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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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Supposedly good uptime, Quick access to customer support is important. My problem is the increasing cost of my hosting plan. Becoming too expensive for my needs.
Stop asking me to upgrade my account and just take me to my account. I can decide on my own without the reminder every time I try to log in.
I got access to an administrative advisor at Hostgator, and he walked me through the excellent set of instructions on how to authorize our programmer to develop our "I Love Partying" Blog
It looks as If there is no tech support. I have had several issues but could not get adequate tech support.
I had too many issues with hostgator that I will be going to a new provider end of this year once I transfer all my domains
My website had been running fine for months. Today I go to it and find that it is unreachable. I tried to get chat support and they were no help at all. All they said is that the site is in propagation. Why would it be doing that? I haven't changed anything about the site in weeks.
Probably because of the customer service. I get the help I need, without the "it's not my job" attitude. It's really great. You guys' customer services is unrivaled. Keep it up...It's the sole reason I stay. :)
I chose you when Godaddy changed their email system and I had to change everything. I left
Email stopped working after working initially earlier in the day when set up.
Can send but can not receive
Sales rep is not helpfull, ask twice now for help and not getting any, pushy to get me offline, and does not know anything, last sales rep was a hundred times better
No tenia conocimiento de otro hosting o el hostgator latam en ese entonces y para mi es un problema por el idioma para poder acceder a una comunicación fluida al momento que tengo algún problema y poder solucionar
Worst service; for being late for one day cancel the subscription. Shame on being a customer of hostgator
It was the best option at the time, but duplicate charges, poor customer service, and lack of transparency have lost my business.
Keep getting emails to adjust email address changes. I keep completing the form, but are still receiving the emails, over and over and over. Very annoying.
The best but code guard leaves something to be desire
It's really hard to get any feedback or help from HostGator...the 24/7 chat support was very help a while back but now it doesn't even do anything when I click on the button I've sent emails and still no response
After many, many years with Hostgator it appears our relationship is ending due to you no longer offering the plans I have.
Bait and switch. Dishonest and will trick you into a plan and then start hitting you up for charges. Even provided them with screen shots of their website showing what services were in my plan at the time of purchase and they still demanded addl fees for everything.
I don't understand it, Bluehost and Hostgator are owned by the same company, but one has been top notch, honest and helpful. And the other dishonest, misleading, and unhelpful.
After finally getting email forwarding back after three months of it being broken, they dropped our windows hosting account with no warning, no opportunity to renew. HostGator sucks. Do not use, do not recommend.
Thank you host gator for doing a great job with hosting my site for many years
I've been with hostgator for many years for all websites that create and manage. I've never been dissatisfied.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members