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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Not bad,after renewal it takes long to restore hosting
I was looking for an alternative to my other hosting because they were behind in their updates. HostGator would be more appealing if I wasn't constantly bombarded with sales pitches. It's really annoying.
Old Client, i hope they will improve more in the future
It's been 5 contacts that I am trying to resolve an issue with no solution. I cannot receive email *******@goodbyememo.com (I can send). This issue should be resolved without making the site www.goodbyememo.com unreachable
The are too many things to pay apart, and even though I had already paid to renew the security of my website, it is again saying that it is not a secure site. Why? I don't know. Also, the platform is not easy to understand.
New portal is not good. Discontinue website builder not a good idea.
Competitive edge. Best price, service more on point,
Initial low cost and free SSL but now is more expensive than others and features removed like unlimited website with baby plan...etc. I feel like you all are trying to milk people for all you can.
Where is Billing now?
My package that I pay for doesn't show up either, I have access to the CPANEL but here I am unable to find the package I pay for
Great experience so far. Feature rich with lots of useful tools for non technical folks
I am actually leaving because of super poor service.
Because I became familiar with it 11 years ago with a pretty good impression of it, it had impressive tech support then. My biggest problem with it now is the raised cost of hosting and I know I can find a better deal elsewhere, so I might not be 'here' for long.
Good reputation. The offering made sense which some other sites didn't.
Price, but after the 3 years the bill is very expensive
I called this morning, my visitors can't visit my site, because it said, the web is unsecured; I got a very pleasant rep answer my call. She tried hard but can't resolve the problem, then she got more help from other department, worked on for hours, still can't resolve the problem. She said I will be notified of the out come. The day is almost over, I did not get any response nor notification. Now my site is totally down.
Answer: SITEGROUND FIXED IN HOURS WHAT HOSTGATOR DID NOT OR COULD NOT FIX IN 9 DAYS
Answer: The chat will get you to someone but they will never know what to do to help you. Courteous but useless.
Answer: Hi Bill, We are most definitely a legit company. We've been in the web hosting business since 2002. We've recently been rated in #2 in the top 10 web hosting companies but The Top 10. https://web-hosting.thetop10sites.com/ You can also see our current web hosting offerings here: https://www.hostgator.com/ Please let us know if you have any other questions. Thanks! Erinn Reputation Manager for HostGator

