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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Been A client for years. The customer service is not always good, but it usually is.
Many years ago as they were the most known, and up until recently have been fantastic.
Had it for a long time, no it's useless as cannot get into modify my data
4 times I have called to fix something and it has not been fixed. Terrible customer service
Good except for the fact that here's too much errors now
I have been trying to get my website SSL fixed that was issued through HostGator and every time I've called I've either been disconnected or placed on eternal holds just to be told that they will need to have a manager look at the problem because it is beyond the rep. On the phone, ability to handle the issue. So then they never got back to me until my 5th successful not disconnected call I finally got a manager to reply via email and his email contained instructions on how to fix the issue! Lol are you kidding me why just fix it and write me what you did to fix it instead of how i can DIY the issue. Its just sad i regret ever switching to HostGator I have lost tons of business and am very displeased that they careless about their customers ability to use their product which is paid for in advanced for the year and a top tier plan at that.
Your services are weak, you do not listen to your customers, you do not meet expectations for a high quality hosting solution, we will be discontinuing our collaboration with you at the end of our current contract!
En consideración del tiempo, el servicio de hosting no es malo, lo malo es el servicio al cliente.
I do not liked the new way to look for the invoices, it was easier in the previous version,
The Best since I've been a customer for over 17 years...
I already know him from years of working with pages
I keep having issues with my email and I have used multiple networks and browsers.
It's a pain to find out how much I am paying for Sitelock, how I got subscribed and I have tried to cancel multiple times but I keep getting emails like it is active and I assume it probably is and I am paying for it.
I requested a supervisor call me, it's been 4 days. I've had to speak with about 5-6 different reps to assist. Unexceptable trying to get my backend together to try and build a website
Couldnt purchase 'who is protection' using my phone, bad mobile website. I had to go log in on my lap top. It wouldnt let me scroll down far enough to actually select 'buy now'
Have been with Hostgator for many years. But since a problem arose, they have been absolutely awful, it is now over 6 weeks later, my website is down and they are doing nothing fast to fix it. Support only passes on messages, nothing gets done!
Trying to access my dashboard on mobile is very frustrating. The site will show blank page and I have to keep refreshing until something shows. I have an samsung s21.
Your support is terrible and ineffective. I have tried to have you release my google workspace account twice and you have continued to disappoint.
Hostgator has changed too much, i would consider it now the worst host. We've spent the last 3 months moving over 32,000 domains and 4 VPS servers away from hostgator, disappointing
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members