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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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It was for the reputation of being user friendly and good customer service
PESIMO SERVICIO DE ATENCION AL CLIENTE. DEBEN TENER ALGUIEN CON QUIEN COMUNICARSE EN OTROS IDIOMAS.
We are paying for hosting and getting out-of-date / deprecated PHP installed. That is just wrong.
I originally chose HostGator because of their prices, reliability and ease of use. But for the past year or so I constantly have site security issues that I have to manually fix and I only know it is an issue because our website visitors email us.
Because not only is it easy to use but your customer service is absolutely amazing, and very consistent.
I am unable to work on my website d/t constant buffering (or check email). This has happened on several occasions, in different locations and on different PCs.
On January we were left without emails or cpanel access for two weeks. Now we have the same issue and none of the emails work and do not have access to cpanel again. Hostgator continues to excalate and nobody knows how to fix the situation.
I can not find the ftp to redesign the site. Did you rearrange hostgator? Where is my cpanel?
My experience with HostGator has been extremely disappointing. They took money from my account even when I canceled my subscription, showing a complete lack of integrity. Their customer support is ineffective, constantly making promises they never fulfill and leaving me frustrated. HostGator's deceptive practices and failure to take any real action are unacceptable. I strongly advise against choosing them as a hosting provider, as they prioritize their own profits over customer satisfaction.
Was a recommended host when I signed up. Not the best I've used.
This new portal is a bit more confusing that the previous - and it's harder to find basic things.
I finally did double authentication and I have yet to receive a text message, which means I have to go find my recovery key each time I log in. I just changed my phone number to not include the "1" before the number. I hope that works. Plus, every time I log in, I have to turn off my sound because the chat box keeps dinging constantly. The new interface is limited and as a long term client, I am not impressed with all the new changes and tripled price overnight with no notice.
I've ran into multiple problems. Sites were down for months. And pricing is high.
I had to change my webhost, but your prices are extremeley high, without any advantage comparing to your rivals
This is a problem with my website that was not cause by me, since I have not accessed it in a while. I was unable to get help. Made 2 phone calls. Very disappointed.
Website redesign and lack of options are horrible to work with
Very slow back end support, glitches server issues
This company has changed horribly in the past few years. I don't understand how an excellently ran company can just go to complete disarray. They tell you to get services that give you spam and then tell you to pay to have them remove it. I have been with this company for years without incident and then 3 years ago I started getting foreign customer service agents, viruses on my websites, it's been one thing after another. I'm so disappointed and they couldn't care less. I guess the days of appreciating your loyal customers is gone.
Excellent customer service and hosting. The speed needs to be improved, otherwise this hosting provider would be excellent.
You has been my hosting company since 2012,2013 aprox and im very happy with the service you has provided to me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members