On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
New system is terrible to use. User unfriendly. And CSR are not helpful b/c they lack knowledge of your system ex. Domain name process. Look at my issues with this in Dec 2023. AWEFUL. CSR were friendly
It is very much affordable and we are liking the service.
Since October 2023 I have referred 5 companies to buy the host with you and until today I have not received a response after many emails, online chat communications, etc., about my commissions.
Not able to access my websites, portal is just spinning.
Account hacked twice and always a huge issue to get things sorted out.
You deleted my accounts then raised the pricing Support use to be great now it is not!
I am looking for another provider.
I've been trying to add an email for a week with no help from anyone in support
Difficulty logging in and now getting site not recognised response
Because it used to be the best hosting provider for the money, but recently it keeps breaking my websites for no reson. This is the third time in a short period I have to contact support. They fix it but then in the next day is offline again without us making any changes. Sad to say.
It was good company with good rates. Now it is not as it was.
I'm having trouble with my email program. I can't have them on two remote devices like my two separate computers because I can't access them remotely unless I change the password on each device. The email program online gets confused about what email I am answering. 2 I get a notice every day that there is a problem with diane-edgecomb.com. When I call support they say it is just a glitch. People are not getting my emails. And on it goes.
Payment gateways are not working as old interface.
Had worked with you before...not sure what has happened lately but your services are abysmal!
The new user interface is disturbing
You have added more actions to do the same issue
Not happy with service. My WordPress sites the login info no longer works and the schedule posts never appear. Also the new layout is very confusing and it is harder to figure out how to pay a balance.
We need professional board as it was. We are professionals!
I have had nothing but trouble with this platform, really think of getting off this platform
I am a web developer, I developed not only my own site but also help my customers develop their sites and familiarize them with cpanel and wordpress. Last month a customer of mine had her site lose it's SSL cert, I called support, I chatted with support. I got through 4 technicians before my issue was resolved. Now I go onto my site, which nothing has changed I haven't signed into it for over a month and I notice that my SSL is not active, I attempt to activate it and it does not go through. I again call support, I get a tehnician and I get is 'well the IP address changed'. Well it's on you because I haven't changed anything so please fix it. 'We can't', well I know for a fact you can, because I just went through this same issue not even 2 weeks ago. So now I have to contact someone in support to help me configure the SSL for my site.
Cost increases without prior notice however services is getting worse.
Told it was simple and easy to use. Came up in many searches.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members