On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have to reload several times before the system can sign me in. I have to do the same to access my cPanel and lastly and most frustrating, you've refused to upgrade us to php 8.3 since last year so nope am not a very happy customer
Lover down service and cost more for additional items
It was giving me very good space.
The support is fair. Sometimes the agents understand the problem at hand and sometimes they don't.
Was assured the email response 10 days back for about 6-7 times but still not getting the response for the issue.
Not good Support our plan wants to transfer another hosting portal
I paid the due amount on this account and within time too. You raised a ticket and asked me to send a screenshot confirming the payment from my banking app. I have done so and since then I have had no response to my several messages and to a new updated ticket response sent to accounting by your online chat staff member Lyon. I am referring this now, to my solicitor.
Heard it was the best among all categories.Price,customer support and building software
Great support, fast hosting, my experience so far has been wonderful!
The user interface should be simpler however it's not easy to find some pages easily with this new UI
My website just disappear last week for no apparent reason. No able to figure out what went wrong
I hate all the junk that you have put in place when I log on before I can get to cpanel and my content.
Service and support is very bad i have very very bad expireance with HostGator. I m not renewal this reseller account and also my friends not purchars any serice from hostgator
Price and customer support very important to me and they have always helped
Domain Name pricing for a reseller should be lower.
I've had a hostgator account for several years. My only dissatisfaction is difficulty reaching tech support during weekends and off hours.
Have been unable to succesful get my web builder access, haven't used product due to lack of ease. Purchased without research or suggstion, chose products based on price alone.
Your overseas Call center is crap/ I had one swear at me another one wasnt sure what wordpress was, YOU have become a joke. I am getting out as soonas i can.
Hace mas de una semana que no puedo visualizar correo electronico de cPanel, soporte aun no se comunica conmigo
Very poor integration of changes made in Nov. That were not made known to front line and above support techs, regarding admin privileges. Logging in requires so many steps just to get to cp because of the non stop promotions. Nothing is one click access. Terrible design. Also, they push you towards chat vs phone support but you ask a question on chat and wait ±5 minutes for any response, which tells me they are juggling who knows how many calls. Lastly, please change the on hold music to option OFF
Not user friendly at all when making changes to the website.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members