HostGatorReviews 13,387

BAD: what has happened to Hostgator?
What has happened to hostgator?

HORRIBLE HORRIBLE

I have been with them for 25 years plus. They were a TEXAS based operation with AMERICAN BASED CUSTOMER SERVICE. They were excellent.

Since early this year...They have doubled their rates from 12.95 to 23.95 per month...so I wanted to understand why.
Well now their Customer service is in the Philippines. You cannot speak to anyone in the US.
I lived in the Philippines so I clearly understand the language barrier
I went through 4 people in 1.4 hours on the phone: ZIG/Bianca /Rica/Dexter who could barley speak English.
I am seeking another hosting company.
We as Americans wanting to support our own country
This is Horrible and I would not recommend them
Date of experience: March 27,2024

I always get a quick response from the team. Thank you!

My recent encounter with HostGator's hosting service has left me deeply disappointed and convinced that they are nothing short of scammers. Here's the rundown of my ordeal:

Upon discovering that my hosting plan had expired, I reached out to HostGator's customer support seeking assistance in retrieving my WordPress login credentials for data transfer purposes. Instead of offering help, I was met with a barrage of absurd demands and stonewalling tactics that left me incredulous.

Despite my straightforward request for login details, HostGator insisted on charging me an exorbitant fee for the basic service of accessing my own data. When I contested this blatant attempt at extortion, they adamantly refused to provide any assistance unless I renewed my plan with them, effectively holding my data hostage for ransom.

Throughout the interaction, HostGator's representatives, including one named Preethi, exhibited a shocking lack of empathy and professionalism. They repeatedly evaded my requests and offered no viable solutions, instead resorting to pushy sales tactics that made it abundantly clear their primary goal was to extract as much money from me as possible, rather than provide genuine assistance to a paying customer.

Not only did HostGator fail to fulfill their basic obligation of facilitating a smooth transition for their clients, but they also went so far as to block access to my own data unless I complied with their demands. This level of greed and disregard for customer satisfaction is utterly reprehensible and warrants a stern warning to anyone considering their services.

In conclusion, my experience with HostGator has been a nightmare, characterized by deceitful practices, appalling customer service, and a complete lack of integrity. I strongly advise against entrusting your hosting needs to HostGator unless you're willing to risk falling victim to their unethical tactics. Save yourself the trouble and seek out a reputable hosting provider that prioritizes customer satisfaction over profit margins.

Thank you for upgrading SFA's website server. It will allow us to complete some needed additions which will allow the business to move forward.

Always available and help us out during day, evening and night times.