How rude and obnoxious. I've never felt so uncomfortable in my life. It's sad.

I am very satisfied with 1stopbedrooms. Fast delivery and great customer support. Their prices are usable and we would recommend them to everybody! Customer service team is very kind and will help if there are any problems. It was the best experience I have had with a furniture store. Thank you.