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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Too many issues, many times the host stop working, too many times my websites become very slow
It used to be a company with good customer service. That' has changed a lot over the past few years.
Fair pricing, great service, and I have a great package I love! Sometimes my site goes down, but it is handled in a timely manner. So thanks!
Seems every time I sign in and try to go to cPanel Email or Hosting I can't connect... it times out. This is unacceptable!
I can never find or access the Website builder. Today it's telling me I'm not authorized. The layout of this new website it very confusing and very difficult to find what I need.
Your service and ethics are terrible. Our complaint for case (OEML-*******) was not resolved and after cancelling our services you still try to charge us over 230USD. Deplorable
It seems like you have a lot of issues for letting me access my wordpress lately to edit. It is getting real frustrating here.
Bad security and bad support.
All the hosts i use are infected and you keep saying that i should subscribe to an antivirus service, knowing that i'm deleting the whole content and the issues keep persists!
I suggest not to ask people about their opinion because we all believe that it will change nothing in your quallity of service.
I'm a customer since 3 years and keep suffering!
Thanks
My account log in has not shown me the two websites I host or any account details since November. I have called numerous times with no satisfactory reason why I cannot see my account info. Recently I was told to go to CPanel but I was unable to maneuver that method. What is the problem?
I was just asked if I want domain privacy after I have already purchased that product.
Good hosting company always happy since long years
Cost at first, but I stay with it over less-expensive options (including some lifetime free options) because the platform is very stable and the customer support is very effective.
It have a great support, and is very easy to use the services that have
Easy to use and actual Human Beings at Customer Support. Thank you
Turning off my service without a notice when I've been a customer for years is not cool. I've hand multiple issues with emails being blocked, emails not sending/receiving, and lots
Of Nickole and diming for things such as privacy protection!
If I don't want to pay for a service, you must no insist. And seems to be to take advantage from your customers to expose freely our personal contact information.
Other thing is that I just have just 3 pages but appear repeated more, and I can't cancel them
Last night I was not able to renew due to an advertisement from Hostgator
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

