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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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I've been using HostGator for years but with the recent price increase and the fact that you keep changing my auto-renewal to on, I'm just about done with this site.
Pathetic Customer Services. Scammers. Stay Away. Suspended My Site For No Reason And Still Charged Money. Worst Thieves.
Been a long time customer but cant stay any longer
The recent changes to your website and phone customer service are pretty bad. I used to be able to call 24/7 for assistiance and always had great help from your reps. One of the main reasons I chose Host Gator in the first place. Now everytime I log into my account on the website I see some offer that is trying to get more money from me that I have to decline and click through before I can access my site info. I need to maintain my websites not be bombarded with offers from you like that. And charging me for services prior to the renewal date is also awful. What happened. I used to love hostgator. Also I recently had to pay for site privacy when I already had paid for site privacy and that matter was never resolved. But I had to pay for it again to get my personal information off the internet and didn't have a good experience the last time I called for support so I just paid it again to resolve the issue. Pretty disappointed.
Having some trouble now
Error: The disk-write test failed to write 1 MB to a temporary file (/home2/triunlog/.cPquotatest.65fec797.aca16.2c*******) because of an error: write(/home2/triunlog/.cPquotatest.65fec797.aca16.2c*******): No space left on device (EUID: 3824).
I thought you would be a good value but instead your servers are the worst I've ever encountered and I will move y website ASAP with demand of money back because you don't fulfill what you promise on multiple occasions and levels.
Ultimately the experience was fine: initially, I was unclear about how to establish a second web hosting. Tech support via Chat succeeded on the third attempt.
Not able to make payment for last 7 days on your website for renewal and your support does not know what to do.
It was nice experience but little slow agen takes long to reply
Trying for days to get auth codes for my domains with HostGator. After a lengthy chat, the representative writes, that he has sent an email with the codes and I should receive them shortly. One day later: still no codes 😡. Very frustrating experience.
I have suggestion that you provide package and make editor like canva friendly user.
I can't update my payment method and I can't get rid of the chat box
The billing thing really hurts my head and i have a lot of anxiety because im poor and irresponsibly stretch my dollars and there's all these dropdown boxes and i really wish it was more streamlined because im having to click down all these accounts to figure out which one will pay the name that's due and if i am missing something i apologize but i am struggling. Cheers.
Great price back when I first signed up. Great customer service over the years
Fue la Opcion que dio mi jefe de programcion
I am not interested in being a featured reviewer and this is annoying
Frustrated because reps tell me different things about my account. O 2 reps tell me the same thing.
My SSL certificate breaks about once per month. I am grateful that customer support fixes it each time, but it happens so often it's incredibly frustrating.
They do not have the updated PHP version in my account, I should have at least the version to choose from 8.1 but I only have version 7.4 and that means that my page is not secure due to its poor management, I have been paying for years and they do not update my version.
Terrorist said they use it and no one visits their sites so I recommended it to a AI program to appauld zebra muscles.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members