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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

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Egypt
1 review
0 helpful votes
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Too many issues, many times the host stop working, too many times my websites become very slow

Date of experience: February 28, 2024
New York
1 review
0 helpful votes
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It used to be a company with good customer service. That' has changed a lot over the past few years.

Date of experience: February 28, 2024
Indiana
1 review
0 helpful votes
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Fair pricing, great service, and I have a great package I love! Sometimes my site goes down, but it is handled in a timely manner. So thanks!

Date of experience: February 28, 2024
Virginia
1 review
0 helpful votes
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Seems every time I sign in and try to go to cPanel Email or Hosting I can't connect... it times out. This is unacceptable!

Date of experience: February 28, 2024
Indiana
1 review
0 helpful votes
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I can never find or access the Website builder. Today it's telling me I'm not authorized. The layout of this new website it very confusing and very difficult to find what I need.

Date of experience: February 28, 2024
Ireland
1 review
0 helpful votes
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Your service and ethics are terrible. Our complaint for case (OEML-*******) was not resolved and after cancelling our services you still try to charge us over 230USD. Deplorable

Date of experience: February 28, 2024
Colombia
1 review
0 helpful votes
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A matter of convenience but I am not happy and will likely leave.

Date of experience: February 28, 2024
Colorado
1 review
0 helpful votes
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It seems like you have a lot of issues for letting me access my wordpress lately to edit. It is getting real frustrating here.

Date of experience: February 28, 2024
France
1 review
0 helpful votes
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Bad security and bad support
March 9, 2024

Bad security and bad support.
All the hosts i use are infected and you keep saying that i should subscribe to an antivirus service, knowing that i'm deleting the whole content and the issues keep persists!
I suggest not to ask people about their opinion because we all believe that it will change nothing in your quallity of service.
I'm a customer since 3 years and keep suffering!
Thanks

Date of experience: February 28, 2024
Texas
1 review
0 helpful votes
Follow Frances A.
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My account log in has not shown me the two websites I host or any account details since November. I have called numerous times with no satisfactory reason why I cannot see my account info. Recently I was told to go to CPanel but I was unable to maneuver that method. What is the problem?

Date of experience: February 28, 2024
Nevada
1 review
0 helpful votes
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I was just asked if I want domain privacy after I have already purchased that product.

Date of experience: February 28, 2024
Australia
1 review
0 helpful votes
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Please stop with the forced plan to choose security when loggin. I am not going to accidently buy it. It just gets irritiating every time i login and have to skip it.

Date of experience: February 28, 2024
Switzerland
1 review
0 helpful votes
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Good hosting company always happy since long years

Date of experience: February 28, 2024
Virginia
1 review
0 helpful votes
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Cost at first, but I stay with it over less-expensive options (including some lifetime free options) because the platform is very stable and the customer support is very effective.

Date of experience: February 28, 2024
Costa Rica
1 review
0 helpful votes
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It have a great support, and is very easy to use the services that have

Date of experience: February 28, 2024
South Carolina
1 review
0 helpful votes
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Easy to use and actual Human Beings at Customer Support. Thank you

Date of experience: February 28, 2024
Jamaica
1 review
0 helpful votes
Follow Franz D.
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Turning off my service without a notice when I've been a customer for years is not cool. I've hand multiple issues with emails being blocked, emails not sending/receiving, and lots
Of Nickole and diming for things such as privacy protection!

Date of experience: February 28, 2024
Indiana
1 review
0 helpful votes
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Auto renew is broken and I can't bulk renew from domain page. Awful new portal.

Date of experience: February 28, 2024
Peru
1 review
0 helpful votes
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If I don't want to pay for a service, you must no insist. And seems to be to take advantage from your customers to expose freely our personal contact information.
Other thing is that I just have just 3 pages but appear repeated more, and I can't cancel them

Date of experience: February 28, 2024
Colombia
1 review
0 helpful votes
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Last night I was not able to renew due to an advertisement from Hostgator

Date of experience: February 28, 2024