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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Tracie is warm, helpful and such a joy to speak and work with! Excellent service!
I called and made reservations for my kids at the Crown Plaza in Milwaukee. Daniel took my call, was polite and enthusiastic and handled the reservation quickly.
Just fine. Scheduler was very friendly and professional.
James was super helpful in finding us a hotel late at night. Five stars to his service. Thank you
We called your hotel. It was full. Alfredo listened & heard I have a cancer patient. Bella just won a battle with a deadly disease. It cost us an RV. That's okay. She came out of it diagnosed with cancer. Our home is set on 66 degrees to accommodate Bella. We literally freeze. But Bella is worth it. This storm was too hot for Bella. Alfredo offered & secured for us the last hotel in Belton. I was crying & I told Alfredo I had to clear it with "THE GROUCH", who was sitting outside in the air conditioned car. Alfredo said, "Let me talk to your husband". He got him to say okay for the reservation.
Paige was incredibly helpful in my hotel search! I was able to find a great hotel in my price range!
Giselle was extremely pleasant and helpful during our conversation. I had been having difficulty receiving confirmation e mail, and she was very patient. I know in her job, she probably encounters her share of demanding folks, but she was nothing but pleasant with me
You lied to me about the cancellation policy. I'm reporting to corporate headquarters.
My family and I were in a panic and could not find a hotel room online and it was 10:00pm on a Friday night. Gisell was so patient and was very sympathetic about our situation having kids of her own. Being a Friday night of a holiday weekend, everything seemed to be sold out. That didn't stop Gisell. She kept looking and finally found us a hotel! It wasn't a nice hotel but we were desperate and it was a place to sleep for me and my kids. Thank you Gisell!
Hugo was rushing through. He refuse to help me get my rewards # and then he hung up on me. Now he is sending text, saying as we discussed. That never happened and I felt hurt as a customer. Not happy
I called, and a real person answered. I needed a room with three places to sleep. Louise found what I needed.
The last step to of a crazy back and forth from Austin to SFO, we really needed a late night crash pad!
Perfect solution a lovely King room with late check-in and no hassle!
James was great and most helpful!
Michael H
Experience on the phone with representatives was amazing but room was just ok - there were no trash cans, towels and bed linen are stained and worn need to be replaced, TV was analog no cable channels. Linen closet was dirty iron and ironing board pad were just ridiculous nasty and usable. The good things are There were a small microwave and refrigerator.
He tried very hard to answer my questions. When he could not, he attempted to contact the hotel directly but after a long less than ideal hold time ( no fault of the agent) he returned suggesting I leave my number for a hotel representative to contact me. I hope the latter takes place and my inquiry was not in vain. Anyway the agent was very nice and polite.
Brandon did a great job. He was very courteous and found us exactly what we needed.
Rep was courteous, friendly, knowledgeable and explained costs, cancellation policy and refunds very well.
Superior, excellent, fine also above and beyond
Agent was sufficient navigating computer systems knowledgeable about hotel properties and surrounding areas
I could not understand the person speaking, and they could not seem to understand what I was saying
Ordered reservation $180 had to cancel less then 24 hours, show refund of only 126. Should have full refund
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members