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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

We monitor reviews for authenticity

Peru
1 review
0 helpful votes
Follow Favio J.
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Because it was easy at first, but now i am getting problems to get to my websites, it takes too much time to charge the page and i didnt show anything at all, i would like to get access to my website faster

Date of experience: February 22, 2024
Ohio
1 review
0 helpful votes
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This system repeatedly locks me out. Upon resetting my password, it then accepts the original password that it denied an hour ago.

Date of experience: February 22, 2024
Mexico
1 review
0 helpful votes
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I have been with Hostgator for 10 years
In the last 6 months I have been experiencing consistent trouble with the SSL padlock... my 2 sites go off because of the SSL is not active, and I have an active ssl with both of my sites www.marugarcia.com and www.humanstrategy.net... I´m tired of gasting time calling for support for the same thing at least every 5 weeks for one of my two domins.

Date of experience: February 22, 2024
Oregon
1 review
0 helpful votes
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I keep having issues with site performance and visibility issues

Date of experience: February 22, 2024
Texas
1 review
0 helpful votes
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The process of getting to the page of tools I need has become more complicated and convoluted. It takes more, excessive steps to reach the content I need, slogging through a bunch of unnecessary screens. Plus, the Chat icon constantly tries to get my attention, even though I do not need it at the moment, but cannot make it go away.

Date of experience: February 22, 2024
Pennsylvania
1 review
0 helpful votes
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:-) 123456789 10
February 22, 2024

:-) ******* 10

Date of experience: February 22, 2024
Zimbabwe
1 review
0 helpful votes
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Cheaper but im getting server issues after every two weeks which bad

Date of experience: February 22, 2024
Colorado
1 review
0 helpful votes
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Why do I not get to talk to a person and why do you pound me with ads when I log in to the account manager?

Date of experience: February 22, 2024
Florida
1 review
0 helpful votes
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I've been a customer of Hostgator since 2006 and the rate for reseller hosting has been $25 a month. I received an email today advising me that I was charged $43 for hosting from Hostgator. They failed to notify me that the rate had been increased to $43 a month AND they turned on auto-renewal without my permission or knowledge, taking money from my paypal account without my permission. I think it's only fair that since I wasn't advised that the price would be increase to $43 a month and the auto renewal was turned on without my permission, I should be refunded the difference between $43 - $25 = $18. I will not accept a credit towards next month because I plan to find another service and be moved before then. I'm NOT paying $43 a month. There's tons of other companies I can find which offers reseller with
Unlimited disk space & unlimited bandwidth for $25 a month or less.

Date of experience: February 22, 2024
Canada
1 review
0 helpful votes
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The new screens asking offering additional services add inconvenience when logging in.

Date of experience: February 22, 2024
Washington
1 review
0 helpful votes
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I liked what HostGator had to offer
February 22, 2024

I liked what HostGator had to offer. Especially the fact on how much data can be saved and how many emails you can open without getting charged a lot.

Date of experience: February 22, 2024
GB
1 review
0 helpful votes
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It was recommended to me
March 3, 2024

It was recommended to me. However the prices have increased massively in the last 12 months but the service has not. The price increase is beyond the level of inflation and I am now shooping for a new host.

Date of experience: February 22, 2024
Washington
1 review
0 helpful votes
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Prices
February 22, 2024

Prices. Reviews. Familiarity. Ease of setup. Have had some issues, but my hosts keep getting absorbed into larger hosts and each time the quality and service drops precipitously. Please don't go the same way.

Date of experience: February 22, 2024
Texas
1 review
0 helpful votes
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Your customer loyalty program
March 3, 2024

Your customer loyalty program - you know the one where the prices only go up and you can't get a discount for renewing... it sucks...

Date of experience: February 22, 2024
Spain
1 review
0 helpful votes
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My site was hacked and Hostgator could not help. All my website and emails are lost.

Date of experience: February 22, 2024
Florida
1 review
0 helpful votes
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I do not have the PHP 8.0 yet
March 3, 2024

I do not have the PHP 8.0 yet.
My monthly price was increased, I did not receive any explanation for it.
The Shared Hosting Business account was downgraded, now you can only have 3 websites with it.
I have to pay more and I have no explanation of way.

Date of experience: February 22, 2024
Canada
1 review
0 helpful votes
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All services on every level were an utter failure.

Date of experience: February 22, 2024
Pennsylvania
1 review
0 helpful votes
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From having my primary domain setup to some temporary url instead of my actual domain, to my cpanel crashing. So far this has just sucked.

Date of experience: February 22, 2024
Missouri
1 review
0 helpful votes
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I absolutely hate your new login portal and beginning screen. Sep popups for user id and pw. Then trying to navigate the darn menus to find how to get the the control panel. It just doesnt work.

Date of experience: February 22, 2024
Colorado
1 review
0 helpful votes
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My information disappeared and no one would help me. I will not be renewing!

Date of experience: February 22, 2024