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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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I am sick and tired of the constant major UI improvements. I hate that I have to look for things every single time.
My Home page keeps crashing. Its frustrating. No permanent fix issued. I have done several chats with you guys but it keeps crashing.
Just poor support, when they are onboarding a client. Customer is everything and after that they are least bothered about customer issue.
I literally entirely dislike interface changes that you have made recently. And at the same time you put the prices up... If this was some kind of improvement, you failed it.
Still PHP 7.4 no way to update
Very slow site
Outgoing email truobles because the servers are blacklisted
I had an excellent service support experience. Support staff was patient
Great prices and service. Always there to help you with all your hosting needs.
Past service was great until changes HG made the first of this year with my account
The new login is difficult to navigate and requires unnecessary steps.
I want to build and operate legitimate websites and pages.
Billing history is a bit hard to read, I only see "account numbers" for renewals so I do not know which one is for each domain
It was 2006. I'm stuck here for good or bad. Give me something free.
I have chosen HOSTGATOR for over 13 years because they were the best. But two years ago I started losing all my customers, losing everything Hostgator had helped me set up thanks to perfect service, escalated support was available at any time. The supports were simply human.
But everything has changed, today I lost my business, services have become more expensive, escalated support interventions take time.
First level support is no longer able to resolve the problems.
Today I am honestly thinking of leaving hostgator because I no longer recognize hotgator which I liked.
I have lost more than 60 clients and every day clients leave my agency because when there is a problem, sometimes after weeks, the problem is not resolved and when it is resolved, it is too late to We are losing customers.
I was sincere.
Soon you will suspend my hosting again because my credit card is not yet credited by my bank.
You gave us 10 days after the due date but you canceled all that.
You are no longer human and after more than 13 years of loyalty, it is with a pang of heart that I am looking for other suppliers.
Sometimes I have problems with my server for months, but you don't even give a discount.
After 13 years of loyalty, what can you do for me to bring me back?
I remain waiting for your response.
Sincerely
Previous administrator was already with HG. I decided to take over the hosting myself under my own account. It was all downhill from there. Nobody speaks understandable English, representatives will outright lie to you (I was told multiple times I was holding for a supervisor. 1 rep finally admitted there was no supervisor). Migration team doesn't accept phone calls. Everything is translated through the customer service team, which can't help at all. I will never, ever use this company
Suddenly this am i could not access my email or log on to the c panel.
I attempted to trouble shoot - no success.
Reached out to chat who indicated my business plan needed renewing.
We did that - still no access to the 2 issues above.
Help said wait 20 minutes/
It is now 4hrs and still no access to cpanel or my WORK email
I had really great experience through the years...however, support is not so great
The last 2 times I have contacted customer support their solution has been "wait 2 to 4 hours and try again" that answer is not a solution, especially when trying to purchase products from YOUR site!
It's very difficult to get the help you need. There is a communication barrier most of the time. Plus, you get a different answer to the same question from different representatives.
Not able to access website accounts or install new one for 3 days. Assistance through chat not able to resolve issue
I have had a great experience with this site. Never had an issue and the site is always accessible.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members