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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.


hostgator.com
Founded in 2002
Houston, Texas, United States
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HostGator Reviews Summary

Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.

This summary is generated by AI, based on text from customer reviews

value
89
shipping
38
returns
51

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Florida
1 review
0 helpful votes
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I was told 3 years ago that this year the cost would be $250. It came in much higher.

Date of experience: March 15, 2024
California
1 review
0 helpful votes
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They were cost effective and had always been helpful

Date of experience: March 15, 2024
Georgia
1 review
0 helpful votes
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I have since the new update not been able to access emails at my convenience It is imperative that I have access without any success it gets worse PLEASE PUT THE LINK BACK so my team and I can find it under Brownstone Worldwide its been such a time monster for us

Date of experience: March 15, 2024
Tennessee
1 review
0 helpful votes
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I have been a HostGator customer for close to 20 years I think. I used to find navigating your website easy. Now, it's so difficult. I have tried countless times to find previous invoices in Billing. They aren't there. That's just a start.

Date of experience: March 15, 2024
Louisiana
1 review
0 helpful votes
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The Best Hosting Company I have used, and I'm sticking with them. They have great prices. For Large and Small needs. And everything in between. And great people to work with.

Date of experience: March 15, 2024
Wisconsin
1 review
0 helpful votes
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I have used hostgator since 2007
March 25, 2024

I have used hostgator since 2007. It is the best service compared to other hosts.

Date of experience: March 15, 2024
Honduras
1 review
0 helpful votes
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No me apoyaron con la recperacion de mis correos

Date of experience: March 15, 2024
Missouri
1 review
0 helpful votes
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You merged my resellers account from way back when and used my HostGator domain instead of non-HostGator email for my primary email and having a hell of a time getting it changed back *******@midiage.com

Date of experience: March 15, 2024
Virginia
1 review
0 helpful votes
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Trying to make a payment with a credit card ive used b4 but it won't link

Date of experience: March 15, 2024
Mauritius
1 review
0 helpful votes
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Hajira was of great healp
March 25, 2024

Hajira was of great healp. Unfortunately i cuoldnt thank her enough. The connection got lost. Hostgator is the best

Date of experience: March 15, 2024
Pennsylvania
1 review
0 helpful votes
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Thought it was easy to use
March 25, 2024

Thought it was easy to use. Its become a headache.

Date of experience: March 15, 2024
California
1 review
0 helpful votes
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I can not forgive a hosting company who has email outages of several days/weeks. We are moving to a competitor.

Date of experience: March 15, 2024
Pennsylvania
1 review
0 helpful votes
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The new interface is horrible
March 25, 2024

The new interface is horrible. Bring back the old control panel.

Date of experience: March 15, 2024
Colorado
1 review
0 helpful votes
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I thought I was going to design my own website, but that turned out to be more time intensive than I had hoped so I am now hiring a designer.

Date of experience: March 15, 2024
Uganda
1 review
0 helpful votes
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It used to be a good service provider, but it is now expensive, prices keep on increasing day by day.

Date of experience: March 15, 2024
Pennsylvania
1 review
0 helpful votes
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Your agents don't seem to understand how to resolve issues without making too many assumptions. But the biggest problem is that it is too difficult to refer to earlier cases or issues.

Date of experience: March 15, 2024
Mexico
1 review
0 helpful votes
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Your support has been terrible lately, i cant access to the live chat from my desktop browser ONLY from mobile wich stinks. What happened to you?

Date of experience: March 15, 2024
Georgia
1 review
0 helpful votes
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I have been having issues with my hostgator email accounts for 2 months and it is costing my business time, money and revneue. Repeated attempts to address the issue have not done so.

Date of experience: March 15, 2024
Congo
1 review
0 helpful votes
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Great to use and I am very glad to be with you guys!

Date of experience: March 15, 2024
Pennsylvania
1 review
0 helpful votes
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The company that own the two hostgator and bluehost care more about making money by forcing people to buy security than taking care of their people. They inject malware to cause panic and force the customer to buy security. It is injustice, cruel, unethical and down right ugly. I hope the government can audit the company for malicious business attempt. My site can't run and i wasted my money twice on both HostGator and Bluehost which owns by the same company. My business has been taking a big hit because of the company immoral approach to business approach.

Date of experience: March 15, 2024