The website ordering system is dreadful with loopholes they don't tell you about and then you call and the customer service does everything in their power to deny any wrong doing. I foolishly trusted them and made a pre-order on a purse from Loungefly. It was a gift, so I entered the address of the recipient in the 'Shipping' fields. I received an order confirmation and was told it would ship in 4 - 5 weeks when released.

Well that time came and nothing, no email, no tracking number, no purse. I contacted HotTopic only to find out my order had been cancelled and no notification was sent to let me know. Furthermore, it was cancelled because my shipping address didn't match my billing address and so the system rejected it. WHAT!? Why even give the option to enter a different address if you won't accept it? Why not even tell the customer that they can't do this let alone tell them you've cancelled the order?! I trusted that my order was confirmed and by the time I realized something was wrong, the item was sold out.

What makes it even worse is being on the phone with them for almost an hour while they profusely tried to get out of it and do nothing to make up for their seriously flawed checkout system and lack of communication. They actually expected me to be constantly checking the order status during the four weeks between the order and when it was scheduled to ship to make sure everything was okay. In other words, this was my fault, not theirs. Zero accountability, because I am supposed to know that I shouldn't trust them to contact me with any problems.

Absolutely done with this company.

My pre order that I placed months ago got cancelled a couple of days before it's release, very disappointed and extremely unhappy because I waited a real long time for this, it's unfair how people can order the product later and still get there's, and how people can mass order a very hot item and there's no limit per customer, reason why I say this is because then most people turn around and sell it for double the price, hot topic needs to have a better purchasing system or just not be allowed to sell hot or rare items as exclusives if they fail to keep track of inventory and fail to limit customer purchases on a particular HOT ITEM! Like I said I waited months for this and huge disappointment last minute and I've been waiting for hot topic to get back to me and nothing absolutely nothing yet no compensation what so ever.

Really frustrated with hot topic right now. First, I placed an order online and ordered the wrong size shirt. I changed my mind and want to change that shirt completely with a bunch of other things (they had buy 2 get 2 for jewelry). I called this morning to change the order but they said, they can't change the order anymore once it's been placed. I asked if they could give me free shipping for the new items I'm about to order instead and I'll just return the shirt that I didn't want in store. They took my order, took my card info and 6 hours later here we are, I still have not received my confirmation email from them yet. I've already called like 10 times today and it's not like they answer right away either. Really bad experience. If you're going to buy from this company, buy in store or if you're going to buy online, make sure you get the right items because they're really ANNOYING to work with. So annoying I've gone into frustration. This is just adding stress to my holiday shopping.

I ordered a t-shirt for my daughter as a Christmas present. Placed the order the end of Sept, first of Oct. Was told it was on back order and they would definitely get them in and shipped out by Dec. 5th-10th. I kept checking on order and kept getting told it was on back order. Last week when I checked several times I was told there was no order. Finally on Dec. 6th, two weeks before Christmas, they told me they cancelled my order. GREAT. They are still selling them online at a discount even. They tell me they are out of the size I needed. I do not trust them anymore. No one else sells that shirt so I can't order it from some one else. You would think in 10 weeks or more they could have said something. 2 weeks ago it was still on back order. Plus I lost my 30% discount.

My 16 year old daughter visited the Westshore Mall Hot Topic Tampa store today and none of us will ever be back to this location or any other Hot Topic store based on the actions of a hateful evil employee and the lack of action from their bias liberal corporate office in liberal California! Unfortunately, She was shopping with another 16 year old friend only to be confronted with a psychotic hate fest of our President Trump, religion and the bible from a complete mental case employee along with him pushing his gay marriage and gay lifestyle on these two minors, This rant went on for quite sometime throughout the store until they finally had to leave because of his lunacy. They showed complete restraint and respect for this lunatic as that's how conservatives act and they were taught! I was informed of the employee's actions and called corporate headquarters to discuss the inappropriate conversation and rants of this employee! I was told they would obtain all the information from me and refer to the district manager to contact me back for further discussion. I provided all my information and she began to tell him what was said. He immediately defended the employee especially with his rants about the LBGTQ community and said that's not a concern of the company. I informed him that I have nothing against the LBGTQ community but I have a problem with him as an employee spewing his sexual preference with having a husband to my child while she is shopping. I'm sure my call will not go anywhere since corporate employees condone this type of employee harassment and beliefs pushed onto customers! Disgraceful and we won't be shopping there ever again! I wish I could give a zero star because one star is one too many!

Staff in Alpharetta, Ga don't know their own return policy. Wouldn't let me exchange the same exact shirt for a different size two days after the 30 day mark. Permissible exchange based on receipts language. Manager called me a liar to my face and wouldn't help me out because it's "corporate policy." Obviously taking care of the customer doesn't matter to this $#*! hole. Never shopping here again and complained to their district manager.

I recently purchased a nose ring from here that wasn't even capable of going into a piercing. Totally flawed jewlery. I tried leaving a review to warn others about buying the product for an actual piercing (I even recommended purchasing if you just wanted a fake clip-on style ring) and they keep telling me my review has been moderated and doesn't meet their standards. Sounds to me like someone is just trying to cover their $#*!.

Despite what the website may tell you, items that you add to your cart may not be in stock. They send the confirmation e-mail and everything. They only notify you that the items are not in stock days later. The site even states that there are (*amount*) available. Doesn't make it a very good site to purchase gifts, but if what you ordered basically just came out and isn't on sale, chances are you're fine. However, if you wanna order something on sale, there's a high chance that what you want will no longer be available. Had 2 items cancelled, and finally a third one went through. Customer service is also hit or miss. The first agent I got was fantastic, but the second one was barely understandable.

I placed an order on 11/23/18 which apparently got lost, okay, it happens, no big deal. I follow up with them Dec 3rd after confirming with USPS that it never even made it to their facility (it was stuck in pre-shipment status for awhile), I'm told I can get a replacement with free expedited shipping. 24 hours later I get another email that one item isn't in stock anymore, no big deal it happens, I tell them what I want as replacement and they assure me it will get shipped out that day. I (Mind you the person telling me its out of stock was a totally different person) inquire about the expedited shipping and receive zero response. So, I get an email that my new order was received on Dec 5th, but no update on shipping (I'm writing this Dec 9th) so I finally send another email, but get a bit antsy and just call. Come to find out -one- item shipped, standard shipping. The other one -might- ship tomorrow from another warehouse. I'm beyond livid. It's not like I asked for expedited, but if you're gonna offer it, at least hold up on your end. After this I am 100% done with hottopic and all their affiliates because this is not the first time i've had problems just receiving a simple package, I figured after a few years they would have ya know gotten better.

First off, I have to say that I have been a loyal customer to Hot Topic for YEARS, but that has changed as of today! I am so frustrated right now, because of this awful situation! So I made an online order yesterday, and according to the website, the shirt was in stock. So what happened is that I got an email today (the next day after I placed the order), and I was told that my order had been cancelled! And I wasn't even given a reason as to why! I know my credit card has sufficient funds, because I wouldn't have paid for it if I didn't have the money. So I was very confused and frustrated to say the least. So I had to call customer service and I was told by the representative that apparently the shirt that I ordered was OUT OF STOCK! I was telling him it clearly wasn't saying that on the website, because it showed that there were 3 shirts left in my size AND they had already charged my credit card! The rep. Kept saying that the website is not live, so it is possible that the shirt was already out of stock before I bought it, but that wasn't the case because I even refreshed the website and checked how many shirts are available in my size before checking out and there were still some left! Now Hot Topic HAS MY MONEY and I don't even have my shirt! The rep. Said that I should get my money back in 5-7 business days! I was like WHAT?! Why should I have to wait to get my money back and I am apparently not even getting my shirt! My advice to new or loyal customers would be to NEVER buy your items on the website in order to prevent the same situation. Just buy from your local store if you really want to, but honestly I know that won't do that either! And another thing, one time I order another shirt not long ago and my online order took over 2 weeks to arrive, and I live in the U.S.! This treatment is very unacceptable! Hot Topic I am SO DISAPPOINTED IN YOU, and if I could give you guys zero stars I would. Shame on you guys!