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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
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I can't remember at this point. Areadispatch.com going down has been the second website to go down without any interaction from me. That means someone else did it. Freedomperception.com had its database corrupted without me doing anything. I am optimistic with this latest incident and recoverability of the site from what's going on with it now, but freedomperception.com has not been recoverable. If you know of a way that I could do it with the backups, I would definitely appreciate you helping to recover the product of my hard work. I'd also like to get Area dispatch.com back online. Thanks.
Its terrible service, I will not continue to use them
The old interface was much better and more functional
Still need to get my SSL issue sorted so had to come back as they siad the system was down?
We having continued problems with the email system. Every couple of months our emails start going to spam. Your system should be updated automatically to prevent your customers emails being treated as spam rather than having to contact you every couple of months.
Your customer service is poor. Attempting contact and was left on hold listening to a recording for 30 minutes and no one ever showed up
Seems like every time I get off a phone call with support... nothing is truly resolved (though I believe while on the call it is being solved). I hope that changes thanks
Trying to resolve a billing issue, there have been three attempts to fix via customer support, and as of now it is still not resolved.
Always have problems sending out emails, got undelivered message or delay all the time! Please improve!
I've tried to use your chat module it ends the conversation and does not direct me to a customer service rep. Have had issues with the site being down a lot lately.
I have recommended to Clients the Hostgator Service and it's family of hosting services. I find them stable for the most part but had a bad experience for one of my client on the VPS plan last year that it destroyed my business with them. I still have clients on hostgator but I am now wary as elevating to higher support for that last experience made me really wary.
I also had episode this year where I cant access my hosting panel to renew my products and almost got my services expired. So thus the one-star deduction since I have been with hostgator for years and 2023 and early 2024 was a bad experience and exemption for me.
Relatively reliable, low price, but not great customer service.
My good friend is the I/T guy for the State of CA and told me years ago that you were the best. I have been a customer for a while and tell all.
Web builder is excellent for my purposes, however, ease of use of all other aspects of HG that I have experienced is sometimes extremely frustrating.
My site is down every other day and when chat with the representative, they say it is A Record something. Additionally, my SSL for webmial is not working. It is mail.myumasecurity.com it says it is unsecure where I paid for it. The client service I chat today did not helped and disconnected me and I was really pissed off of his responses.
Stop with the goddamn pop ups i am trying to get work done. Your marketing people need to cool their jets.
My experience with hostgator has been very satisfactory, I have more than 15 years and the service is excellent, especially in the stability of the servers, especially in the last 10 years it has been very stable...
My website has been going down for 10 to 15 minutes randomly for days now.
Before was simple and friendly website. Now is complicated
Vesting time, had to contact them more than 4 times to just to transfer my domain name.
I been with HostGator for years they never let me down. If you need help they never let me down. To me there the best.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members