If you want horrible customer service Hot Topic is the store for you! An hour on hold only to be hung up on, twice! Order promised to be there before Christmas, because you ordered it on Dec 2nd, well within the "guaranteed before Christmas" time frame and then when it finally shipped they choose the slowest possible option. Blame put everywhere, but on them. If these are qualities you look for when shopping. This is your store!

I ordered something on Nov. 1, it was Dec. 15 and the item did not arrive (I paid extra for rush shipping). I reached out to them 3 times asking where the product was between Nov. 1 and Dec. 15 and they told me it was in transit. They replied saying sorry the item got stuck in transit and wouldn't arrive this month. Finally, I gave up and said I am no longer at the address I ordered to (due to a Covid quarantine) and the item will no longer be needed (since it was an xmas gift). I asked for a full item refund + shipping. They canceled the order and refunded me for the item but not the shipping, and ignored that part of my email multiple times... They kept responding with an automated email, and it is IMPOSSIBLE to get through to them. Very displeased with the customer service and overall experience. They're a dying brand and should just die off already and save everyone the headache.

I placed an online order which was cancelled on their end and I was not provided a reason for cancellation. I emailed their "order status" email and they replied that they weren't sure why it was cancelled and that I should call. I called and waited on hold for 49 minutes, the agent told me it was cancelled due to a glitch in the system, she apologized and recreated my order. The next day I received another email stating that my order was once again cancelled, I'm still not provided with an explanation of why. And now its 9 days to Christmas in the midst of a pandemic where I can not enter a store to shop and I'm left trying to find something else and hoping it will reach me in time to be under the tree on Christmas morning, when our mail delivery is so backed up that it likely won't make it.
Incredibly disappointing.

I ordered $170 worth or merchandise with 10/14 it is now 12/13 everything was sent to me except a preordered Funko Pop the Funko pop was released on 11/15 everywhere. Hot Topic has never sent me my item pushed my shipping date back 5 times. They claim it has only JUST been released ( insert epic eyeroll)

I emailed Customer service only to receive automated messages not helping me, then today I finally tried to use the live chat feature on their website only to wait 2.5 hours with no response from an agents and then to be booted off the the chat. I then had no choice but to call customer service I waited on hold 45 min to have a agent tell me she couldn't see that anything had to be shipped to me and that I already received my order.
THEN after giving the item # to her, she says there must have been a glitch. I then asked why I still wouldn't receive the item till after Christmas when the site shows that today is the last day to receive the item by Christmas and it shows the item is in stock now. She had no answer for me no apologies nothing. I'm so upset a bunch of wasted time and lies about my item, I was never compensated anything.

I will never order off of this site again please be warned they out source all customer service and they are a joke

Cherry on top of it all I found the item for $3 cheaper on Amazon and it will be here tomorrow

Their online process is a pain. Customer service isn't helpful in the slightest. Couldn't buy any items after my orders got cancelled multiple times without notifying me.

Did you know if you write a negative review of a Hot Topic product, they can (and will) remove it from the site? I ordered an item 2 months ago and it still hasn't shipped. When I contacted customer service, they basically said they have no idea when it will ship and I'll just have to wait. I published a negative review to warn others of my experience 3 days ago and I just now got an email stating that my review has been removed from the site for violating their "review guidelines." They've made no effort to contact me about fulfilling my order or given any other response besides removing my review from the site.

I definitely DON'T recommend shopping there or doing business with them, I feel like an idiot for even ordering in the first place because their products are so ridiculously overpriced but I took a chance and is was a huge mistake. Don't make the same mistake I made, and don't give them any of your money - because apparently they'll just keep it and never actually send you the products you paid for!

We purchased two clothing items t from one of HotTopic's location in Canada. After the purchase was made, we realized the amount charged for one of the item did not that on the price tag. Assuming it was a system error we went back to the store to inquire. That's when we were told the price tag was in USD and the price charged was in CAD. How naive of us to expect that both the price tag and price charged should be in the same currency. Otherwise, HotTopic would have given us the option to pay in either currency, right? Before writing this review, we confirmed there were no signage to advise that the price tags maybe in different currencies.
We reached out HotTopic's head office in California and their customer representative confirmed that items are in USD. He was sympathetic that we had to pay in a different currency than that of the local currency and grateful we brought this to the company's attention.
We feel so much better that we have performed a good service with our constructive feedback and left feeling that we were sold something and NOT bought something.

I made two returns this year via mail (due to the COVID-19 pandemic) and they "lost" BOTH packages. The tracking number says delivered and they were even signed for by Hot Topic but Hot Topic claims they don't have them and they aren't responsible for "lost" items even though I have evidence via delivered tracking number and signature that it was delivered. So I'm out a lot of money. Whenever I contacted Hot Topic, they just said they aren't responsible for lost packages due to the carrier. How is this the carrier's fault? Don't waste your money on a company that steals. It's a huge bummer because I LOVE this store and have been buying pop culture items here since middle school but I can't shop here anymore.