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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Issue keep happening again and again our website is down
I LOVE HostGator as a whole. BUT the idea of paying people to do a job like "customer service in a chat" is a horrible idea. Especially when you do it with foreign agents with no supervision. I know you do not supervise them because I get constantly ignored for several minutes at a time. You have TWO options. Either train them better or supervise them more with extensive quality control. There must be a way to measure how long it takes for them to answer and create a minimum and maximum amount of time they can take to finish any particular task. WITHOUT FAIL, "They" (the customer service reps on chat) will put me on hold for unreasonable amounts of time. I am tired of this kind of treatment, so I have stopped using the CHAT CUSTOMER SERVICE. It BADLY NEEDS ATTENTION.
Great service and price back in 2009. Now your $#*!.
You keep changing my settings and my email will not work. I have lost thousands of dollars at this point
I have had many problems contacting you so that you can help me with blockages on the server from you.
What I paid for is not working still, so that is how I feel...
Hostgator in my opinion has the best, and fastest customer service, hostgator support has answered any question i ask in one transaction, the best in my opinion
Bad customer service, every issue that needs attention I have to request help 3-4 times, and then ultimately have to fix the issues myself.
Your site was updated and is not user friendly anymore
I have been with HostGator for years because of price. In recent years price has gone up and services have been less.
I just haven't gotten used to the new interface. Been with HostGator MANY years, got a little accustomed to it, and having trouble finding things I want to do. I'm sure I'll get used to it eventually, but if you have any guides for transitioning clients, I would surely appreciate it!
Quick support when you face challenges on platform or service.
It was easy at first now the support is horrible, they can't get things done right when I asked for hlep
Too many problems, no real response "just wait" and support people is worse than before. Lost many clients and not willing to add more here
Having real issues with your billing process. Very unhappy.
I don´t authorize any renew, your website do it. I want my money back.
Very great service, i am pleased with the ease of use.
Since your upgrade the number of error/incorrect email messages we get sent is rather unsettling
Because it appeared in the first results on google
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members