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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Why did you save my payment method I did not authorized this.
Support is so slow to respond and often times out. I would not recommend Hostagtor to anyone
The new site design is terrible. Before, I used to find things really easy. But now it's gotten complicated for no reason. It might be simple and easy for the one who designed the site, but not for the user, I'm afraid.
I have been told multiple things by multiple people regarding the transfer of our domain name to hostgator from domain.com. I am very frustrated that you all are not on the same page when it comes to customer service and am considering taking my business elsewhere.
You service is our and your ability so solve issues via chat is extremely terrible. You time out so quickly and your agents disengagement from solving matters. I regret paying for this service.
Issues with hosting, full of viruses, everything is $#*!ed up, notorious for ruin hard work,
I want
I chose it because of my 10-15 years previous experience with Hostgator. But my recent experience still bothering me!
Why are you bothering me in the middle of my working on my dashboard? I am not even finished trying to work on this and you want an opinion?
I chose host gator 11 years ago and you're revamping up. Your website for billing is quite confusing now it used to be some what intuitive. Your pricing is going up significantly and so I see the same hair as being made by a host gator that a majority of the companies out there make. I'm sure due to revenue growth requirements for your investors Is what's driving the price increases and diminished customer service. I think you might want to take a stronger. Look at what brought you to this point in time where you are successful. When I first joined you wear a start up it's far as I knew. Having been a customer of years for 12 years, there are times where I think about switching service to another upstart who might have better pricing and better customer service. I hope this feedback was informative
For someone who is trying to manage multiple logons/domains, the billing is terrible. Emailed receipts offer no information as to what it's for, and the 'renewal center' doesn't tell you much. It takes so much of my day trying to decipher these things. I can't imagine this is accidental because it's so bad it has to be intentional to create confusion.
I have been trying to change my payment method and cannot. It is very frustrating.
Unable to use our domain for more than a week. Ticket # E-******* not resolved!
I regret now for it takes weeks to resolve an issue once escalated.
Secondly you so called Admins are completely unreachable at times of emergencies
Has been beacuse the easy operation for people that dont dedicate to this but it is changing because i dont like pushing new product avery time i go into the portal
Too many interruptions, errors, server connection breaks
I'd leave 0 stars if possible. Prices nearly doubled for no reason and services were taken away, you used to be a good hosting provider, now you're $#*!
I prefered the old set up. It's too confusing now. Also I keep getting reminders for add-ons I've already got.
Error while submitting order: We're sorry. Your request cannot be processed at this time. There appears to be an issue with your credit card. Please use another credit card or contact your credit card issuer/bank directly to resolve this issue.
Way too many spam emails, also, emails don't get sent or received. Very very poor.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members