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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

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Zambia
1 review
0 helpful votes
Follow Chester O.
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Not bad,after renewal it takes long to restore hosting

Date of experience: February 29, 2024
Japan
1 review
0 helpful votes
Follow Chestie U.
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I was looking for an alternative to my other hosting because they were behind in their updates. HostGator would be more appealing if I wasn't constantly bombarded with sales pitches. It's really annoying.

Date of experience: February 28, 2024
India
1 review
0 helpful votes
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Old Client, i hope they will improve more in the future

Date of experience: February 28, 2024
Spain
1 review
0 helpful votes
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It's been 5 contacts that I am trying to resolve an issue with no solution. I cannot receive email *******@goodbyememo.com (I can send). This issue should be resolved without making the site www.goodbyememo.com unreachable

Date of experience: February 28, 2024
Japan
1 review
0 helpful votes
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The are too many things to pay apart, and even though I had already paid to renew the security of my website, it is again saying that it is not a secure site. Why? I don't know. Also, the platform is not easy to understand.

Date of experience: February 28, 2024
New Jersey
1 review
0 helpful votes
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New portal is not good
March 10, 2024

New portal is not good. Discontinue website builder not a good idea.

Date of experience: February 28, 2024
New York
1 review
0 helpful votes
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Competitive edge
February 29, 2024

Competitive edge. Best price, service more on point,

Date of experience: February 28, 2024
Texas
1 review
0 helpful votes
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Initial low cost and free SSL but now is more expensive than others and features removed like unlimited website with baby plan...etc. I feel like you all are trying to milk people for all you can.

Date of experience: February 28, 2024
Mexico
1 review
0 helpful votes
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Where is Billing now?
March 10, 2024

Where is Billing now?
My package that I pay for doesn't show up either, I have access to the CPANEL but here I am unable to find the package I pay for

Date of experience: February 28, 2024
California
1 review
0 helpful votes
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Layout isn't pleasant
March 10, 2024

Layout isn't pleasant. Too many steps from login to email.

Date of experience: February 28, 2024
Philippines
1 review
0 helpful votes
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...
March 10, 2024

...

Date of experience: February 28, 2024
Massachusetts
1 review
0 helpful votes
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Great experience so far
February 29, 2024

Great experience so far. Feature rich with lots of useful tools for non technical folks

Date of experience: February 28, 2024
Florida
1 review
0 helpful votes
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I am actually leaving because of super poor service.

Date of experience: February 28, 2024
Washington
1 review
0 helpful votes
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Because I became familiar with it 11 years ago with a pretty good impression of it, it had impressive tech support then. My biggest problem with it now is the raised cost of hosting and I know I can find a better deal elsewhere, so I might not be 'here' for long.

Date of experience: February 28, 2024
Illinois
1 review
0 helpful votes
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Relatively cheap intro price, support is pretty responsive.

Date of experience: February 28, 2024
Pennsylvania
1 review
0 helpful votes
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Good reputation
February 29, 2024

Good reputation. The offering made sense which some other sites didn't.

Date of experience: February 28, 2024
Mexico
1 review
0 helpful votes
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Price, but after the 3 years the bill is very expensive

Date of experience: February 28, 2024
Florida
1 review
0 helpful votes
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Renewal
March 9, 2024

Renewal. My issue is that Edit Site to add WordPress plug ins sometimes work and sometimes don't

Date of experience: February 28, 2024
Illinois
1 review
0 helpful votes
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Recommended from a YouTube tutorial on website building.

Date of experience: February 28, 2024
Virginia
1 review
0 helpful votes
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I called this morning, my visitors can't visit my site, because it said, the web is unsecured; I got a very pleasant rep answer my call. She tried hard but can't resolve the problem, then she got more help from other department, worked on for hours, still can't resolve the problem. She said I will be notified of the out come. The day is almost over, I did not get any response nor notification. Now my site is totally down.

Date of experience: February 28, 2024