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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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I called to reserve after accidentally using a third party site (which I cancelled as I prefer to deal directly with any service I'm using). George was superb, swiftly helped me get the exact room I wanted. Thank you, George!
Called in to make reservation at hotel and everything went smooth with little time taken and finished. The person taking.reservation was very efficient, polite and knowledgeable
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Natasha was a delight to work with. She has good energy and very calm with complicating factors I presented to her. She dealt with the matter effectively and efficiently and I got an excellent reservation.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Excellent Service Josh thank you🙏🏻 Josh was super helpful, patient and very thorough in answering all of my questions to make reservations with The Star Inn🌟We travel to Cape May every year and love The Star Inn🌟 One of my most favorite magical places🤍
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Angelo did an outstanding job today. He helped us find a hotel room that suited our group's needs, and he was very accommodating and cheerful in answering our questions.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I BOOKED A ROOM WITH A HOT TUB AND WHEN I CHECKED IN IT WAS NOT A HOT TUB ROOM. THE WHOLE REASON WHY I GOT THE ROOM IS SO I COULD HAVE A SOAK IN A BATH. THE GUY CONFIRMED TWICE THAT IT WAS SUPPOSED TO BE A HOT TUB ROOM. I AM ANGRY.
Greetings,
We appreciate you bringing this matter to our attention. We have thoroughly reviewed your case and see that we processed a 15% courtesy refund. You should see the refunded amount reflected in your account shortly.
If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for your understanding and patience.
Kindly,
Briana S.
We were told there was a hot tub, so I proceeded to make reservations, we got her and its closed for winter. Very upset, will never stay here again!
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
I booked a king room and once I got confirmation I saw it was a 1 queen bed studio. I have called and they said when they called front desk there was no answer. Told me I should get an email later?
The room was very clean. Sheets blanket was very clean bed bathroom showers plenty of supplies. The only bad thing about is checking out. The lady had very bad customer service rude on my receipt when I checked out, I don't have her name very bad Customer Service all I asked her was if there was any complementary breakfast she said no coffee, tea, rude and she did not say anything else. She could've worded in a different way saying I'm sorry, man, but there's only coffee and tea at the moment more explainable, but she was very rude and didn't explain anything. I think there was only like a couple words said and that was it didn't ask. How was your stay everything fine thank you for staying here at hotel. Current nothing.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience at the hotel. As service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I called the hotel and talked a real human to reserve a room instead of using a booking app. Alan, a human being, connected with me over the phone and ensured I felt comfortable staying with them. I highly recommend calling instead of using an app.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Juan was very helpful in fixing a reservation that was booked incorrectly by Adrian on a previous call. I'm so very thankful.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Very competent, got me into the hotel I wanted, I had kept having problems online which he understood and made me laugh about it with his good sense of humor
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Called to book 2 room in Palm Springs in March... cant seem to book 2 dirfferent room types in a single booking online. Anyway Emiliano helped me quickly and painlessly. Very efficient without feeling cold...
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Overall the agent was pleasant but misled me to believe that the hotel had a specific amenity that I requested. I inquired about laundry facilities and was told there were at the property. When I got here and checked I was promptly told that booking agents tell customers whatever they think customers want to hear in order to gain the booking. That was misleading and wrong. I really do not appreciate that level of misrepresentation.
My phone experience with Michael today was great. He had a good personality, very positive very friendly on helping me with booking my reservation.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Michelle representing Best Western Plus Las Brisas Hotel in Palm Springs was very helpful, patient, and knowledgeable as I wanted to book two rooms for an upcoming visit. She found a discounted rate and was able to fulfill my request for adjoining rooms. Great repreif the Best Western Hotels brand.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
She was very polite, professional and helpful! Made things go very smoothly.
Thank you. She is truly an asset to your company!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Great, friendly, thorough service. Let Alma know how much we just enjoyed our stay in Room 9 and she put in a request to see if we can have that room again when we return on February 8 for two nights. Appreciate her friendly and helpful customer service!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Codi worked very hard under difficult circumstances and had to make many tries due to constantly shifting room inventory. He was patient and humorous and answered all my questions.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
We tried to reserve a hotel with your Aia couple of times and it was very frustrating.But this live agent knew her job and got us taken care of in no time
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.