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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Ur new interface is terrible. Especially dealing with billing and hosting.
In the last week the service has started to be down for no reason and this affects the availability of our services. We can't work normally
Email is down on and off since two days ago and not fixed
YOUR BROUGHT MY WEBSITE DOWN AND ITS BEEN DOWN FOR MONTHS AND YOU MAY HAVE SCREWED UP MONTHS OF EMAIL MARKETING PREPARATION! YOU DO NOT BRING CONFIDENCE TO THE TABLE. JUST INSECURITY!
Your servers are wide open to hackers and only offer help to fix sites if we pay more.
I choosed HostGator because it have a good price for their services. But the new interface doesn't work, it isn't friendly or intuitive
I heard you were reasonably priced and cool. So far, so good.
You site and ability to solve technical issues is terrible.
You support service sucks they messed my renewals big time and are making me pay more that I should be. This is the last year I'll be with you. I will move out from this unprofessional and low quality service
SOME OF THE CHANGES TO HOST GATOR RECENTLY - SUCH AS THE REMOVAL OF WEEBLY, AMONGST OTHERS, HAS LEFT ME UNDERWHELMED.
I chose Hostgator for service efficiency. However, payment in USD has been extremely challenging in the last 2 years. I hope the company will consider payment in stablecoin (USDT) soon.
Your adds when you login and links are very unsatisfactory. Should take user to menu that is not so wrapped into selling crap.
The best company, from customer service to all websites essentials
Added an administrator and he is working on site as I am writing this
Hostgator service is great. The bad experience is every month when i come to pay and so many upsells show up hiding the 'no thanks' tiny link somewhere in the bottom, slowing the process of check out.
Don't like that sales splash screen that is in my face when I login.
You guys have turned HORRIBLE! Ive been with you over 6 years and one time I bought 3 domain names and you FLAGGED ME for suspicious activity, blocking all my websites. I had to deal with HORRIBLE customr service in India where I had to send pictures of my bank statements - and one hand did not know what the other was doing - you guy really angered me
On Marhc 22 2024, all of my websites were locked. Unbeknownst to me, you changed the billing period to 3 months instead of the 1 year renewal - so i wake up to have my websites locked! I tried calling your phone number and your phnone menu SUCKS! Furthermore, all your Hostgator emails go TO SPAM - you only gave 1 day notice of renewal!
You guys were good but now you guys are HORRIBLE! Ive been a good customer for 6 years and when you blocked my account, you caused a lot of frustration - you treated a loyal customer like CRAP!
I am now in the process of transfering my domains away from you. HORRIBLE
It was already in use when I took over my own website. Someone else had chosen it.
You don't have a good support and not be clear what the customer buying. We have transfer our website from your hosting servers.
I chose HostGator to give my efforts visibility. But they secretly tried upselling me without my permission from $100/year to $800 for 3 years WITHOUT MY PERMISSION! I'm done. I'm going to cancel and never go back again, AND tell people to stay away!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members