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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Your site doesn't work anymore. I can't see anything load in chrome or in edge. This has been going on now for at least a month.
Not very intuitive to use. The home button is a bit weird to get to.
My website has not worked since switching to HostGator and they tell me that everything is complete.
I can't change my primary email even after providing the support team with legal and authenticity papers
Gave me best deal and features than other when I was switching. Now I find it difficult to manage with constant email delivery issues, with blacklisted IP, backend configuration issues. Some customer care representatives never understood the issue and finally someone escalated issue to admin to get it resolved. Wished the representative who handled 2nd or 3rd time, instead of redoing the whole process escalated the issue. We had close to 28 days of downtime.16 days trying to resolve from hostgator side.
You've deleted my site twice by accident from customer service, increased the prices without explanation, chosen to teach your customer service to only upsell instead of fix problems and have become a pretty poor company. I can't wait to move off of this platform
HostGator is great, but the prices are expensive compared to other hosts
We have been having email issues for over 2 months an nobody seems to care, our ip address is being blocked several times a day and our emails are not being received.
HostGator seemed to offer professional support at a reasonable price - way back 10+ years ago when I first started using them to host my websites. However, I've found their support for website hosting to be lackluster. For instance, I cannot update the PHP used on my websites above version 7.4 (deprecated). The current version, which would offer better security, is 8.3. HostGator's online tool (MultiPHP Manager) actually informs me that I should update my sites to a non-deprecated PHP version, but it will not allow me to do so. Yes, I've contacted Customer Service and was informed that there is no solution for this situation without paying more for hosting services. This is just one of several examples of how HostGator's customer experience falls below reasonable expectations. And, as a long-time customer, I've got to say that HostGator's trajectory does not look promising.
I find it hard to change my credit card details all i get is a message saying your card can not be updated at this time. After 2 chats and still i cannot update my details
I keep having issues with my sitelock certs and keys that makes my site go down and i cant access my sitelock portal
I've been sitting here for two hours and getting very little done
It was an affordable and well-spoken hosting platform.
It's all very confusing.
Everything that is simple with other hosting providers here is very confusing.
Because I think that hostgator is among the most reliable and secure hosts
For weeks I'm waiting on the issue to be resolve. I'm receiving and email from time to time with "thank you for your patience" message, but the problem is still there. I can't publish my website, A huge problem.
My site www.organika.ge is not working for a week and case E-******* - issue not solved, no one gets in touch with me and CHAt support can not do anything. Very bad service.
I'm tired of being scared/imtimidated (bullied?) j=harrassed? Into buying stuff I don't need. (YOU'RE UNPZROTEZCTED!))
Your retention options, cost wise, are horrific and forced me off the platform minus the absolute essentials you had sunk your teeth into me for.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members