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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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They were a good company when we first dealt with them back in 2015. They now provide no real support on issues and may be frauding clients.
I have contacted support 5 times now, and issue is still occurring. Site is unstable, plus I cannot even manage my domain, as I get a 404 error. I believe that this is due to having our domain for some reason appearing twice, and can't get to the settings for either of them without getting a 404.
Case was closed without even reaching out to me to see if everything was working or not. Unless my issues are resolved within 24 hours, I will be asking for a complete refund, so I can take my business elsewhere.
This is has been horrible customer experience from start to finish
On my side I just get lies from support, I don't know if they want to give me any answer to get the next in the line, but no one wants to help with the problems that I facing, change from reseller to VPS and just have problems, one of my websites is useless and they claim that the problem is the memory of my VPS and yesterday I've got a chat through email telling me that's not the case, so I'm leaving because hostgator support isn't trusted anymore.
At the time of signing up, I wanted to support a local Texas company and the cost of web hosting provided was affordable for me. Through all these years, I've have always been happy with HostGator service.
I would like to know how to delete a domain I no longer want. I'm still getting reminders to add privacy every time I log in.
Its good and easy to access and navigate especially like me who have very small knowledge in the computer and IT matters.
Your system has been crashing since the last update
Scammed me with sitelock. Never solved my problem and wanted to charge me more to solve it and my pages kept getting hacked daily!
New billing system and portal is a step backwards. Some parts don't work, support is slow, and tax handling is being ignored even with supplying correct tax IDs and so on.
The service was great 2 years ago. It seems that your staff now are far less able to solve issues and the quality of the interface has gone down.
I have been using HostGator for years for all different sites. I just like it! It simple to use and reliable.
Your service are change, before are better, the new interface has a lot of problems and its dificult to manage
The old layout was better, this one is still confusing specially about billing.
Have been a devoted client for 15 years and I pay way more than I should. Benefits could be provided to long term customers.
Your prices have quadrupled since I've been a customer for over a decade. I'm done with you guys and won't be back.
Worst support, taking too much time for reply email
Your ENTIRE organization is the worst I've ever seen and I have taken hundreds of my sites, agencies I personally know as an influencer and everyone in between away from your horrible company. I would like nothing more than to see everyone wake up to how much of a joke you are. The happiest day for me is tomorrow Feb 23,2024 when my last domain with you expires and I am free to never have to call your incompetent company ever again to put out a fire that you yourselves have sparked. Literally tell everyone to run away! I've taken so much business away from you it's not even funny and I'll continue to do this till you go out of business.
You have consistently reduced value and increased prices.
It was chosen for me. Seems ok. Bit of a learning curve, and it seems you recently changed the interface, just as I was getting used to it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members